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Richardson Buick-Cadillac-GMC Truck
- Car Dealers
- Dubuque, IA
About this business
We are a new and used Automotive Dealership, Service Shop, and Body Shop in Dubuque, Iowa who sells Honda, Buick, GMC, and Cadillac. The Richardson family has been serving Dubuque and the surrounding area since 1958, and is currently on the 3rd generation dealer principle. Two free oil changes & tire rotations with every vehicle purchase, exceptional customer service with the reviews to back it, and a magnitude of experienced employees are just a few reasons to bring your vehicle needs to us! We have a vehicle for everyone f... read more
Location details
5400 Westside Dr, Dubuque, IA, 52003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I purchased a 2016 Certified Preowned Vehicle under 37,000 miles October 3rd 2018. I waited to do a review to see if Richardson would step up. It's a Big Fat No! The vehicle I purchased from them has had multiple engine misfires and been in the shop several days (11 out of the first 20 days owning it) and unable to be corrected. I was just told by Dennis the General Manager today that flashing engine lights are normal. The manual would say otherwise. Anyone that knows cars, is aware flashing engine lights are of major concer... read more
Business response:
Jill, We’re sorry you’ve been encountering problems with your newly purchased vehicle. We thoroughly inspect all pre-owned inventory on our lot, but sometimes not all issues are foreseeable, and the decision was made to not trade the vehicle back in when offered. In terms of getting your vehicle serviced, we personally have not had the opportunity to look at it due to your distance away, but we did in fact pay the other dealer for the expenses accrued. Fortunately, since your vehicle is under the Certified Pre-Owned warranty... read more
RecommendedScot was great and very easy to work with. definitely recommended
Business response:
Hi Kelly, we appreciate the feedback! Scott will be thrilled to hear that his efforts made a difference.
My mom bought her 2018 Honda Accord here today from Mike. everyone was very friendly. One of the most honest dealerships I have been to. I highly recommend them and Mike for anyone's car buying experience.
Business response:
Thank you for the recommendation, Tara, and for putting yours and your mother's trust in Mike! Enjoy the new Accord, and reach out if there's anything else we can help you with.
Bought my very first car here a few months ago and it was a quick, painless, and fun experience. Mike laid out everything for me very clearly, helped me narrow down what I was looking for, and I drove away in a Honda Fit I absolutely love. The service shop is absolutely phenomenal as well. Friendly, quick, considerate. They provide the first two oil changes for free, including tire rotation, fluid top off, and comprehensive inspection - all in about 30 mins. They’ll even provide a courtesy car if you have to make a drop off ... read more
Business response:
Katie, knowing that you don't typically leave reviews makes us even more grateful that you took the time to share your experience with us. We appreciate the business, and glad Mike could send you home with a vehicle you love!
Apparently the referral program is fake. I sent 3 people to Richardson’s, one of them bought a new pickup and another is contemplating a new pickup. I thought I would get the $50 for referral but they keep coming up with excuses and lies. I was warned about the salesman but I guess I didn’t listen. Now I know
Business response:
Hi Chris, thank you for bringing this to our attention, and we apologize for any inconvenience/misunderstanding. I will investigate the issue and have a manager or your salesperson reach out to get this resolved. - Jordan
I had a great experience at Richardson's. Ryan was extremely helpful and nice. When we first started looking at the vehicle I was interested in on the lot, no one came over and started badgering or pestering us. They let us take our time to look at it and just said to let them know if we had any questions or if we wanted to take it for a test drive. Here, less than a week later we came to a deal that was fair on both ends. I couldn't be happier with my new vehicle. It was a definite upgrade from a 2003 to 2012! Thank you Rya... read more
I had a great experience at Richardson's. Ryan was extremely helpful and nice. When we first started looking at the vehicle I was interested in on the lot, no one came over and started badgering or pestering us. They let us take our time to look at it and just said to let them know if we had any questions or if we wanted to take it for a test drive. Here, less than a week later we came to a deal that was fair on both ends. I couldn't be happier with my new vehicle. It was a definite upgrade from a 2003 to 2012! Thank you Rya... read more
Business response:
Thank you for the kind words, Elissa, and congratulations on the upgraded vehicle! Ryan and the team will be notified of your positive experience.
We are driving across the country and were informed last night that one of our headlights was out. We stopped here this morning, and the light was quickly changed. They even checked fluid levels and tire pressure and gave the car a quick wash. Thanks so much!
Business response:
Thank you for sharing your experience, Wendy! We were happy to help. Safe travels!
I think the salesman that decided to try and handle 2 "clueless" girls didn't know that we weren't so clueless after all. He didn't appreciate that too much. Besides all of that, it is very difficult to navigate the lot of cars. Tight fit.
Business response:
Hi Abreana, we apologize for the poor customer service. If you wouldn't mind private messaging us your phone number or email address, we'd like to reach out, learn more about the situation, and try to make it right. As for the maze of vehicles, you're not alone. A new (and spacious) dealership is in the works!
Frequently asked questions about Richardson Buick-Cadillac-GMC Truck
How is Richardson Buick-Cadillac-GMC Truck rated?
Richardson Buick-Cadillac-GMC Truck has a 4.5 star rating with 1,423 reviews.
When is Richardson Buick-Cadillac-GMC Truck open?
Richardson Buick-Cadillac-GMC Truck is closed now. It will open at 9:00 a.m.
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