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Roberts Toyota
- Columbia, TN
About this business
Visit Roberts Toyota to enjoy honest, attentive customer service and competitive prices on new and used Toyota vehicles. Schedule Toyota service or ask about Toyota financing at our Toyota dealership in Columbia, TN, where we prioritize your satisfaction above all else!
Location details
1027 Nashville Highway, Columbia, TN, 38401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Business response:
We cannot thank you enough for your wonderful review of Roberts Toyota and for your referrals! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Paul Caruana, General Sales Manager, paul.caruana@robertstoyota.com
Horrible customer service experience! Waste of personal time, dishonest sales rep. Extremely disappointed.
Business response:
That is not the kind of experience we seek to provide. Sara, we apologize for the negative service you received. I hope you will get in contact with us so we can address this together and figure out a solution. Sincerely, Paul Caruana, General Sales Manager, paul.caruana@robertstoyota.com
Best place ever! The Toyota team members are wonderful and so attentive!!!
Business response:
Corbin, thank you for this outstanding rating! Please let us know if there is anything else that we can do for you! Best, Paul Caruana, General Sales Manager, paul.caruana@robertstoyota.com
Had an oil change appointment at 4:00. I finally got to leave at 5:45. Not good!
Business response:
Duane, I'm sorry to hear about the wait. Our customers’ time is valuable to us, and I am disappointed to hear your recent visit wasn't as timely as you would have hoped. Please contact me at your earliest convenience so we can discuss this further if you'd like. Sincerely, Paul Caruana, General Sales Manager, paul.caruana@robertstoyota.com
Great experience! Just a really long wait on financing but overall great experience!
Business response:
Thanks for your great review, Brad. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Paul Caruana, General Sales Manager, paul.caruana@robertstoyota.com
Business response:
We are very sorry to hear about this negative experience at our dealership, Garrett. We take customer care very seriously and we assure you that we are truly dedicated to rectifying this situation. To that end, we would greatly appreciate it if you or your girlfriend would reach out to us at your earliest convenience so that we can discuss the situation in detail. We hope to hear from you soon. Sincerely, Paul Caruana, General Sales Manager, paul.caruana@robertstoyota.com
I always enjoy going to Roberts Toyota for all my Toyota parts and service needs. The staff are very friendly and highly trained in Toyota excellence. I would never consider taking my Toyota FJ Cruiser, or Toyota Tundra anywhere else! I purchased both my vehicles at Robert's Toyota years ago, and when I'm ready to purchase a new Toyota again, it will be at Robert's Toyota. ��
Business response:
Sissy, we always like to read customer feedback and are happy to know your recent visit was a pleasant one. Customer service is a huge priority for us, and we appreciate you choosing Roberts Toyota! If there is anything else that we can do for you please don’t hesitate to reach out. Sincerely, Paul Caruana, General Sales Manager, paul.caruana@robertstoyota.com
Frequently asked questions about Roberts Toyota
How is Roberts Toyota rated?
Roberts Toyota has a 4.4 star rating with 1,709 reviews.
When is Roberts Toyota open?
Roberts Toyota is closed now. It will open at 8:00 a.m.
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