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Roberts Toyota
- Columbia, TN
About this business
Visit Roberts Toyota to enjoy honest, attentive customer service and competitive prices on new and used Toyota vehicles. Schedule Toyota service or ask about Toyota financing at our Toyota dealership in Columbia, TN, where we prioritize your satisfaction above all else!
Location details
1027 Nashville Highway, Columbia, TN, 38401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Poor communication and poor customer service! Made an appointment yday to get my car detailed today was told it would take 5 hrs and with me living out of town I had to make arrangements for someone to pick me. We waited almost six hour never got a call so we called to check in to see if they were through only to find out they never even touched my car and didn’t have the decency to call and say the person had to leave so thank you for wasting my day! Also the customer service gentleman is rude, couldn’t even apologize for t... read more
Business response:
Jason, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Paul Caruana, General Sales Manager, paul.caruana@robertstoyota.com
We bought our third vehicle from Roberts Toyota and they are the best in customer service, friendliness and quality. Our salesman, Wayne, took great care of us. We have loved doing business with Roberts Toyota and highly recommend them.�
Business response:
At Roberts Toyota, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Paul Caruana, General Sales Manager, paul.caruana@robertstoyota.com
We bought a Sienna and was very happy with the experience. Mike Bullock was a great salesman. He didn't pressure us and worked with the finance manager to get us the payment we wanted. They gave us a new car to drive while or was getting detailed and serviced. I feel confident knowing our 2016 has a lifetime powertrain waranty. I will definately buy here again if we need a new car.
Business response:
Theresa, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Paul Caruana, General Sales Manager, paul.caruana@robertstoyota.com
Just bought my first Toyota from this dealership. It was a late purchase so I didn’t get the detail so I came back and they put me in the same car to go run my errands until they were done. Jeff was my salesman and he was awesome! Highly recommend this dealership to anyone. I left thinking I got a great deal and never stressed through the paperwork. The only negative comment I have was the paperwork did take a little longer than I expected BUT there were 3 to 4 other people purchasing the same time so I understand. Thank you... read more
Great car buying experience! Larry, my sales person did wonderful and did all he could do to make sure I went home in the new 4Runner that I wanted. Thank you Larry!
Business response:
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Paul Caruana, General Sales Manager, paul.caruana@robertstoyota.com
A while ago I wrote a negative review of this dealership. Since they have made it right I would like to do the same in return. Thank you for making us a priority and fixing the defective part. Our vehicle is great and I appreciate your service.
Business response:
Duston, that is a very considerate thing to do. Thank you so much for posting about the resolution to your issue. Take care, and thank you for your business.
I was in there on Friday for a 10,000 mile oil change and the people decide to go through my glove box and steal money from me !! Will be calling Monday to corporate not that they probably will do anu thing but I will make sure to let everyone know not to go there!!
Business response:
That is not the kind of experience we seek to provide, Paige. Please contact me when you can so we can address this together. Sincerely, Erin Smith, Service Manager, erin@robertstoyota.com
Frequently asked questions about Roberts Toyota
How is Roberts Toyota rated?
Roberts Toyota has a 4.4 star rating with 1,709 reviews.
When is Roberts Toyota open?
Roberts Toyota is closed now. It will open at 8:00 a.m.
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