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Puente Hills Volkswagen
- Car Dealers
- City of Industry, CA
About this business
Location details
17110 Gale Ave, City of Industry, CA, 91745, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Car been sold several times. Poor excuses from Dealer, even after scheduling an appointment for test drive. Still up on the website
I explained to the dealer that I would like to conduct as much business as possible over the phone, as I live a great distance away. Was very pushy for me to come in with no guarantee I’d even get a vehicle
They did respond but I had already bought another car.
Business response:
Hi Gabrielle, thank you for taking the time to share your feedback with us. Please don't hesitate to reach out if there's anything additional we can do for you.
Horrible experience! Dealer wouldn't honor the advertised price. Added $2500 for "dealer add-ons" that I didn't want and wouldn't budge. After driving an hour and spending 2 hours trying to come to terms, I left. Dealer kept calling for days to beg us to reconsider, but never agreed to sell it for the advertised price. So, I got a brand new one for what they wanted for a used VW with 8k miles. Buyer beware! Very unpleasant, icky experience.
Business response:
Hello, Your feedback is truly valued here and would like the chance to speak with you about your recent experience with our Sales Team regarding any additional dealership fees that you incurred. If you would kindly reach out to us at a time that works best for you, it would be much appreciated. Thank you, CardinaleWay Volkswagen Team (951) 550-0811
It seemed like a scam . The truck had 3 different tires on it ( different brands and different treads ) and they tried to act like it was totally normal to sell a SUV that way . Super low-balled us on the trade-in even though we had an offer for our trade-in . I wouldn’t deal with this dealership again.
I contacted the dealership to confirm availability of the vehicle and setup an appt to test drive. When I arrived at the dealership I was informed that they had sold the vehicle over the weekend. I've found that this happens more than it should. Mastria didn't seem to think it was a big deal. I should have known better....I have never had a pleasant experience in one to f their dealerships.
This dealership is excellent. Iâve brought my Atlas Crossport in a couple of times and they have been very helpful - answered questions, topped off my coolant that was causing a sensor to turn on, changed the cabin filter while I waited.
Super! Very pleased with response.
Business response:
Thank you, Phyllis! We appreciate your positive feedback. We're glad to hear you are pleased with our response. If you have any further questions or need assistance, feel free to reach out to us at Volkswagen of Abilene. We look forward to seeing you again! Sincerely, The Volkswagen of Abilene Team
They have great customer service, Kaleb Scott went above and beyond to get me into the car I wanted
Frequently asked questions about Puente Hills Volkswagen
How is Puente Hills Volkswagen rated?
Puente Hills Volkswagen has a 4.2 star rating with 829 reviews.
When is Puente Hills Volkswagen open?
Puente Hills Volkswagen is open now. It will close at 8:00 p.m.
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