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Retreat at Barton Creek
- Apartments
- Austin, TX
About this business
Retreat at Barton Creek Apartments in Austin, Texas is the perfect residence for the individual who works in the city but enjoys an active outdoor lifestyle. Located on South Lamar in Austin, Texas, Retreat at Barton Creek Apartments overlooks the picturesque Barton Creek Greenbelt. An ideal location to take advantage of everything the city of Austin and the Texas Hill Country has to offer.
Location details
3816 S Lamar Blvd, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 11:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Don’t Move Here - Don’t Let the cheap rent fool you DO NOT LIVE HERE! This apartment complex has to be the worst in Austin. First off, I lived in a 2 bedroom apartment where my bedroom would flood every time it rained. I'd have to use my bath towels to try and soak up the water until maintenance would come (2-3 days later). They told me they didn't know where the water came from (because I had already cleaned it up and it had been days). It took them ~ 3 months to come out and "try" to solve it. Every other day I had to go t... read more
Business response:
Thank you for taking the time to share your feedback. We try hard to provide customers with the best support possible and apologize that this wasn't your experience. We'd like to better understand what happened and how to make things right, do you mind reaching out to us directly at pm.retreatbc@avenue5apt.com or 1 512-444-1471?
okay price but not worth it Poorly managed, property seems nice until you look closely and see things are not properly maintained. It’s a great location but management makes changes to save money regardless of if it’s inconvenient for renters. Only positive is the front pool which is frequently closed
Business response:
Thank you for taking the time to share your feedback, User. Our team works hard to provide customers with the best support possible and we apologize that this wasn’t your experience. We’d like to better understand what happened and how we can make things right, so please reach out to us at pm.retreatbc@avenue5apt.com or 1 512-444-1471.
BEWARE OF PARKING As a resident you are now required to register each time you have guest. They are allotted 6 free day passes until they have to pay to park with one guest pass per resident. Avoid this complex like the plague if you ever plan on having family or friends over.
Business response:
Hi fellow Reviewer! New changes can be frustrating. All resident feedback is being considered. As the new system rolls out, I’m confident management will update the visitor parking policy as needed once the system shows how many guests are coming, etc. in order to make it work for residents and their guests and assist the community with unauthorized vehicles and assist the areas where residents have very limited parking like by building 2-5. We appreciate the responses as this policy takes shape.
High Rent Increases The property and location are okay for the price, but the recent rent hikes are outrageous! I've been here two years and my rent has hiked $500+. There are such few amenities for the amount we pay to live here and the security is terrible. LOTS of homeless as well. There's a camp behind the Greenbelt that's hosting a large group. This is making the "trails" they advertise false.
Business response:
Hi there. We’re disappointed by your feedback. We’d appreciate the chance to go over your concerns and discuss solutions so please contact us at retreatbc@avenue5apt.com/ 1 512-444-1471. We’re confident that we can turn your experience around. We look forward to hearing from you.
Great location, overcharge fees Location is great, apartments quite old, same as appliances. Expect to see cockroaches all the time. Make sure to see the unit days prior to moving in, as if not you’ll find it poorly cleaned up and probably painted; we received a unit with all the construction remains on the patio as the odor of the paint so strong that had to go to a hotel while it cleared. They won’t offer any help or apologies, but they will make sure to make you pay for everything. We gave our leave notice 3 days prior to... read more
Business response:
This is important feedback and we appreciate it. It's certainly not our intention to mislead our customers, and we apologize for any confusion. We're happy to speak with you further and answer any questions you may have so please contact us at retreatbc@avenue5apt.com or 512-444-1471. We work hard to provide our customers with the best support and hope you will give us another opportunity to demonstrate this.
Great Place, Only A Few Issues Solid place to live. Been here for just over 5 years and have had very few issues. One of the few issues I've had were a few instances of A/C and water heater in the apartment above mine leaking, but management and maintenance have been on point in getting the issues fixed ASAP. My compliments to managememt as well for giving me a little extra time on my lease for moving out due to a construction delay. My biggest issue has been security. Being located near a few overpasses, homeless will occas... read more
Business response:
Thank you for taking time to share your experience at Retreat at Barton Creek. We are happy that you chose to spend 5 years with us! We wish you the best of luck with your new home. Let us know if we can be of help in any way in the future. Have a great day!
Love this This Place Great community, great complex and they put on great events for the residents.
Business response:
Greetings, thanks for choosing us and leaving such a great review! We truly appreciate your recommendation of community and events and will work hard to continue going above and beyond! We hope to continue exceeding your expectations with 5 star service.
Verified Renter I have really enjoyed living in Barton Creek. Gave me a great experience especially since I moved over 700 miles to start a new life down here
Business response:
Hi! Thanks so much for taking the time to share your positive experience! We're thrilled that you had a great experience at our location. If you ever need anything please don't hesitate to reach out to our team. Hope you visit us again soon!
Verified Renter The Retreat has great Customer Service - They respond to maintenance and any admin requests extremely timely and nicely. Thank you!
Business response:
HI! Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. Please let us know what we can do for you in the future.
Frequently asked questions about Retreat at Barton Creek
How is Retreat at Barton Creek rated?
Retreat at Barton Creek has a 4 star rating with 393 reviews.
When is Retreat at Barton Creek open?
Retreat at Barton Creek is closed now. It will open tomorrow at 9:00 a.m.
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