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Roberts Toyota
- Columbia, TN
About this business
Visit Roberts Toyota to enjoy honest, attentive customer service and competitive prices on new and used Toyota vehicles. Schedule Toyota service or ask about Toyota financing at our Toyota dealership in Columbia, TN, where we prioritize your satisfaction above all else!
Location details
1027 Nashville Highway, Columbia, TN, 38401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Business response:
Thank you for your feedback. Our customers are our top priority and it’s discouraging to hear about your recent disappointment with our staff. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We look forward to hearing from you. Sincerely, Paul Caruana, General Sales Manager, paul.caruana@robertstoyota.com
$200 in labor charges for an hour of work. 2 failed attempts to fix a switch. Rude service people,some not all. If you want more details just message me. Watch for the generic response below. I've already talked to the service manager who offered a free oil change in replace of almost $200 in unnecessary charges. You got your $200 and that will be the last time you get from us. Oh forgot to mention the vehicle we were going to buy and being told it was sold and 3 days later getting a call asking if we still wanted it. Luckil... read more
Business response:
I am sorry to hear about your experience with us. I would like to speak with you about the details of your frustration. I can be reached at your convenience. Thank you!
After coming in for a 30k mile oil change, maintenance, thinking it was $165 (which I thought was ridiculous) ended up being $352 because apparently I agreed to an extensive maintenance plan on which I thought I was agreeing to a breakdown of the $165 I had no clue he was adding the number. I even said after agreeing that I had $165 coupon and he never said, ma'am the services you agreed to are gonna be around 350. If Toyota are this costly to maintain who could afford them? After speaking with a manager for two days all tha... read more
Business response:
Thank you for your feedback. Our customers are our top priority and it’s discouraging to hear about your recent disappointment with our staff. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We look forward to hearing from you. Sincerely, Troy Tagney, Service Manager, (931)-388-3006
Business response:
Christi, we apologize for the slight wait that occurred while taking care of the service. We work hard to process everything as efficiently as possible. If you have other concerns that you would like to be addressed, feel free to visit us anytime. Troy Tagney, Service Manager, (931)-388-300
Business response:
Thank you for taking the time to leave us a review. Learning from every experience helps us provide you the very best in service. I would like the opportunity to talk to you more about the events that transpired. Please contact me directly so we can work on this together. Paul Caruana, General Sales Manager, paul.caruana@robertstoyota.com
ZERO! Some things you just can’t make up! Most of us just dread the thought of dealing with car dealers… well I’ve had the experience of a lifetime with Roberts Toyota of Columbia! I know its kinda long... but this is a must read. My husband had been trying to find me the car that had everything I wanted. He found it…. a white 2016 Honda Accord Touring. He had been watching it on Car Guru for over a month just waiting for the price to go down because we could not afford what...Continue Reading
Business response:
Michelle, thank you for taking the time to provide us with this feedback. We apologize for the frustrating experience and the unfortunate circumstances of this deal. The vehicle was priced differently on two different websites, one being our homepage and one being a third-party vendor. The Sales Manager on duty did not want to honor the third-party site as there was clearly a mistake made. After speaking with you, I agreed to honor the third-party website’s price. At the time, you stated that based on the experience you had ... read more
Business response:
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Paul Caruana, General Sales Manager, paul.caruana@robertstoyota.com
Excellent service. No pressure. Highly recommend Mike Arink.
Business response:
Frank, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Paul Caruana, General Sales Manager, paul.caruana@robertstoyota.com
Best car buying/leasing experience to date. From the first phone call to driving off the lot was a cinch and we got a really great deal with no hidden fees and upselling that we could not fit into our budget. Thank you, Roberts!
Business response:
Shannon, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Troy Tagney, Service Manager, (931)-388-3006
Frequently asked questions about Roberts Toyota
How is Roberts Toyota rated?
Roberts Toyota has a 4.4 star rating with 1,709 reviews.
When is Roberts Toyota open?
Roberts Toyota is closed now. It will open at 8:00 a.m.
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