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Poly-Wood Inc
- Furniture Stores
- Syracuse, IN
About this business
Established in 1990, Poly-Wood Inc. is one of the leading developers of casual outdoor furniture with plastic lumber. Based in Syracuse, Ind., with an approximately 200,000 square feet of manufacturing space, the company manufactures with modern plastic lumber extrusion processes with 3d (dimensional) design and CNC (Computerized Numerical Controlled) fabrication capabilities. The firm s product portfolio features a variety of chairs, folding chairs, dining chairs, rockers, benches, deep seating, bar stools, side tables, cof... read more
Location details
1001 W Brooklyn St, Syracuse, IN, 46567, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I placed a big order for furniture in March 2021. Got the emails saying the entire order has shipped in June 2021. When it was delivered less than half of my order arrived and an entire pallet of adirondack chairs that I did not order was also left. Repeated calls to customer service to learn that they lost my *custom* order of furniture ($14k) and they would have to rebuild it but the fabric I ordered in March doesn't exist in June. I had to change the fabric color and wait some more. When the rebuilt and reshipped furnitur... read more
Business response:
Hi *****,Thank you for making us aware of your situation! We can't apologize enough for your experience. This is certainly not what we like our customers to go through when they order our furniture. We have had some supplier constraints with our fabric this year, but are doing everything we can to get it back in stock. We are glad to hear that our Customer Experience Team was able to get everything resolved for you. We are going to make sure our internal team knows of your experience so we can help this from happening in the... read more
Advertised "QUICK SHIP 3-5 WEEKS" on the polywood.com website....and now here I am waiting nearly 8 weeks, with NO FURNITURE here yet. SO DISAPPOINTING!!! HOW do companies like this get away with the lies and false advertising on their websites...with NO accountability or NO reprimand????? DISGUSTING.
Business response:
Hi *****,Thank you for taking the time to let us know about your experience and share your concerns. We were able to locate your order information in our system. This was placed with a retail partner in your area and not directly through our website. There are different lead times for our items for the different customer segments we service. The lead times shown on our website will be for orders placed directly through the website. We sincerely apologize for the confusion this has caused. The order will be shipping directly ... read more
Looks good after 3 years under the sun. I also have a table and chair det from thier 1at generation of furniture. 25 years old. Yes it is showing signs of age but still ok Jeff **************
Business response:
Hi Jeff, Thanks so much for taking the time to leave your review! We are thrilled to hear that your furniture purchased 25 years ago is still being used and holding up well. We're confident your newer furniture will have the same longevity. Please feel free to reach out to us if we can help you with anything you may need in the future. We hope you continue to enjoy your furniture for many years to come. Thanks! POLYWOOD
Their product holds dirt stains an looks terrible in under 1 year even with routine cleaning. The worst part of it is that I specifically asked before ordering white if it would stain. They told me absolutely not. Had I known it would stain I would have at least ordered a darker color. No one would invest thousands of dollars in something that only looks good for one summer. I did my due diligence and they mislead me. When I called Polywood this Spring to address the issue. They stated they can’t predict how or what weather ... read more
Business response:
Hi P*******, Thank you for bringing this to our attention! We are so sorry that you feel misled. This isn't the kind of experience we like our customers to have. While our lumber is stain resistant, the white lumber will show the most dirt and will have the most maintenance to keep it looking clean. Please send us an email to hello@polywood.com with photos of our furniture. We are more than happy to look into this for you and see what we can do. Thank you, POLYWOOD
Avoid Polywood at all cost. While assembling the set I found a production defect that wasn’t caught in quality control. The distance between the legs were inaccurate and the braces could not be attached. After contacting customer service I was told that this was a known issue and they would need to send out a new table top. After arranging a 2nd 12 hour delivery window, I was shocked to find that a defective table was sent a second time! You would think that once there was a known production issue, that all of the defective ... read more
Business response:
Hello, We are truly sorry for the experience you have had with the table. It is unfortunate that the second table top you received arrived with defects. This is very uncommon. We are always willing to do whatever it takes to get our customers taken care of. We would have been happy to send another table top and have our production team inspect it prior to shipping. Since we have mutually agreed to recycle the table so you aren't further inconvenienced with replacement parts, our Customer Experience Team refunded the cost of ... read more
I placed an order 6/4 and have yet to receive these products. It has taken weeks to get any response from email inquiries. They sent an email with attachment in late July which was unreadable on any of my devices. This company has terrible customer service with no way of contacting anyone by phone. I feel like I have offered the patience due to world circumstances. I would either like my furniture or my money back.
Placed order on 6/3. No way to contact by phone. Have not received furniture. Just get a scripted reply. They are plenty happy to take your money. Looks like we just lost $1200.
Ordered and the quality was low. I have ordered from them before in previous years and have been satisfied. I have been trying to return this order, so many things have gone wrong with the order. I have an RMA 0029825 (finally after several requests). I have sent several emails and it has been two weeks since the last email. This has not just been couple of weeks but several weeks of trying to get Polywood to come to the table. The communication keeps changing on their website. From email - 10-day response out, to one-week r... read more
I purchased the furniture in the beginning of June in the beginning I find out eight days later that the furniture will not be manufactured until the first or second week of August so I requested a refund and they’ve been playing a game for the last 2 1/2 weeksGive me excuse after excuse after excuse about refunding my money what a horrible company
Business response:
Hi Joe, We're so sorry to hear of your experience! I was able to find your order in our system and it looks like it was placed with a reseller of our furniture and not with us directly. The communication about the order cancellation has been with them and not with us as well. We sincerely apologize for the inconvenience and confusion with this. We are happy to partner with them to help get this resolved for you. We'll be reaching out in an email within the next few minutes for assistance. Thank you for taking the time to bri... read more
Frequently asked questions about Poly-Wood Inc
How is Poly-Wood Inc rated?
Poly-Wood Inc has a 1.4 star rating with 67 reviews.
When is Poly-Wood Inc open?
Poly-Wood Inc is closed now. It will open on Monday at 8:00 a.m.
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