Regions Bank

Katie C 

on BBB

2 years ago

They charged me an overdraft fee for a charge that I made that was pre-authorized for more than I spent. The charge was pending for 2 days and fell off to what i actually spent and I was no longer negative. So they crookedly and illegally charged me an overdraft fee! And the customer service on this issue was terrible. I guess they will continue to charge people overdraft fees on money they didnt spend just so regions can make money off people that cant afford this. 

Tim W 

on BBB

2 years ago

Do not EVER use mobile, phone or business for deposits! Regions "ATM" is like seperate company and NONE of the bank personal can do ANYTHING!!! Worst customer service ever- I wish I could leave a ) star rating 

Lenny L 

on BBB

2 years ago

A bunch of criminals opting people into their overdraft scam program to get as much money out of you as possible. 

Philip O 

on BBB

2 years ago

regions put me in a late payment system in 2017 for 7 years. the **** was cause of my problem. late or no delivery.i have not been late since this issue, i spoke to some one in customer service about the removal of late payment i was denied this is no reason to keep some in the late payment system about $ 15 dollars ****************** 

Vijay N 

on BBB

2 years ago

EnerBank (A Regions bank) has a miserable customer service. **************** tends to put calls on hold for extended duration. I had an approved amount of $2660 that I started to pay on a monthly basis (12 month interest free financing). The bank's faulty statement reporting resulted in me paying an extra $354.22. I have had to try to get to the customer service to have this issue resolved but in vain. **************** says that the accounts team does not see the overpayment. The payment history on my account clearly shows t... read more

Laura O 

on BBB

2 years ago

I have made my mobile payroll deposits for years on the same checking account from the same company and same checking account. Nothing has changed and they claim it didnt get paid by my employers bank. I called 4 times to Regions and explained this is same check I've always deposited. I called my employers bank to verify all information twice and they returned my call after further investigation, they never received any electronic submissions from Regions to send money to my account. ********************** would not re submi... read more

Erica B 

on BBB

2 years ago

Can not get a hold of them after several attempts to pay off my loan and suddenly my log in does not work. DO NOT DO BUSINESS WITH THIS LAME COMPANY. It is scary to think where my money is going every month. 

Chris W 

on BBB

2 years ago

I have been with Regions over 10 yrs and closed my accounts today because of the horrible customer service when calling for online banking help. Between the fees, the app not working and the terrible customer service its not worth the hassle. Would not recommend to anyone. 

Sommer R 

on BBB

2 years ago

I went to the drive-through today (06/01/2023) at approximately ****. After waiting 4 minutes for someone to come to the drive-through window, I pushed the 'call button'. A lady appeared. She dryly and without a smile asked, "How can I help you?" In spite of the poor customer service, I replied "I would like to exchange $200 worth of 20s for 5s. (Our son is autistic, and we prefer to give him smaller bills.) She dryly and without a smile replies, "I don't think we have it." I replied ********* doesn't have $200 worth of 5s? ... read more