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Rice Toyota Service Department
- Car Dealers
- Greensboro, NC
About this business
Fast, Fair, Friendly Service and Sales Team. Employ over 200 local residents! And always on the lookout for new talent to add to our team. Greensboro's largest volume selling new car dealership. Greensboro's 2nd Largest Volume Selling Used Car Sales Dealership. Competitive Pricing on Automotive Service: Tires, Brakes, Batteries, Wipers, Oil Change. Loyalty Program with discounts and coupons mailed to your home. New Toyota Rental Cars on site for business or pleasure. Body Shop works with all major insurance companies. Parts ... read more
Location details
2630 Battleground Ave, Greensboro, NC, 27408, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedThanks to Andy and Jeremy for getting me into an awesome truck! These guys went above and beyond to get this done. They went the extra mile for sure and the experience was truly exceptional! Also a big thank you to Emily in finance! She is always so kind and helpful. She is willing to answer all questions and explain everything in detail. Everyone at Rice goes out of their way to be helpful and make sure that the customer feels appreciated and special. Go see these guys!!
Came in because of my check engine light coming on I dealt with JENNIFER in service like she is so amazing her customer service is over the top. My first time using this service center now I will not take my car anywhere else. Jennifer is really a jewel for you guys ❤️
I have a brand new 2020 Toyota Camry. I haven’t even had the car for a year yet and the battery goes dead. I call Rice to make sure it was still covered under my warranty and they proceed to tell me multiple times that it is not. After hours of going back and forth, I finally speak to someone that tells me it’s under warranty. They tell me they would have to keep my car for a few hours, maybe the day and they don’t offer me a loaner car to drive.
Business response:
Travonda our service manager will reach out to you in the morning. Toyota has laid out the warranty terms so the dealership doesn’t have to decide what is and what is not covered- that is all laid out by the manufacturer. Until we open you can find all the manuals and warranty info here. https://www.toyota.com/.../resources/warranty-owners-manuals
I stopped in Rice Toyota to day to look at a Land Cruiser. The first thing they said was we need to copy you Drivers License. What, I just want to look, after I look I might want to dive, so then you can get my drivers license. I don’t give my drivers license out that easily, so I walked out. I suggest everyone else walk. There are a lot of other dealers who want to sell you a car. Rice just wants all my information, maybe to night pressure sell me. Not going to happen to me.
Was looking to see if I’d rather go with a suv or a truck and had an appointment and when we walked in no one greeted us until we stood there for about 5 minutes looking to see who we need to talk to. Finally the salesman that watched us walk in decided to say hey do you need help. When I told him I have an appointment he said oh check in over there. So I did then the lady ended up pairing with him as our salesman. He asked to make a copy of license. Then I tell him what I’m looking at. He said if you aren’t looking to buy i... read more
Business response:
Hi Chelsea- our COVID regulations do make car shopping a little different than we are all used to. The NCADA rule is that if someone is in a vehicle that no one else should be in that vehicle for 3 days in an effort to stop the spread. We do take that very seriously and it can be surprising when a customer has gone to other dealerships that are not as vigilant. We do ask for a copy of a drivers license and that our receptionist check in all customers as people are wearing masks and vehicle theft from dealerships is on the ri... read more
I was told on the phone that service would take c. 90 minutes. When I got here they said 2 to 2 1/2 hours. It has now been 3 hours and still waiting.
Chris and Ryan made buying my truck super easy! No stressful haggling or pressure from anyone at Rice! Being a first time buyer, they made me feel very welcomed and treated me very well! I highly recommend buying your next car or truck with Rice!
I highly recommend Rice Toyota because they give a LIFETIME Powertrain Warranty, 4 years of complimentary maintenance, voted TRULY EXCEPTIONAL, ranks #1 in the Region and in the Top 10 Internationally! Toyota has been #1 for the past 18 years and has HIGH resale value! #ValerieBentonSmith #ToyotaMoment #RiceToyota
I bought a Highlander from Rice a few years ago and had a pretty good experience. My only issues were that I bought an extended warranty (never buy them) Bumper to bumper coverage they said. Not long after I bought the vehicle, my driver side visor kept falling down and blocking my vision. I called them to see if they would take care of it. They literally did nothing even when I asked to speak with a manager. 10 years later I went in looking for a truck. . . I found one of their internet deals. I went in to inquire about the... read more
Frequently asked questions about Rice Toyota Service Department
How is Rice Toyota Service Department rated?
Rice Toyota Service Department has a 3.8 star rating with 307 reviews.
When is Rice Toyota Service Department open?
Rice Toyota Service Department is open now. It will close at 6:00 p.m.
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