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Poly-Wood Inc
- Furniture Stores
- Syracuse, IN
About this business
Established in 1990, Poly-Wood Inc. is one of the leading developers of casual outdoor furniture with plastic lumber. Based in Syracuse, Ind., with an approximately 200,000 square feet of manufacturing space, the company manufactures with modern plastic lumber extrusion processes with 3d (dimensional) design and CNC (Computerized Numerical Controlled) fabrication capabilities. The firm s product portfolio features a variety of chairs, folding chairs, dining chairs, rockers, benches, deep seating, bar stools, side tables, cof... read more
Location details
1001 W Brooklyn St, Syracuse, IN, 46567, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
WTH kind of company is this? We thought we were helping the environment purchasing this VERY expensive furniture. It's less than a year old and we have a broken chair. Have been waiting over a week for an email back. Wasted 30 minutes on hold today. No one answered the live chat on their website, which was supposed to be the "fastest" option. Do you even know what customer service means? I can buy cheap furniture at Target and actually receive customer service. I wish I would have read about their horrible customer service B... read more
Business response:
<p>Hello ****,</p><p>We sincerely apologize for the frustration and inconvenience youve experienced. We understand how disappointing it is to have issues with your furniture and to face challenges in reaching our customer service team.</p><p>We see that one of our agents is currently working with you to address this matter, and we are committed to resolving it as quickly as possible. We hope that after we solve the error at hand that a positive resolution will restore your trust in Polywood.</p><p>Thank you</p><p></p>
Having a very difficult time getting answers from Polywood. Used thier online chat, which gave me outdated information (shipping May 31-June 6th). Called today, sat on hold for the 41mins they said it would take. After 45 mins, an automated recording took my phone number for call back later and then hung up on me. Very disapointing experience so far.
Business response:
<p>Hello ****,</p><p>We sincerely apologize for the frustrating experience you've had in trying to get answers about your order. We understand how disappointing it is to receive outdated information and to face difficulties when reaching our customer service team.</p><p>We will be contacting you directly to address your concerns and provide accurate, up-to-date information about your order. Your experience is important to us.</p><p>Thank you</p><p>Manny</p>
Great products, but their customer support is virtually non-existent. I submitted a ticket 3 weeks ago, only after getting hung up on after waiting on hold for an hour. Still no response.I called again today, waiting another hour, only to have my call sent to voicemail. Not sure how they can run a company like this, but if I were an exec, I'd be furious.
Business response:
<p>Hello *****,</p><p>We sincerely apologize for the frustration and inconvenience youve experienced with our customer support. We understand how important it is to receive timely assistance, and we deeply regret that this has not been your experience. We see that one of our agents has addressed your issue, which is great.. We hope to restore your trust in Polywood and demonstrate the service you deserve. Thank you</p>
Terrible service - 45 minute wait time for phone calls and a virtual assistant that is unable to perform the most basic of actions
Business response:
<p>Hello ****,</p><p>We sincerely apologize for the frustrating experience youve had with our customer service.We will be contacting you directly to address your concerns and ensure you receive the assistance you need.Thank you for your patience and understanding.</p><p></p><p></p>
On May 15, I ordered a 9 piece patio set, 2 Adirondack conversation sets, and an Adirondack rocker conversation set. The rocker set, I ordered through Amazon. The rest, through *********** The rocker set arrived first, and on one of the rockers we were shorted 2 screws. I immediately attempted to call Polywood ***************** I gave up after 1/2 an hour on hold. I then opted for the email option. I answered all pertinent questions and hit send. Within 5 minutes I received a form email saying they would get back to me in 5-... read more
Business response:
<p>Hello *****,</p><p>We sincerely apologize for the frustration and inconvenience youve experienced with your recent orders. We understand how important it is to receive complete and timely deliveries, especially with an important event like your son's graduation party approaching. We see that one of our agents is currently working with you to address the missing parts and other issues. We are committed to resolving these matters as quickly as possible to ensure you have the furniture you need.</p><p>They will be contacting... read more
I would give ********* 0 stars if I could. Sadly, it looks like I am joining the countless other customers that complained of bad experiences on this forum. I really wish I had seen these first. Now I am stuck in this same nightmare as everyone else, trying to get my money back from a very disappointing purchase. Who has time for this? Bought a set of 4 Adirondack chairs. I only opened two boxes because I was already very disappointed in the poorly constructed pre assembled portions like the seat backs and seat. Parts were m... read more
Business response:
<p>Hello *********,</p><p>We sincerely apologize for the frustrating experience youve had with your recent purchase. We understand how disappointing it must be to receive products that do not meet your expectations, and the difficulties you've faced in reaching our customer service team only add to that frustration.</p><p>We see that one of our agents is currently addressing your issue and will be following up with you today to ensure this matter is resolved as quickly as possible. Thank you for your patience and hopethis po... read more
Product is good, but dealing with Polywood is impossible- they do jot take phone calls and take 8 business days minimum respond to text or email. So, any issues are ridiculous to resolve. This makes product and order support untenable. Other products with equal value are available with good support. So dont get married to Polywood.
Business response:
<p>Hello *****,</p><p>We sincerely apologize for the delay in our response and the frustration it has caused. We understand how difficult it can be to resolve issues when timely support isn't provided.</p><p>We do see that one of our agents has responded to your inquiry, and we are committed to improving our response times in the future. We hope that if you choose to purchase from us again, we can work to rebuild your trust in our brand.</p><p>Finally, thank you for your feedback, and for acknowledging the quality of our pro... read more
I'll start off by saying that their product is great if you're able to get one that can be assembled. There is something seriously wrong with their manufacturing / QA department though. Here's a timeline of my experience:- February 28: Order for dining set placed - March 12: Delivered, woohoo! But wait, the long support beams are missing.- March 21: ***** arrive after some back and forth with customer support. But wait, they're not fitting in between the legs?!- March 29: After emailing back and forth (rather than a quick vi... read more
Business response:
<p>Hello ****,</p><p>Thank you for taking the time to share your detailed experience. We sincerely apologize for the inconvenience and frustration you faced during the assembly process. This is certainly not the level of service we aim to provide, and we are actively working to address the issues you highlighted within our manufacturing processes.</p><p>Regarding your order history not appearing on your account, we looked into this and found that it may be due to the order being placed while not logged into your account. We ... read more
Have been waiting for over 2 weeks to hear back from customer service to initiate a return. Have sent 2 email requests. There are no customer service agents available via live chat or phone despite trying to contact them during business hours. I left my phone number for "virtual queue" callback with no response either. Very frustating
Business response:
<p>Hello ***,</p><p>We sincerely apologize for the delay and the frustration you have experienced in trying to initiate a return. We can see that one of our agents has now assisted you with your inquiry.We understand how important it is to receive timely assistance, and we regret that we did not meet your expectations.</p><p>Thank you for your patience and for bringing this to our attention. If you still need assistance, please don't hesitate to respond back to the agent, and we will be more than happy to response quickly.</... read more
Frequently asked questions about Poly-Wood Inc
How is Poly-Wood Inc rated?
Poly-Wood Inc has a 1.4 star rating with 67 reviews.
When is Poly-Wood Inc open?
Poly-Wood Inc is open now. It will close at 5:00 p.m.
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