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Poly-Wood Inc
- Furniture Stores
- Syracuse, IN
About this business
Established in 1990, Poly-Wood Inc. is one of the leading developers of casual outdoor furniture with plastic lumber. Based in Syracuse, Ind., with an approximately 200,000 square feet of manufacturing space, the company manufactures with modern plastic lumber extrusion processes with 3d (dimensional) design and CNC (Computerized Numerical Controlled) fabrication capabilities. The firm s product portfolio features a variety of chairs, folding chairs, dining chairs, rockers, benches, deep seating, bar stools, side tables, cof... read more
Location details
1001 W Brooklyn St, Syracuse, IN, 46567, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Their product holds dirt stains an looks terrible in under 1 year even with routine cleaning. The worst part of it is that I specifically asked before ordering white if it would stain. They told me absolutely not. Had I known it would stain I would have at least ordered a darker color. No one would invest thousands of dollars in something that only looks good for one summer. I did my due diligence and they mislead me. When I called Polywood this Spring to address the issue. They stated they can’t predict how or what weather ... read more
Business response:
Hi P*******, Thank you for bringing this to our attention! We are so sorry that you feel misled. This isn't the kind of experience we like our customers to have. While our lumber is stain resistant, the white lumber will show the most dirt and will have the most maintenance to keep it looking clean. Please send us an email to hello@polywood.com with photos of our furniture. We are more than happy to look into this for you and see what we can do. Thank you, POLYWOOD
Avoid Polywood at all cost. While assembling the set I found a production defect that wasn’t caught in quality control. The distance between the legs were inaccurate and the braces could not be attached. After contacting customer service I was told that this was a known issue and they would need to send out a new table top. After arranging a 2nd 12 hour delivery window, I was shocked to find that a defective table was sent a second time! You would think that once there was a known production issue, that all of the defective ... read more
Business response:
Hello, We are truly sorry for the experience you have had with the table. It is unfortunate that the second table top you received arrived with defects. This is very uncommon. We are always willing to do whatever it takes to get our customers taken care of. We would have been happy to send another table top and have our production team inspect it prior to shipping. Since we have mutually agreed to recycle the table so you aren't further inconvenienced with replacement parts, our Customer Experience Team refunded the cost of ... read more
I placed an order 6/4 and have yet to receive these products. It has taken weeks to get any response from email inquiries. They sent an email with attachment in late July which was unreadable on any of my devices. This company has terrible customer service with no way of contacting anyone by phone. I feel like I have offered the patience due to world circumstances. I would either like my furniture or my money back.
Placed order on 6/3. No way to contact by phone. Have not received furniture. Just get a scripted reply. They are plenty happy to take your money. Looks like we just lost $1200.
Ordered and the quality was low. I have ordered from them before in previous years and have been satisfied. I have been trying to return this order, so many things have gone wrong with the order. I have an RMA 0029825 (finally after several requests). I have sent several emails and it has been two weeks since the last email. This has not just been couple of weeks but several weeks of trying to get Polywood to come to the table. The communication keeps changing on their website. From email - 10-day response out, to one-week r... read more
I purchased the furniture in the beginning of June in the beginning I find out eight days later that the furniture will not be manufactured until the first or second week of August so I requested a refund and they’ve been playing a game for the last 2 1/2 weeksGive me excuse after excuse after excuse about refunding my money what a horrible company
Business response:
Hi Joe, We're so sorry to hear of your experience! I was able to find your order in our system and it looks like it was placed with a reseller of our furniture and not with us directly. The communication about the order cancellation has been with them and not with us as well. We sincerely apologize for the inconvenience and confusion with this. We are happy to partner with them to help get this resolved for you. We'll be reaching out in an email within the next few minutes for assistance. Thank you for taking the time to bri... read more
Ordered a garden glider in April, received early May but parts didn't align, upon contacted customer service, they offered for a replacement part. Replacement part came only to find more issues. When contacted them to arrange return and refund, it took over a week for someone to get in touch, issued only 1 of the 2 return shipping orders. So contacted them again, while waiting for their response for another pickup, the carrier delivered the 1 box back to my residence. Every time I send them an email it takes a week to get a ... read more
Ordered lemon rockers in May 2019 received in June loved them So ordered 2 side tables in lemon in Aug2019 loved them in Dec 2019 my rockers had 2 defective places show thru Called customer service(Lindsey) and asked about sending pics and did also asked about getting new pieces I paid for and wanted to send old pieces defective back after several phone calls and emails I could tell customer service Lindsey) was not interested in helping me after all I Do Love the furniture BUT Because of this customer service I will not ord... read more
Business response:
Hi ******, Thank you for bringing your experience to our attention. When new parts are sent for our furniture, we don't required the old parts be sent back to our facility. We kindly ask that they be recycled at a local recycling center so they can be made into something else. If there isn't a local recycling center in your area, we can look into other options we may have. We would like to continue this conversation and try to find a resolution to this for you. Please send an email to our Customer Experience Team at hello@po... read more
The quality of the materials in Poly-Wood Furniture is very poor. I just purchased a Vineyard 6 piece set and the surface of the coffee table and end tables were not even. We could not set a wine glass on the table without is wobbling. I was told that while they were continually trying to make their boards evenly flat, the undulations in the surfaces of the table top boards was within their normal tolerances. I have two dining sets from other manufactures that have table tops that are perfectly level. This is unacceptable qu... read more
Business response:
Hi Larry, We appreciate you taking the time to leave your feedback about our furniture. We take our customer feedback very seriously and use it to improve our products and processes. Our internal team works very hard at making a product our customers are love and use for years to come. We would like to further speak with you regarding your table and see if we can find a solution. Please reach out to our Customer Experience Team at hello@polywoodoutdoor.com at your convenience. We look forward to hearing from you. Thanks, POL... read more
Frequently asked questions about Poly-Wood Inc
How is Poly-Wood Inc rated?
Poly-Wood Inc has a 1.4 star rating with 64 reviews.
When is Poly-Wood Inc open?
Poly-Wood Inc is closed now. It will open tomorrow at 8:00 a.m.
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