Regions Bank

huafeng w 

on BBB

2 years ago

1. My VISA debit card issued by Regions bank was fraudulently used for a total amount of $******** on 8/10/22. 2. Such fraudulent transactions were occurred in the Apple store of Canada (#R2 5732 Laval Qc 1521), a place that I have never been to in my whole life. 3. I found these fraudulent transactions on 8/16/22 and reported them to Regions bank on 8/17/22. Claim ID: ******** And also reported the fraud to Birmingham police department on 9/21/22 per Regions Bank’s suggestion. case number:*********** *. Based on the terms o... read more

Azeem F 

on BBB

2 years ago

I opened a new account (to be honest, only because they offered a bonus for new customers). I was told I met the criteria for no monthly fees but still received a fee. I asked to close my account, and they said I had to visit the branch and that my account was locked from making any deposits. Things they should do better: 1. Be more explicit about the fee structure. 2. If you're going to lock an account (not sure if this is their standard practice for new accounts or if there was something special about my account), let the ... read more

Rodney O H 

on BBB

2 years ago

I would recommend no one have any banking with them or get a bank mortgage. We have had the worst time with them whether it was in person or trying to navigate through their website. Our second home has a mortgage through them and has been on autopay. Our home was destroyed by Hurricane sally 2 years ago today. We are still dealing with as of today. The home had to be demolished but we have still paid house insurance on it 2 years. Finally received part of an insurance check made out to myself and the bank. I cannot get them... read more

Cass M 

on BBB

2 years ago

I have been a customer with Regions around 2013. Since opening my account I have had nothing but issues. My issues have been mostly concerned with customer service (poor quality + difficult to contact) and heavy fees. Every time I turn around I am getting some type of fee with Regions. When I inquire, they make a recommendation to further avoid in the future (like changing a setting or opening a different type of account) which I follow, only to continue to have surprise fees!! Specifically, I was told to avoid overdraft fee... read more

Li F 

on BBB

2 years ago

This bank is horrible! I went to this branch as it was closest one 45 min away to cash a cashier's check given to me by one of their customers. Granted it was a large amount and I was told they didn't have enough cash on hand. The teller was rude and suggested I give it back to the person for cash (I had told her he was in MS and I'm here in TX). I then asked if I could open a new account and deposit the check so they could then wire the funds to my regular bank after rudely telling me wire was not option since it was a chec... read more

marge r 

on BBB

2 years ago

worst loan bank ever!!! extremely high interest rates, horrible website that is very hard to navigate and find correct information, 25 minutes on hold and customer service one of the worst I have experienced. Would never use them again. Sent them payoff amount and could not see that it was credited but was withdrawn from my bank. Then since time check in mail to them cashed another *****interest. Called and after 25 minutes actually spoke to a customer service rep. Fee for using a debit card besides to pay off this ridiculou... read more

Donald G 

on BBB

2 years ago

An order of blank checks was never delivered to me but to somebody else who wrote 5 checks deposited in Navy Federal Credit Union in Memphis TN on 08/10/202@ 3:10 all at one time. Today is 09/02 Regions says maybe 30 days I might get money back. Police report was filed 08/15. I would think by knowing who wrote checks and where went it would not take 45 days to return money 

Allison H. 

on BBB

2 years ago

Future EnerBank Customer, BEWARE: I have my pool loan through EnerBank - the lack of access you have to your loan online is astounding! Want to discuss? Call and wait on hold for 30+ minutes... Oh, they have a text option for faster service, BUT they text you saying they can't help you and to call.... So, 30+ minutes to talk to someone about YOUR LOAN. You can't even see your loan balance without speaking to a rep... I have always paid extra on my loan for the excess to go toward principal. As with most (every other loan com... read more

Nichelle S 

on BBB

2 years ago

I called to cancel my account with Regions 3 weeks ago, and the member service rep told me "We don't like to step on anyone's toes, so you'll have to cancel with the branch you opened with". Now my account is negative. I called to complain about that last week and the member service rep put in a complaint for me (from the 1800#), and I was told that "I would receive a call back, and to NOT pay the balance since it was being investigated" which has not happened. My account is now even more in the negative!