Rivertown Toyota

Anissa E 

on BBB

2 months ago

Took my car in at the end of August 2024 my car 20** Toyota ***** in because I was hearing a clicking nose when I made left turns. I was advising that I need CV joints and also that I needed brakes/rotor/tires/oil change. I got everything done except tires. My total was over 1,300.00. A month later I was still hearing the clicking noise and a squealing noise like I need brakes. (I thought it was in my head.) Until the noise got louder. I recorded the noise my car was making when I took it back in Nov. and let the service rep... read more

Linda J 

on BBB

4 months ago

This review is not for the guy i scheduled my service with; however, his team is involved. i took my 20** ****** in for a tire rotation and oil change. I also asked them to check the rear passenger tire because I believed it had a slow leak. As usual, when they checked my car they always list things that need to be done. In this case, it was the drive belts which supposedly failed. The drive belts are recommended to be changed 60,000 to 100,000 per the service managed. My drive belts were changed at 59k+ miles. The car had *... read more

Lacey W 

on BBB

8 months ago

Horrible place to do business. They sold us a lemon of a car. We've only had the car for 3 months and have already had to replace or repair parts 4 different time. Because repair needed to be made, out of the three months, I've only driven the car about a full month total of days. 

Tilder S 

on BBB

9 months ago

I recently bought a vehicle and immediately noticed engine problems the same week. It was bought as is through my bank and my paperwork says it’s warranted until the 16th day. I took the car in before then. First of all they did not want to acknowledge the 16th day, but took the vehicle in. They gave me a loner with a defective tire that could have been a risk, but I didn’t complain. Drove it home and took it back when they said it was ready. I was told by the salesman the coolant was dripping and can cause more damage. That... read more

Shaun S 

on BBB

a year ago

Bought a used vehicle from Kevin Green at Rivertown. Did it over the phone and via e-mail from KY. So many things went wrong during the transaction and after as well. I should have walked away when they started pulling a fast one on the financing. Couldn’t understand what was going on with no paperwork, kept being promised it was coming. But I’d decided to bring my own financing so they made it difficult, thus forcing me to finance through them. The car arrived via a shipping company that I hired, I was away with my son at a... read more

Amir D 

on BBB

a year ago

I bought an **** with full gas after three days, went to fuel up the gas and the door didn’t open. That means I can’t open the door to fuel up every **** has an emergency string to open it. So that means they knew about the problem and didn’t report or mention it. We took it to an **** service shop with 3 miles left in the car. We reached out to the manger with the receipt to prove. Only after a week they replied and said that he filled it up him self and there wasn’t any problem. The string was missing so that means someone... read more

Trina B 

on BBB

a year ago

Someone need to seriously do some investigation on this place. They cannot continue to rob say hard-working citizens like they do. Where is our leaders our legislators that we can talk to concerning the situation regarding this business. I will be filing a congressional if i can on this business. Someone need to contact the news and keep Warning people about them. 

Jennifer F 

on BBB

2 years ago

I brought my truck in for an oil leak, it took them 8 days until they actually got around to beginning work on it and finally stated it was an issue with the front seal. They told me that due to a crankshaft bolt they were having trouble getting off in the process of trying to get to the front seal, there was a 50/50 chance either everything would go well and the seal would be changed OR "it could cause catastrophic engine failure, and you will have to buy a new engine". I was asked if it was okay if they proceed. Of course,... read more

Donald H 

on BBB

2 years ago

my Toyota Tacoma was on the wrecker Rivertown would not take it in had to send it to LaGrange Toyota about 50 miles north with a break down this makes no sense and i bought the truck from Rivertown LaGrange Toyota went out there way to repair the truck and get it back to me