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Poly-Wood Inc
- Furniture Stores
- Syracuse, IN
About this business
Established in 1990, Poly-Wood Inc. is one of the leading developers of casual outdoor furniture with plastic lumber. Based in Syracuse, Ind., with an approximately 200,000 square feet of manufacturing space, the company manufactures with modern plastic lumber extrusion processes with 3d (dimensional) design and CNC (Computerized Numerical Controlled) fabrication capabilities. The firm s product portfolio features a variety of chairs, folding chairs, dining chairs, rockers, benches, deep seating, bar stools, side tables, cof... read more
Location details
1001 W Brooklyn St, Syracuse, IN, 46567, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Disappointed in product Preformance , several items displaying cracks after a few years , and the company is very , very slow to respond , these products are very expensive .and they are not holding up , and the manufacture just keeps giving me the run around ,I will certainly not purchase any more of their products
OVER Priced products. Very poor customer service, not a mature company at all. I see poor rating in the BBB. They treat the senior minority customer base poorly. I opened a ******************** complaint and it was the same blah, blah, blah. I WILL NOT RECOMMEND THIS COMPANY. I was forcecd to give them one star on the BBB website or it would have been "0" stars.
Will not be purchasing ever again. Paid over ******* for a small bar table and 4 chairs. The table came first and was fine. The chairs arrived and the first 2 lacked the pre drilled holes on the bottom supports. The last 2 chairs were missing all the pre drilled holes on the entire left side of the chairs. We were so frustrated we guessed on the correct placement of the screws. Contacted the company and sent pictures. **************** was nice enough but at ****** per chair the quality in manufacturing was horrible. Was not ... read more
This company is giving "Made in *******" a bad name. Their product is over priced, takes too long to receive and NOW is POOR Quality. I will NOT be purchasing from this company again. They don't answer emails and dont stand by their product. Patio cushions tearing with little use in them and mantained at a high level. Their customer service tries to avoid replacement by making excuses. I ordered a couple of foot rests and they changed the material so now it does not match the original set. Their team leader was not very info... read more
This company is giving "Made in *******" a bad name. Their product is over priced, takes too long to receive and NOW is POOR Quality. I will NOT be purchasing from this company again. They don't answer emails and dont stand by their product. Patio cushions tearing with little use in them and mantained at a high level. Their customer service tries to avoid replacement by making excuses. I ordered a couple of foot rests and they changed the material so now it does not match the original set. Their team leader was not very info... read more
Business response:
Hello ***********,Thank you for your feedback. POLYWOOD does indeed stand behind it's products, and has an extensive warranty policy on the POLYWOOD lumber to practically portray that. However, the issue that you experienced was with the cushions that were purchased from us, and they were out of warranty at the date of your claim. The information provided to you throughout the interactions you have had with our company has been accurate. Nevertheless, despite the expired warranty policy term on your products, POLYWOOD has se... read more
We are disgusted with Wayfair and Poly-wood. We ordered in March 2022 and here we are in July 2022 with no furniture but they have charged us. We tried to cancel and keep getting a run around with them telling us it is already built in ready to ship but then in the next message telling us it is ready to go to production. How do these companies stay in business? We are filing a complaint with the ** consumer complaint/fraud department in our state.
I placed a big order for furniture in March 2021. Got the emails saying the entire order has shipped in June 2021. When it was delivered less than half of my order arrived and an entire pallet of adirondack chairs that I did not order was also left. Repeated calls to customer service to learn that they lost my *custom* order of furniture ($14k) and they would have to rebuild it but the fabric I ordered in March doesn't exist in June. I had to change the fabric color and wait some more. When the rebuilt and reshipped furnitur... read more
Business response:
Hi *****,Thank you for making us aware of your situation! We can't apologize enough for your experience. This is certainly not what we like our customers to go through when they order our furniture. We have had some supplier constraints with our fabric this year, but are doing everything we can to get it back in stock. We are glad to hear that our Customer Experience Team was able to get everything resolved for you. We are going to make sure our internal team knows of your experience so we can help this from happening in the... read more
Advertised "QUICK SHIP 3-5 WEEKS" on the polywood.com website....and now here I am waiting nearly 8 weeks, with NO FURNITURE here yet. SO DISAPPOINTING!!! HOW do companies like this get away with the lies and false advertising on their websites...with NO accountability or NO reprimand????? DISGUSTING.
Business response:
Hi *****,Thank you for taking the time to let us know about your experience and share your concerns. We were able to locate your order information in our system. This was placed with a retail partner in your area and not directly through our website. There are different lead times for our items for the different customer segments we service. The lead times shown on our website will be for orders placed directly through the website. We sincerely apologize for the confusion this has caused. The order will be shipping directly ... read more
Looks good after 3 years under the sun. I also have a table and chair det from thier 1at generation of furniture. 25 years old. Yes it is showing signs of age but still ok Jeff **************
Business response:
Hi Jeff, Thanks so much for taking the time to leave your review! We are thrilled to hear that your furniture purchased 25 years ago is still being used and holding up well. We're confident your newer furniture will have the same longevity. Please feel free to reach out to us if we can help you with anything you may need in the future. We hope you continue to enjoy your furniture for many years to come. Thanks! POLYWOOD
Frequently asked questions about Poly-Wood Inc
How is Poly-Wood Inc rated?
Poly-Wood Inc has a 1.4 star rating with 64 reviews.
When is Poly-Wood Inc open?
Poly-Wood Inc is closed now. It will open tomorrow at 8:00 a.m.
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