Regions Bank

Ashu K 

on BBB

2 years ago

They told me pay off amount and I did the same day but a month later, I received a bill for more than half of the principal and when I called them, they stated that they received it a week later and the $3471.30 is added since they did not get it in time. They are scammer watch out 

Jeffrey M 

on BBB

2 years ago

Regions contacted me via their fraud system that they suspected a fraudulent charge. After a week waiting for a new debit card I discovered they APPROVED and posted charges from the old card and never alerted me. I still haven't received the first replacement card and now that I've reported new disputes they cancelled the first replacement card (which I haven't received) and issued a new replacement card. As to the money stolen from my account, they claim it will take another 10 days on top of the week I've already waited. T... read more

Sarah N. 

on BBB

2 years ago

We had a card stolen and the process to get it reported had me spend an entire work day in their office. Afterwards they froze our accounts without warning. They had no mechanism for unfreezing it so we had no access to our money. Meaning none of us were able to get our paychecks for weeks. The freeze also alerted the banks of me and my coworkers subsequentially force freezing our personal accounts for fraud. Most of us live paycheck to paycheck and we had to pull together to pool resources just to get by. But that wasn't th... read more

Deb B 

on BBB

2 years ago

Be ***** of Regions Bank money market advertising. They do not tell you the minimum balance required in the solitation email. They say ****** but you need at least ******. I had ***** taken for admin fees before I noticed. Hope they enjoy the ***** because they lost my business and their credibility for not being transparent. You should fire whoever marketed that program. 

Ivan R. 

on BBB

2 years ago

I was a victim of fraud scam. I bank with regions and when I reported it to them. They did not have there stuff together. While I was being scammed I was not able to get a person to talk to. The prompts on their phone did not help me at all. Their customer service is very disoriented. A guy named ************************ up on me. I was not mean to him. Just stated how bad the service was. I reported my issue to them over the phone. They did not require me to come in and submit any documentation to a live person So they turn... read more

Bryanna G 

on BBB

2 years ago

This bank was recommended to me to finance my basement restoration. They have no real way to track your balance unless you call their office or wait for your monthly statement. There's also no way to have a multiple payment option where the first goes to interest + principle, and the other goes to principle. You literally have to call in each time to make a principle payment. Its almost as if they want to keep you a slave to paying down your balance with them. Be very aware and be cautious when considering this bank 

Lisa Y 

on BBB

2 years ago

Terrible customer service. Called in a change order at 1 pm on a Wednesday and was told to give her about 15 minutes because she was the only one there. Got to bank and only one teller, who just started 3 weeks ago was at desk with an older lady sitting at next opening typing on computer. There were 2 people in front of Mr and about 3 came in behind me. The older lady was not helping any customers. After I had stood in line for about 15 minutes the older lady looked up and I asked if I could just get my change order. She sai... read more

Andrew H 

on BBB

2 years ago

DO NOT TRUST YOUR MONEY WOTH THIS BANK. Regions will hold a mobile deposit for 10 days. **************** is no help. 

Samuel V 

on BBB

2 years ago

I think they need to get there act together! How about bend a little when a human being has been banking with regions for years and zelle hangs up your bank account on hold for a week and the customer has no means to live any more..... that would mean I'm hungry and need gas in my car to continue to get to work to pay my bills. I tried to pay my rent though zelle after submitting payment it was said that it won't process until the 6th when rent is due on the first! So I canceled payments went to bank withdrawal cash to pay r... read more