Regions Bank

Don L 

on BBB

2 years ago

I bank at Regions. I wrote a check on my checking account to my daughter and sent her to Regions to cash the check. They charged her to cash the check. When a check is cashed at the bank where the account is the teller can quickly look at that account. It was not an issue of not enough money to cover the check. The issue was my child does not have an account at Regions BUT Daddy does and the check was written by Daddy at MY bank out of MY account. So they cashed it but Charged my daughter. That's a BAD business policy. It hu... read more

Jordan B 

on BBB

2 years ago

Regions Bank processed an erroneous charge to my bank account without my permission, and then imposed a wrongful hidden fee on my checking account. 

Denise N 

on BBB

2 years ago

I think that Regions Bank has very deceptive practices. I was charged 3 overdraft fees totaling $108 dollars. They say that they can charge up to 3 per day and it looks like they just hit their target with me. I reached out to an online banker through chat and after I didnt get any kind of resolution, I asked to do a survey and on the survey I explained my situation. The only response that I got was them asking what could they to improve things and still no resolution!!! 

Ron G 

on BBB

2 years ago

DO NOT USE THIS BANK. We are searching right now to start a class action lawsuit against them once and for all. We are gathering up as many people as we can for support. We have fully paid this bank off and they literally have kept our account open and in dispute. The lawyers who work for them have not done their job at all whatsoever in closing the account. They do not return calls and they cannot be trusted. They do not keep their word on anything. Even in writing. Our account was paid off back in 2021. Instead of closing ... read more

Anne E 

on BBB

2 years ago

Dealing with Regions Mortgage is an absolute nightmare! Call and you cannot get to the person you previously talked with. Sent in documents they request/need, they mysteriously disappear. Resend them, same problem! I have been waiting on documents from them for 2 weeks that were supposedly being sent as I was on the phone. Called and asked again only to be told they couldn't do so since they had already requested that they be sent. You never get the same answer when you call! My situation/problem with them has been going on ... read more

Claudia H. 

on BBB

2 years ago

Last year on Oct 2022 we did our bathroom remodel with ************* and paid our down payment $9932 and the sales person ********************* told us that we can do financing option for 12 months with NO INTEREST. Months goes by, what we know from the Enerbank customer service for more than once, the financing will starting when the remodel begin, which was on May 11, 2022 to May 13.My husband called The EnerBank USA about the financing. Due the pandemic, it took USA BATH to starting the job as soon as the sales agent told... read more

Angelina F 

on BBB

2 years ago

I took out a home improvement loan with their subsidiary EnerBank. Interest on your loan starts accruing daily from the first disbursement of the home improvement loan, even though you are not set up with an account nor can you make a payment until a month or longer after the loan is fully disbursed. In my case, this means that my $14,000 loan was accruing DAILY interest from July (first disbursement of about $2000), through September (final full disbursement), until mid-October (first payment due) BEFORE I got my account in... read more

Diana G 

on BBB

2 years ago

This is possibly the worst bank I've dealt with. First they allow others to cash a check in my name and are no help at all. Then in the beginning January I requested a Now Card directly from the app(because it gives that option) two weeks past and I hadn't receive it. So I called "customer care" and they were no help. They said "No card was requested" and needed to go inside the branch. How are they going to tell me that no card was requested when it shows on the app "card not active". Ok fine, I went into the branch on Feb ... read more

Lisa C 

on BBB

2 years ago

Horrible banking institution! After having a relationship for over 7 years, my husband passed away and I totally forgot about incoming transactions which Regions paid but charged me 2 nsf fees. I asked if they could assist me in waiving those fees since I was in a hardship during that time with his passing, they said no.