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Poly-Wood Inc
- Furniture Stores
- Syracuse, IN
About this business
Established in 1990, Poly-Wood Inc. is one of the leading developers of casual outdoor furniture with plastic lumber. Based in Syracuse, Ind., with an approximately 200,000 square feet of manufacturing space, the company manufactures with modern plastic lumber extrusion processes with 3d (dimensional) design and CNC (Computerized Numerical Controlled) fabrication capabilities. The firm s product portfolio features a variety of chairs, folding chairs, dining chairs, rockers, benches, deep seating, bar stools, side tables, cof... read more
Location details
1001 W Brooklyn St, Syracuse, IN, 46567, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We ordered 6 adirondack chairs from Polywood, excited about their quick turn around as our clients are hoping to open their restaurant soon. We could not have been more wrong. It has been "in production" for 2 weeks, even though the website stated it would be shipped in 3-5 days. I can't even contact anyone, and cannot get an updated lead time from them. I understand being swamped with orders, but not being able to contact a real human being for an updated ship date is ridiculous. I've called over and over to a continuous '4... read more
Business response:
<p>Hello *********,</p><p>We sincerely apologize for the frustration and inconvenience you've experienced with your recent order. We understand how critical timely delivery is, especially when it impacts your clients' restaurant opening. We want to assure you that we will respond directly to you with an update. We see that your items are currently in route, and we are committed to ensuring they reach you as soon as possible.</p><p>Thank you</p><p></p>
I wish I had read these reviews before purchasing from Polywood I've had the same experience as everyone else. I purchased a table and chairs, plus four Adirondack chairs (multiple thousands of dollars in total). Like others, I've found that the chairs are incredibly difficult to put together, with a majority of the holes not drilled through even close to enough. Prepare for much manual labor and hours of work. But that's not even my issue one of the arms of my Adirondack chairs came backwards (the holes are on the wrong sid... read more
Business response:
<p>Hello *******,</p><p>We sincerely apologize for the frustration and inconvenience youve experienced with your recent purchase. We understand how disheartening it is to encounter difficulties with assembly and to feel unsupported when seeking assistance. We see that one of our agents has contacted you directly regarding the issue with your Adirondack chair and has found a solution. We hope this resolution restore your trust in our brand.</p><p>Again,Thank you for your patience.</p>
WTH kind of company is this? We thought we were helping the environment purchasing this VERY expensive furniture. It's less than a year old and we have a broken chair. Have been waiting over a week for an email back. Wasted 30 minutes on hold today. No one answered the live chat on their website, which was supposed to be the "fastest" option. Do you even know what customer service means? I can buy cheap furniture at Target and actually receive customer service. I wish I would have read about their horrible customer service B... read more
Business response:
<p>Hello ****,</p><p>We sincerely apologize for the frustration and inconvenience youve experienced. We understand how disappointing it is to have issues with your furniture and to face challenges in reaching our customer service team.</p><p>We see that one of our agents is currently working with you to address this matter, and we are committed to resolving it as quickly as possible. We hope that after we solve the error at hand that a positive resolution will restore your trust in Polywood.</p><p>Thank you</p><p></p>
Having a very difficult time getting answers from Polywood. Used thier online chat, which gave me outdated information (shipping May 31-June 6th). Called today, sat on hold for the 41mins they said it would take. After 45 mins, an automated recording took my phone number for call back later and then hung up on me. Very disapointing experience so far.
Business response:
<p>Hello ****,</p><p>We sincerely apologize for the frustrating experience you've had in trying to get answers about your order. We understand how disappointing it is to receive outdated information and to face difficulties when reaching our customer service team.</p><p>We will be contacting you directly to address your concerns and provide accurate, up-to-date information about your order. Your experience is important to us.</p><p>Thank you</p><p>Manny</p>
Great products, but their customer support is virtually non-existent. I submitted a ticket 3 weeks ago, only after getting hung up on after waiting on hold for an hour. Still no response.I called again today, waiting another hour, only to have my call sent to voicemail. Not sure how they can run a company like this, but if I were an exec, I'd be furious.
Business response:
<p>Hello *****,</p><p>We sincerely apologize for the frustration and inconvenience youve experienced with our customer support. We understand how important it is to receive timely assistance, and we deeply regret that this has not been your experience. We see that one of our agents has addressed your issue, which is great.. We hope to restore your trust in Polywood and demonstrate the service you deserve. Thank you</p>
Terrible service - 45 minute wait time for phone calls and a virtual assistant that is unable to perform the most basic of actions
Business response:
<p>Hello ****,</p><p>We sincerely apologize for the frustrating experience youve had with our customer service.We will be contacting you directly to address your concerns and ensure you receive the assistance you need.Thank you for your patience and understanding.</p><p></p><p></p>
On May 15, I ordered a 9 piece patio set, 2 Adirondack conversation sets, and an Adirondack rocker conversation set. The rocker set, I ordered through Amazon. The rest, through *********** The rocker set arrived first, and on one of the rockers we were shorted 2 screws. I immediately attempted to call Polywood ***************** I gave up after 1/2 an hour on hold. I then opted for the email option. I answered all pertinent questions and hit send. Within 5 minutes I received a form email saying they would get back to me in 5-... read more
Business response:
<p>Hello *****,</p><p>We sincerely apologize for the frustration and inconvenience youve experienced with your recent orders. We understand how important it is to receive complete and timely deliveries, especially with an important event like your son's graduation party approaching. We see that one of our agents is currently working with you to address the missing parts and other issues. We are committed to resolving these matters as quickly as possible to ensure you have the furniture you need.</p><p>They will be contacting... read more
I would give ********* 0 stars if I could. Sadly, it looks like I am joining the countless other customers that complained of bad experiences on this forum. I really wish I had seen these first. Now I am stuck in this same nightmare as everyone else, trying to get my money back from a very disappointing purchase. Who has time for this? Bought a set of 4 Adirondack chairs. I only opened two boxes because I was already very disappointed in the poorly constructed pre assembled portions like the seat backs and seat. Parts were m... read more
Business response:
<p>Hello *********,</p><p>We sincerely apologize for the frustrating experience youve had with your recent purchase. We understand how disappointing it must be to receive products that do not meet your expectations, and the difficulties you've faced in reaching our customer service team only add to that frustration.</p><p>We see that one of our agents is currently addressing your issue and will be following up with you today to ensure this matter is resolved as quickly as possible. Thank you for your patience and hopethis po... read more
Product is good, but dealing with Polywood is impossible- they do jot take phone calls and take 8 business days minimum respond to text or email. So, any issues are ridiculous to resolve. This makes product and order support untenable. Other products with equal value are available with good support. So dont get married to Polywood.
Business response:
<p>Hello *****,</p><p>We sincerely apologize for the delay in our response and the frustration it has caused. We understand how difficult it can be to resolve issues when timely support isn't provided.</p><p>We do see that one of our agents has responded to your inquiry, and we are committed to improving our response times in the future. We hope that if you choose to purchase from us again, we can work to rebuild your trust in our brand.</p><p>Finally, thank you for your feedback, and for acknowledging the quality of our pro... read more
Frequently asked questions about Poly-Wood Inc
How is Poly-Wood Inc rated?
Poly-Wood Inc has a 1.4 star rating with 69 reviews.
When is Poly-Wood Inc open?
Poly-Wood Inc is closed now. It will open tomorrow at 8:00 a.m.
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