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Poly-Wood Inc
- Furniture Stores
- Syracuse, IN
About this business
Location details
1001 W Brooklyn St, Syracuse, IN, 46567, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Polywood... 3 of 4 counter chairs delivered yesterday have a missing part and/or holes not drilled... I would expect this from ******* not paying 5k for "quality" furniture... beyond disappointed
Business response:
<p>Hello ******,</p><p>We are truly sorry to hear about the disappointing experience you've had with your recent delivery of Polywood Counter Chairs.</p><p>We understand your disappointment and frustration with the missing parts and holes not drilled, especially considering the investment you made in our furniture. Please know that this is not the level of quality we strive to deliver, and we are committed to addressing this matter promptly.</p><p>We see that you have connected with one of our agents, who is currently assist... read more
I never received the order. I got a text from the company saying it would be delivered last Wednesday. It hasn't arrived. I have tried calling customer service countless times, only to be on hold for over 30 minutes with no answer from any representative. I've tried their chat at least four times, no response from anyone there. I too am having the same experience as another former customer detailed above in altheir review, this company has a history of taking money from their consumers, but doesnt give you the items you paid... read more
Business response:
<p>Hello *****, we sincerely apologize for the frustration and inconvenience you've experienced with your recent order. We understand the importance of timely communication and resolution.Upon reviewing your order, it appears that the items were delivered yesterday, and we regret our communication being delayed.Regarding your attempts to contact our customer service team, we're sorry to hear that you were unable to reach a representative despite your efforts.</p><p>We are experiencing a high volume of requests currently and ... read more
I ordered some furniture from this company last year and received it with no issues. Being that I was satisfied before I ordered some additional furniture which unfortunately arrived missing parts. I tried calling customer service and can never get through, I filed an online report through their Website which has gone unanswered. I have made every attempt possible to get a response via email, phone, and every social media imaginable but it all goes ignored. I will be filing a dispute with my credit card for the order as I ca... read more
Business response:
<p>We sincerely apologize for the frustration and inconvenience you've experienced with your recent furniture order. It's disheartening to hear that you've encountered difficulties reaching our customer service team and receiving a response to your inquiries. </p><p>Please know that we take your concerns seriously, we see that one of our agents addressed your request this morning and has arranged to send the missing parts via overnight shipping. Additionally, the warranty information has been sent to you via email.We underst... read more
I ordered 4 chairs. With one chair, there were missing parts. I submitted a request online that parts were missing and they shipped the needed parts to me hassle-free. The chairs are great! And we appreciated the follow-through from Polywood. Would recommend to friends.
Business response:
Thank you for your positive feedback. We're glad we could quickly resolve the missing parts issue with one of your chairs. It's great to hear that you're enjoying the chairs, and we appreciate your recommendation. If you or your friends need anything else, feel free to reach out.
You cant beat the quality of polywood material for outdoor furniturebut, I ordered their $2500 hexagon picnic table and there was a number of issues! Washers didnt fit the bolts provided, the tool provided did not fit the bolts, and the holes (for all 4 seats!) did not line up with the crossbar legswhat a pain!! Really, we had to drill all sides to ************ took time to make them line up. When I reported the issues, I was told that I should have contacted them & waited for what response?? Sure, send me the lousy washers ... read more
Business response:
Hello *******, We understand the frustration and inconvenience you experienced while assembling the hexagon picnic table. It's disappointing to hear that the washers didn't fit the bolts provided, the tool didn't match, and the pre-drilled holes didn't align properly. Please accept our sincere apologies for any inconvenience this may have caused. We are committed to ensuring that all our customers receive the high-quality products they expect from us.We're glad to see that one of our agents assisted in providing a solution, ... read more
Beware of squirrels. Scratching and chewing risks are not clearly disclosed. In fact, the furniture is marketed as having the ability to remain outside year round. Wish I covered mine in the winter months since the warranty does not cover the damage.
I never received the order. Your company says delivered, I was home, ***** says delivered but I never received it. If I never actually received a product, meaning I never had possession and your company will do nothing about it, you are not a reputable company. I own a small business and we always cover these issues when this happens, our insurance covers it. So basically your company takes money from their consumers, offering zero value and assistance when these things happen. I ordered two chairs, and had planned to order ... read more
I purchased a set of chairs with cushions. The cushions were made of a cheap burlap type fabric that collected mildew and dirt, and could not be washed. Also the seams were splitting after minimal use. I attempted to leave a review on their site and they refused to allow it and said I could repurchase cushions for $179 EACH. I said there was no way that I would pay their ridiculous prices for cheap cushions that were mildew magnets, I wanted my review published. They refused. This was the response, by a representative identi... read more
Business response:
<p>Hello Al, Thank you so much for taking the time to share your review with us. We truly appreciate your feedback and we're sorry to hear about the experience you had with one of our agents. We want to assure you that we take your concerns seriously and we're working on addressing the issue. We would love to publish your review on our site so that other customers can benefit from your insights. Rest assured, your review will be up on our site shortly. In regards to the cushions, we understand that you may need replacemen... read more
This spring I purchased a 3 seat sofa, loveseat, chair and ottoman. A very expensive investment! So far I am very happy with the furniture except for the bottom of the legs. The ottoman is obviously going to be moved around and it is scratching my deck. I contacted customer service and their response was to put silicone covers on the bottom of the legs. For the price of their furniture, they should make the bottoms so they dont scratch.
Frequently asked questions about Poly-Wood Inc
How is Poly-Wood Inc rated?
Poly-Wood Inc has a 1.4 star rating with 70 reviews.
When is Poly-Wood Inc open?
Poly-Wood Inc is closed now. It will open on Monday at 8:00 a.m.
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