kiley.roberts.7 on Yellow Pages
8 years ago
12/14/2012, 04:12 AM
So I took my Honda minivan to Professional Automotive for an oil change. It seemed like the right place with multiple signs reading, "$16.95 Oil Change NO WAIT". I was encouraged when I walked into the shop and was greeted with smiling faces. The owner said he would have my car in and worked on in no time. About 25 minutes later I realized my car had not been worked on yet. So when I inquired about the oil change they stated they were pulling the van in now. After they pulled the van in we discovered the oil drain bolt was stripped. So of course they kindly offered some assistance and options. I wanted the part replaced and oil changed. They had to order the part from a store and would be there in no time. They stated a brief time later the part was on Holland Road and the oil change would require more time. I advised them I had to leave but I could bring the car back on Friday. The owner stated he would have the part there Friday for the oil change.
SO I arrive at the shop on Friday for the oil change. I am greeted by the owner who did remember me and my van. They stated they could get me in but it would be a small delay because they had to go get oil. Yes they ran out of oil! So I waited, waited, and waited about one hour. I kept seeing mechanics walk outside and walk past the window. So I got up to see what everyone was doing. hey had the owner and two mechanics working on one car in the parking lot. So I gathered my things and walked to the front desk. The mechanic immediately grabbed my keys off the clipboard and started walking to my car. I asked how long the oil change would take? The mechanic stated I will have it in and out in ten minutes. I then advised them about the bolt. The owner stated, "Oh I forgot about that and I do not have the part." So I would then have to wait more time for them to get oil and get the part from an auto parts store. So I could not wait another hour for this oil change and I left.
The owner knew I was upset and just stated sorry and walked away. Considering I spent two hours in your shop over two days with no oil change to show for this. I would have at least expected something along the lines of, "Hey I am sorry but I can get you in first thing in the morning and get your oil changed." I was not looking for a free oil change or reduced oil change. I just want an oil change! I think the owner should have at least attempted to keep his customers happy. I wish I could say I would go back to this store. I am looking for a new repair shop to spend my hard earned money to keep my family safe. I just do not think Professional Automotive has enough experience or technical expertise to keep my family safe.