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Quorum Federal Credit Union
- Credit Unions
- Harrison, NY
About this business
Nationwide personal banking products and services, such as low-rate mortgages, high-yield savings accounts, and free checking accounts.
Location details
2500 Westchester Ave #411, Ste 411, Harrison, NY, 10577, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:00 p.m. | |
| Tue | 8:30 a.m. to 4:00 p.m. | |
| Wed | 8:30 a.m. to 4:00 p.m. | |
| Thu | 8:30 a.m. to 4:00 p.m. | |
| Fri | 8:30 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could give no stars, I would. I had a HELOC with Quorum in 2021. Payments were never processed in a timely manner and late fees were applied. We finally closed out the account and went with another provider. We received the letter stating the account was closed but they never officially discharged the line of credit. Now we are trying to sell the house and the line of credit is still showing that it's open and available. ************* says we need to contact them to close the account. There is no way to speak with a hum... read more
On hold for the eighth time in 45 minutes. All i need to do is change my PIN number for my card. Eight referrals to another number later, nothing. On hold now for 13 minutes. the absolute worst customer service I've ever experienced. Meanwhile, I have no access to my account. After 15 minutes on hold, the agent came back on, told me she had a supervisor to help, and disconnected me. You CANNOT be serious.
Business response:
Quorum Federal Credit Unionhas reviewedMr. Falconersrecent experience as outlined in member review #******. We sincerely apologize for the inconvenience he experienced while trying to access his debit card. Upon our review, we found that Mr. ******** had previously closed his card as a result of fraudulent transactions to which a new card was promptly issued and activated. Shortly after Mr. ******** received his new card, it was blocked for two reasons: too many invalid PIN attempts and suspected fraudulent transactions. Thi... read more
Straight to the point easy to fill out application well put together
Business response:
Hi *******! We're delighted to hear our application was easy and straightforward to complete! We know there are other financial institutions out there, and thank you again for choosing us for your banking needs!
Professional, knowledgeable, sympathetic, quick and enjoyable experience with a wonderful asset of the company.
Business response:
Hi *****! So many great adjectives here! Were delighted to hear we hit all the marks on your recent phone call. We greatly appreciate having you as a member and look forward to serving you in the future. Thanks for taking time to let us know how we did. ??
New customer. Friendly, helpful and knowledgeable representatives. They answered ALL my questions and stayed on the phone with me through the entire setup and deposit process. I hope the exceptional customer service continues. Based on my experience, so far, I would definitely recommend.
Business response:
Hi Cynthia! We would like to welcome you as one of our newest members and thank you for such a kind review. Quorum strives for exceptional service with every member interaction, and we are glad you received the hands-on assistance that we are known for! We await the opportunity to assist you again in the future. ??
Worst choice I made getting a loan from this company. They say one thing then do another been trying to pay first payment for over 5 weeks and they don't know what's going on they say I owe payments I don't owe I send in the proof they still don't do anything then they say they I owe more than my contract and I'm over it I will have my Credit Union take the loan over these guys are frauds and yes I have talk to 6 people 1 special and also escalated it still they can't get it right
Business response:
Quorum has examined review #****** for *********************************** and we extend our sincere apologies for the stress and frustration he experienced due to inadequate support from our ******************** ********************** is a valued customer, and we deeply regret that we fell short of meeting his expectations, as well as our expectations regarding service standards. On April 3, 2024, *********** Specialist ***** contacted **********************, acknowledging receipt of his complaint. ********************** in... read more
Brand new customer. So far so good. They weee able to answer all questions promptly and accurately. Will see how followthrough goes but no complaints, which is a good thing! Personable staff who are motivated to bring solutions.
Business response:
Welcome to Quorum, *****! Were so grateful that you took the time to leave us a 5-star review and look forward to our continued relationship with you. Thank you for acknowledging our personable and motivated staff they look forward to proving themselves to you during each and every followthrough! ??
Amazing experience with this company for the past two years. I highly recommend.
Business response:
Hi **********! Thanks so much for your 5-star review! We strive to help our valued members each and every day, and truly appreciate your business. Thank you for being a Quorum member and please let us know if there is anything we can do for you in the future!
Abysmal customer service. I cant find my member number and they will not respond without it, giving no other options
Business response:
Quorum Federal Credit Union has thoroughly reviewed Mr. ******** recent experience as outlined in member review #****** and we sincerely regret any inconvenience he encountered while attempting to reach us. His feedback is invaluable to us, and we appreciate his patience.Upon investigating, we found that ****************** made two calls to our service line on March 4, 2024. On both occasions, he opted to use our automated servicing system rather than speaking directly to a representative. Please be aware that our automated ... read more
Frequently asked questions about Quorum Federal Credit Union
How is Quorum Federal Credit Union rated?
Quorum Federal Credit Union has a 3.9 star rating with 320 reviews.
When is Quorum Federal Credit Union open?
Quorum Federal Credit Union is closed now. It will open tomorrow at 8:30 a.m.
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