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Quorum Federal Credit Union
- Credit Unions
- Harrison, NY
About this business
Nationwide personal banking products and services, such as low-rate mortgages, high-yield savings accounts, and free checking accounts.
Location details
2500 Westchester Ave #411, Ste 411, Harrison, NY, 10577, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:00 p.m. | |
| Tue | 8:30 a.m. to 4:00 p.m. | |
| Wed | 8:30 a.m. to 4:00 p.m. | |
| Thu | 8:30 a.m. to 4:00 p.m. | |
| Fri | 8:30 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am not happy with Quorum Credit Union becasue I requested for my interest to be transferred to my ************* and it was not done on the day of request. I was told that it could take two days! What? Why when interest is supposed to be available immediately! This is lousy service and I will not be a continued member when my funds become available. This is not way to run a financial institution! :-(
Business response:
Quorum has reviewed complaint #****** regarding ********************** request to transfer dividends from his term account to his basic savings account. *********************** standard processing time for dividends to be transferred from a term account to a savings account is 1-2 business days, which was communicated to ******************** during his initial call on February 13, ****, when he asked if the transfer could be performed on the same business day. The representative explained that Quorum would do its best to esc... read more
Quorum has absolutely no idea what they are doing. We have never been late on our HELOC, but they constantly say we arent making our payments. We pay through their payment portal. When you call they say they have no idea about the payment portal and cant see anything in it. They called and said we were behind, after a lengthy conversation they credited the late fee. Then turned around a week later and charged it again. They tell us they will work it out and call us back. Weve never gotten a call except demanding more money. ... read more
Business response:
Quorum has examined review #****** for ***************************. We sincerely apologize for the errors in posting payments that resulted in late fees and delinquent reporting for ********************. We deeply regret the inconvenience that ******************** experienced, and we appreciate his patience as we work to rectify the situation.Our *********** Specialist, ********, has been in touch with ******************** on multiple occasions (01/16/2024 and 01/22/2024) to assure him that we are taking immediate steps to a... read more
Great experience today!We even got disconnected and she called me back after my issue was solved!Love my Credit Union.Thank you
Business response:
Thanks so much for the 5 stars, *******! We are passionate about providing all our members with outstanding experiences. We appreciate you taking the time to give your feedback and look forward to serving you again in the future!
My loan was bought by quorum federal credit Union and my previous Heloc loan company said no payment due during transition and when I finally received my first payment coupon from quorum it was for 2 months of payments . When I called and told customer service about the situation she just said I cant help you its your fault you didnt set money aside .
Business response:
Hi *****. Thank you for your feedback. At Quorum, we always aim to deliver a great experience, and we are sorry to hear that this was not met in your recent interaction with one of our loan service agents. Weve contacted you regarding your BBB review on 12/14/2023 and 12/19/2023 but have not been able to reach you. We also sent you a secure message on 12/20/2023 informing you of our findings. Per review, your home equity line of credit transferred to us on 11/14/2023 from your previous lender, AmeriSave. While no payment is ... read more
I recently experienced an unexpected and shocking attempt to compromise my Quorum accounts online, Upon discovering this attempt I called Quorum to investigate what was happening. Over a four day period I spoke to numerous Quorum representatives. All were unfailingly attentive, empathetic, helpful and supportive. They answered all my questions, suggested solutions and options and listened carefully and compassionately. In short they were simply amazing and I am eternally grateful!??
Business response:
Hi *******, thank you so much for your feedback. We appreciate you sharing your positive experience with us! At Quorum, ensuring the safety and security of our members accounts is our utmost priority. Were pleased that our team was able to help you and we are always here for you. We aspire for all interactions with our ****** Services Team to mirror the positive experience you described. Your kind words are greatly appreciated and we will certainly share them with our management team. Thank you.
I have been a member of Quorum for many years. They have always been helpful and very attentive. I highly recommend Quorum F C U for financial business.
Business response:
Hello ********. Thank you for such a wonderful review. We appreciate the recognition, as well as your long-time membership to Quorum. Offering helpful and attentive service to our members is all part of the Credit Unions mission of Banking Thats Good. For You. Were delighted to hear were delivering!
This is THE worst financial bank/institution with terrible/horrendous service. You first go through there automated service, where it asks for your SSN, Address, Phone number etc. The you are allowed to speak to a live agent. The agent then proceeds to ask for the same authentication already inputted in the automated service, to only repeat the same secuirty questions, along with "how many people are in this account", "do you have automatic bill payments", "what is the withdrawal", "when are do you for your automated drafts"... read more
Business response:
Thank you for your feedback. As always, Quorum strives to provide excellent service, while at the same time ensuring we keep the safety and soundness of our members at the forefront of all we do. We reviewed the experience you had trying to obtain a payoff statement on 10/02/2023. During the calls, incorrect answers were provided during the validation process, which prompted additional verification questions by our ************ Representative. In addition, the initial call connection was poor, which led the representative to... read more
Quorum customer service was tremendously patient and helpful today. Id phoned with two problems, which she successfully addressed with a combination of patience and professionalism .
Business response:
Hello *******. Were so glad to hear our ************** Team was able to help you out today! We strive for excellent member service and knowing you had two interactions that hit the **** make us very happy. Thanks for taking the time to share such a wonderful compliment!
This credit union is the worse financial institution. They were very discriminating towards me to products and programs they offered me compared to other customers. Their customer service is bad - you can never talk to a representative. There are so many better credit unions and banks out there with quality products. This organization does not care about its customers. I have experienced that first hand.
Frequently asked questions about Quorum Federal Credit Union
How is Quorum Federal Credit Union rated?
Quorum Federal Credit Union has a 3.9 star rating with 320 reviews.
When is Quorum Federal Credit Union open?
Quorum Federal Credit Union is closed now. It will open tomorrow at 8:30 a.m.
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