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Puente Hills Volkswagen

4.2

About this business

Location details

17110 Gale Ave, City of Industry, CA, 91745, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 8:00 p.m.
Tue9:00 a.m. to 8:00 p.m.
Wed9:00 a.m. to 8:00 p.m.
Thu9:00 a.m. to 8:00 p.m.
Fri9:00 a.m. to 8:00 p.m.
Sat9:00 a.m. to 8:00 p.m.
Sun10:00 a.m. to 7:00 p.m.
4.2829 reviews
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mark's profile image
mark 
a month ago

Easy and efficient! 

GuruDNHZL3's profile image
GuruDNHZL3 
a month ago

They like to play games with numbers. Negotiated OTD price in an used EV, then when you reach there they tell you calculated taxes for the wrong zip code (not my problem, I had informed twice the correct one) and the tax credit had to be added to the price, hence TADA!! you have to actually pay $4K more. As if the credit was theirs, not a credit that you transfer them. Nowhere in Cargurus nor any of their ads in the web, they state the $4K has to be added back to the announced price (which per se lacks transparency). You hav... read more

Business response:

Hello, We appreciate you taking the time to share your feedback regarding your recent visit here. We would like the opportunity to discuss your car-buying experience with our Sales Team, focusing on the pricing of our inventory and any additional fees that were incurred. Can you please give us a call at a time that is best for you? We look forward to hearing from you. CardinaleWay Volkswagen Team (951) 550-0811 

Sam's profile image
Sam 
2 months ago

provided great information but did not have vehicle in inventory 

Thomas's profile image
Thomas 
2 months ago

great experience 

Manvinder's profile image
Manvinder 
2 months ago

Great no pressure experience 

Business response:

Manvinder, Thanks for the 5 stars and kind words! We look forward to seeing you around when you come back for your yearly service check. Kindest Regards, Your Friends at VW of Murrieta 

GuruDNTW2R's profile image
GuruDNTW2R 
2 months ago

They contacted me after they reduced the price of the car and sold it to someone else. I contacted them by phone and text and just got a response, 10 days later. Glad business is so good for you at Pacific VW. 

Tooginchy1's profile image
Tooginchy1 
2 months ago

My buying experience was very good. 

Robin's profile image
Robin 
2 months ago

Very helpful just haven’t found the right car yet 

GuruD1963V's profile image
GuruD1963V 
2 months ago

The dealer wasn’t attentive at all. They kept mixing up my name. They always called me something different and had different vehicles pulled up. 

Business response:

Thank you for sharing your experience, Andrew. Being repeatedly misidentified and feeling ignored is far from the experience we aim to provide. I appreciate your honesty, as it highlights an area where we need to do better. Your time and trust deserve better, and if there’s anything still unresolved or you'd like to discuss this further, please give me a call. - Steve Chiaravalloti, General Manager, 623-215-1602 

Frequently asked questions about Puente Hills Volkswagen

How is Puente Hills Volkswagen rated?

Puente Hills Volkswagen has a 4.2 star rating with 829 reviews. 

When is Puente Hills Volkswagen open?

Puente Hills Volkswagen is open now. It will close at 8:00 p.m.  

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