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Precious Accents Ii
- Jewelry
- Englewood, NJ
About this business
Precious Accents specializes in charms and fashion jewelry.
Location details
7 E Palisade Ave, Englewood, NJ, 07631, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I apologize for the bad review. I paid extra for expedited shipping (2-4 days) and didn't receive my item until almost a month later. Once I received the item it was in very good condition, but I already had to buy my product somewhere else since I bought this for a special occasion.
Business response:
Hello, thank you for your review. We apologize for the delay with your order. We emailed you regarding the backorder on 11/28 at 12:54pm. We are sorry if the email did not get to you. We have emailed you a return label so that you may return the item for a full refund. Thank you so much for your feedback. Happy Holidays!
Nothing but very positive experiences here... while I see huge lines outside of the Pandora shop I can order here and get the item within a day or two!
Business response:
Thank you so much Rhonda ! We appreciate your business and review! Happy holidays!
I placed an order for a Giving Key necklace. I was happy to receive the package in just two days, but it was the wrong item. I contacted customer service and was sent a return label for the wrong item, along with what I thought was the correct item. No, it was wrong again. Currently waiting for a response from customer service about another return shipping label and a refund. I can understand mixing up the items once, but not twice.
Business response:
Hello Roxanne Z, We apologize for the inconvenience you should have received the return label in your email as of Saturday. We must have something incorrect in our inventory and we will adjust as soon as possible. We once again apologize for the inconvenience and thank you for your feedback and understanding. Please if you still need the correct item let us know so that we can overnight the right item. Thank you!
I recently ordered from Precious Accents, received my order in 3 days. Very pleased with the service & my charms. I'm sure we have a "working relationship".
Business response:
Thank you so much for your support! We appreciate your kind words and business!
Business response:
Thank you so much!
Terrible customer service. I ordered 2 items and paid extra for 2 day delivery. Received half the order in 2 days. Was not notified that the other item was backordered until I called after 2 days. They refused to refund my delivery costs for the item that I have not received yet. Why would I pay 2 day delivery for an item on backorder? I wouldn't!!
Business response:
Hello Lisa Buck, We apologize that our customer service team was unable to help you. We see that you had two items on your order and one was on backorder. We update our website constantly to show correct inventory, We apologize if the item was not showing "on backorder" at the time of checkout. We emailed you as well to let you know of this delay. Our store policy is to ship what we have immediately and ship out backorders as soon as they become available. We will be refunding the cost of shipping and adding further shipping... read more
I never received my gift from my daughter! Precious Accents said it was delivered here however it never was. It went in someone's mailbox but not mine! I don't know how they can say for certain that the postal service delivers a package to the correct address. I have had things delivered here that I had to give to a neighbor that were delivered here by mistake. She should have gone to Jared!
Business response:
Hello Val M, we cannot seem to locate your order number. Please let us know your order number or have your daughter contact us. If there is a package that was marked as delivered but you do not have it, we need to open then investigation and refund or replace. Thank you! Please call us 1-866-707-6001 and ask to speak to the manager.
Still waiting for my Christmas order. Placed Dec. 18th.
Business response:
Hello J Karee. We apologize so much for the delay with your order. We did see it went to a different post office/ due to the holidays some delays may occur since so many packages are being send out at the same time. We do see that your package was finally delivered on the 29th. Again so sorry for the delay. We are so happy you received your package. Thank you for your feedback.
Very good, no problems, delivered right on time for Christmas giving.
Frequently asked questions about Precious Accents Ii
How is Precious Accents Ii rated?
Precious Accents Ii has a 3.1 star rating with 129 reviews.
When is Precious Accents Ii open?
Precious Accents Ii is closed now. It will open at 10:00 a.m.
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