This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Poly-Wood Inc
- Furniture Stores
- Syracuse, IN
About this business
Established in 1990, Poly-Wood Inc. is one of the leading developers of casual outdoor furniture with plastic lumber. Based in Syracuse, Ind., with an approximately 200,000 square feet of manufacturing space, the company manufactures with modern plastic lumber extrusion processes with 3d (dimensional) design and CNC (Computerized Numerical Controlled) fabrication capabilities. The firm s product portfolio features a variety of chairs, folding chairs, dining chairs, rockers, benches, deep seating, bar stools, side tables, cof... read more
Location details
1001 W Brooklyn St, Syracuse, IN, 46567, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible service - 45 minute wait time for phone calls and a virtual assistant that is unable to perform the most basic of actions
Business response:
<p>Hello ****,</p><p>We sincerely apologize for the frustrating experience youve had with our customer service.We will be contacting you directly to address your concerns and ensure you receive the assistance you need.Thank you for your patience and understanding.</p><p></p><p></p>
On May 15, I ordered a 9 piece patio set, 2 Adirondack conversation sets, and an Adirondack rocker conversation set. The rocker set, I ordered through Amazon. The rest, through *********** The rocker set arrived first, and on one of the rockers we were shorted 2 screws. I immediately attempted to call Polywood ***************** I gave up after 1/2 an hour on hold. I then opted for the email option. I answered all pertinent questions and hit send. Within 5 minutes I received a form email saying they would get back to me in 5-... read more
Business response:
<p>Hello *****,</p><p>We sincerely apologize for the frustration and inconvenience youve experienced with your recent orders. We understand how important it is to receive complete and timely deliveries, especially with an important event like your son's graduation party approaching. We see that one of our agents is currently working with you to address the missing parts and other issues. We are committed to resolving these matters as quickly as possible to ensure you have the furniture you need.</p><p>They will be contacting... read more
I would give ********* 0 stars if I could. Sadly, it looks like I am joining the countless other customers that complained of bad experiences on this forum. I really wish I had seen these first. Now I am stuck in this same nightmare as everyone else, trying to get my money back from a very disappointing purchase. Who has time for this? Bought a set of 4 Adirondack chairs. I only opened two boxes because I was already very disappointed in the poorly constructed pre assembled portions like the seat backs and seat. Parts were m... read more
Business response:
<p>Hello *********,</p><p>We sincerely apologize for the frustrating experience youve had with your recent purchase. We understand how disappointing it must be to receive products that do not meet your expectations, and the difficulties you've faced in reaching our customer service team only add to that frustration.</p><p>We see that one of our agents is currently addressing your issue and will be following up with you today to ensure this matter is resolved as quickly as possible. Thank you for your patience and hopethis po... read more
Product is good, but dealing with Polywood is impossible- they do jot take phone calls and take 8 business days minimum respond to text or email. So, any issues are ridiculous to resolve. This makes product and order support untenable. Other products with equal value are available with good support. So dont get married to Polywood.
Business response:
<p>Hello *****,</p><p>We sincerely apologize for the delay in our response and the frustration it has caused. We understand how difficult it can be to resolve issues when timely support isn't provided.</p><p>We do see that one of our agents has responded to your inquiry, and we are committed to improving our response times in the future. We hope that if you choose to purchase from us again, we can work to rebuild your trust in our brand.</p><p>Finally, thank you for your feedback, and for acknowledging the quality of our pro... read more
I'll start off by saying that their product is great if you're able to get one that can be assembled. There is something seriously wrong with their manufacturing / QA department though. Here's a timeline of my experience:- February 28: Order for dining set placed - March 12: Delivered, woohoo! But wait, the long support beams are missing.- March 21: ***** arrive after some back and forth with customer support. But wait, they're not fitting in between the legs?!- March 29: After emailing back and forth (rather than a quick vi... read more
Business response:
<p>Hello ****,</p><p>Thank you for taking the time to share your detailed experience. We sincerely apologize for the inconvenience and frustration you faced during the assembly process. This is certainly not the level of service we aim to provide, and we are actively working to address the issues you highlighted within our manufacturing processes.</p><p>Regarding your order history not appearing on your account, we looked into this and found that it may be due to the order being placed while not logged into your account. We ... read more
Have been waiting for over 2 weeks to hear back from customer service to initiate a return. Have sent 2 email requests. There are no customer service agents available via live chat or phone despite trying to contact them during business hours. I left my phone number for "virtual queue" callback with no response either. Very frustating
Business response:
<p>Hello ***,</p><p>We sincerely apologize for the delay and the frustration you have experienced in trying to initiate a return. We can see that one of our agents has now assisted you with your inquiry.We understand how important it is to receive timely assistance, and we regret that we did not meet your expectations.</p><p>Thank you for your patience and for bringing this to our attention. If you still need assistance, please don't hesitate to respond back to the agent, and we will be more than happy to response quickly.</... read more
Does anybody work for Polywood. Our order is almost a week late with no updates from customer service. The automated chat is a joke. Sent info via chat last week and still no response. ******* ordered through a 3rd party if we knew it would take this long and get crappy service.
Business response:
<p>Hello ******,</p><p>We sincerely apologize for the delay and the frustration you've experienced with your order and our customer service. We understand how disappointing this situation is and regret that our service has not met your expectations.</p><p> We see that our team did respond to your inquiry, and we apologize for the delay in communication. Your feedback is very important to us, and we are taking steps to improve our response times and overall customer service experience.</p><p>Again, thank you for your review.<... read more
Although the many Polywood products I have purchased are fantastic, customer service is completely nonexistent. After waiting for a much longer time than estimated for my last purchase and unable to get an updated delivery estimate, it was missing a part necessary for its safe use. I have attempted to reach customer service through the website live chat (which isnt live but a bot answering a bunch of questions), submitting a request for the replacement part, calling the published customer service phone number (my wait time r... read more
Business response:
Hello ****, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced with our customer service. Rest assured, we take your feedback seriously and are committed to addressing your concerns promptly. We understand the frustration caused by delays and difficulties in reaching our support team. We assure you that we are actively working through the volume of emails. As mentioned, we will certainly respond today to your request and expedite the shipment of the missing part ri... read more
Ordered a patio set - arms on the chairs didn't have holes drilled and the holes in the table were drilled too large. Called and "corrected" the issue with the help line with the assurance that replacements would be sent right away. The replacement chair arms arrived a few days later and then, instead of being sent a table, we were sent a second bench (the only item in the set that we did NOT need a replacement of). Trying to call the phone number now isn't helping as they are supposedly experiencing "technical difficulties"... read more
Business response:
<p>Hello ****, </p><p>We sincerely apologize for the frustrating experience youve had with your patio set order. We understand how disappointing it must be to deal with these issues, especially after already waiting for replacements.</p><p>I see that one of our agents is currently assisting you on this matter, and we are committed to resolving this for you. We will ensure that the correct replacement parts are sent out promptly. Please rest assured that we are taking this seriously. We also acknowledge the inconvenience of o... read more
Frequently asked questions about Poly-Wood Inc
How is Poly-Wood Inc rated?
Poly-Wood Inc has a 1.4 star rating with 64 reviews.
When is Poly-Wood Inc open?
Poly-Wood Inc is closed now. It will open tomorrow at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com