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Rooms To Go
- Furniture Stores
- Columbia, SC
About this business
Location details
275 Harbison Blvd Suite A, Ste C, Columbia, SC, 29212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Their delivery truck did some damage to my property and I have made23 phone calls to the Gulfport store and the Regional Office and sent numerous emails but no one in the organization will call me back. I guess after they make a sale they pretty much don’t give a F—- about their customers. This is a piss poor organization that will never get any money from me and I am reviewing my options with an attorney.
Business response:
Hey Kenny! We are very sorry to hear this! We received your email and have sent your details to the delivery team for review.
This store is the worst thing to happen to furniture. We paid a lot of money for a staircase bunk bed for our son and they literally dropped off a damaged bed and said "oops it is broken so we will leave this here and bring a replacement tomorrow"... truth is they are not coming for a week and when I said come get your busted furniture and we will just go ANYWHERE else they said "nope... you accepted it" because the people who were supposed to put it together and all left it here. They NEVER once said upon leaving the busted... read more
Business response:
Natasha, we caught your other posts and have replied. Please email us your details to TellUs@RoomsToGo.com.
Horrible customer service, wrong order delivery after we wait more than a month and then another month to replace them, manager at the store the worse and the seller as well, 2nd time we bought there and in both bad experience, this is it no more rooms to go for us, they don’t take any responsibility not at the store and not on the phone, manager supposed to call me back and it’s been 2 months and I’m still waiting. TERRIBLE EXPERIENCE
RecommendedVery professional, very knowledgeable staff. Dan helped us with our purchase. He was great!!
RecommendedMy husband and I went into your Sarasota store today looking for a queen size sofa bed. We worked with Brenda. She was absolutely wonderful. Very knowledgeable, smart, informative, patient and helpful. A true asset to your organization. She made our shopping experience effortless. Will recommend your store and her for future purchases. Thank you Brenda. 5 STARS ⭐️ Rosanne Febbraio
Business response:
Rosanne, we would love to pass along your kind words for Brenda. Please email us your details to TellUs@RoomsToGo.com.
RecommendedWe bought a sectional with Miriam and it was the best experience we’ve had buying furniture for our home!! 10/10 would recommend buying with Miriam! She will make sure your completely satisfied and will go out of her way for you!
RecommendedFriendly customer service, Jim was very friendly and patient.
Business response:
Shanthan, we are super excited to hear how helpful Jim was during your visit with us! -Melissa
WILL NOT ORDER FROM ROOMS TO GO AGAIN. “Get the replacement warranty” then you try to use it and they constantly throw you through hoops. They blame it on the extended warranty . Back and forth. I’ve wasted about 30 hours of wait and talk time to get it all figured out and guess what, they told me today that my extended warranty only accepted to cover HALF of the couch cushions , so now I’m gonna have one nice cushion in between 2 dirty ones lol what’s a joke!
WILL NOT ORDER FROM ROOMS TO GO AGAIN. “Get the replacement warranty” then you try to use it and they constantly throw you through hoops. They blame it on the extended warranty . Back and forth. I’ve wasted about 30 hours of wait and talk time to get it all figured out and guess what, they told me today that my extended warranty only accepted to cover HALF of the couch cushions , so now I’m gonna have one nice cushion in between 2 dirty ones lol what’s a joke! UPDATE**** I received the wrong table today. My bed wasn’t on the... read more
Frequently asked questions about Rooms To Go
How is Rooms To Go rated?
Rooms To Go has a 4.5 star rating with 2,027 reviews.
When is Rooms To Go open?
Rooms To Go is closed now. It will open tomorrow at 9:00 a.m.
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