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Poly-Wood Inc
- Furniture Stores
- Syracuse, IN
About this business
Established in 1990, Poly-Wood Inc. is one of the leading developers of casual outdoor furniture with plastic lumber. Based in Syracuse, Ind., with an approximately 200,000 square feet of manufacturing space, the company manufactures with modern plastic lumber extrusion processes with 3d (dimensional) design and CNC (Computerized Numerical Controlled) fabrication capabilities. The firm s product portfolio features a variety of chairs, folding chairs, dining chairs, rockers, benches, deep seating, bar stools, side tables, cof... read more
Location details
1001 W Brooklyn St, Syracuse, IN, 46567, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Furniture came after a very long wait time. I hired someone to put the furniture together - contrary to their claim how easy it is to put together, they never mention how heavy the furniture is. I could not even move it to put it together. The table was damaged. I was sent a new top. Had to hire someone to come back, take the old one apart and put the new one together. I was told ***** would take the damaged table. The driver said that as not so. I tried calling them - 2.5 hours on hold when I finally hung up. Three emails, ... read more
Business response:
<p>Hello ******,</p><p>We sincerely apologize for the experience you had with your furniture order. We understand how frustrating this situation must be for you, and we want to ensure that it is resolved as quickly as possible. </p><p>We see that one of our agents followed up with you on July 8th but has not yet heard back from you. I have informed them to follow up with you again on this matter to get it resolved. You should hear from them very soon.</p><p>Thank you for your patience and for bringing this to our attention. ... read more
I really wanted to like Polywood. What everyone is saying is indeed very true. Some highlights with my experience:- Products did not ship in the estimated window - Tried contacting customer service through chat, e-mail and phone.- Chat: No response - Email: No response - Phone: Been in hold for 2 hours now.I hope Polywood see's this and gives some customer service before I decide to cancel my order.
Business response:
<p>Hello ******,</p><p>We sincerely apologize for the experience.We understand your frustration with the shipping delays and the challenges in reaching our customer service team. We do see that we have followed up with you directly over the phone to address your concerns. Again, we apologize for the service and the inconvenience it has caused. Thank you for your patience, and we hope to restore your trust in Polywood.</p><p></p>
As everyone else is mentioning... ************ is not reputable. Ordered a 3-piece patio set (5/29/24) thru Lowes and received (6/15/24) one new chair, one chair that was probably previously returned, and a table that was not properly assembled. Lowes (national cust serv) sent me to Polywood and Polywood sent me back to Lowes.After wasting several phone calls to Lowes and several email exchanges with Polywood "Customer Experience Representative" ********, my resolution is to return everything to my local Lowes and get a full... read more
Business response:
<p>Hello ****,</p><p>We apologize for the experience you had with your recent order. We understand the frustration and inconvenience this has caused.</p><p>We do see that we have followed up with you directly on this matter. Rest assured, we will certainly take care of this for you and work towards resolving the issue.Thank you for bringing this to our attention. We appreciate your feedback and are committed to making things right.</p>
The table arrived two weeks later than expected. All the parts were there and assembly was easy. **************** is nonexistent. No response to chat, telephone or email. The table is good quality but I would never buy from them again.
Business response:
<p>Hello *****,</p><p>We sincerely apologize for the delay and the experience you had with our customer service. We understand how frustrating it can be not to receive timely support.</p><p>We do see that we have followed up with you directly on this matter. We hope you enjoy your table and its good quality.</p><p>Thank you for your patience.</p>
Wow, is this the only way to get customer support? Spending this amount of money and not having any customer service is just unacceptable. I've submitted a credit card dispute as I have no assurance I will see my product or hear from these people.
Business response:
<p>Hello *********,</p><p>We sincerely apologize for the delay and the experience you've had. We understand how frustrating it can be not to receive the support you need, especially after making a significant purchase.</p><p>We have followed up with you directly on this matter but have not heard back. Again, we apologize for the inconvenience you have faced, but please rest assured that we are committed to resolving this with you.</p><p>Thank you for your patience and understanding.</p>
**************** is non-existent.Upon registering my issue (broken chair leg) with Polywood I was sent an email with a case # and their response that they would respond in 5-7 business days. Two weeks have now elapsed without contact, and the online chat is simply spitting out generalized responses outlining the process of establishing the claim which I have already completed. On-hold wait times have remained at "61 minutes" for the over 30 minutes I have been on hold just today. My prior attempts to call were met with simil... read more
Business response:
<p>Hello *****,</p><p>We sincerely apologize for the frustrating experience you've had with our customer service. We understand how important it is to resolve issues promptly, and we regret the delays and difficulties youve encountered.</p><p>We are pleased to see that one of our agents has assisted you with your case, which is great. We hope this resolution meets your expectations and helps restore your confidence in our brand.</p><p>Thank you</p>
Overpriced, poor quality control, terrible support. Avoid! Horrendous customer support and very poor quality items. They will take weeks to respond and threatened to charge ME for a replacement part that was definitively due to their poor quality control!
Business response:
<p>Hello ******,</p><p>We sincerely apologize for the frustration and disappointment youve experienced with our products and customer support. We understand how upsetting this situation has been for you. We see that one of our agents is currently assisting you and addressing your concerns. Please rest assured that the replacement will not be charged to you, as we take full responsibility for the quality control issues. We hope to restore your trust in Polywood and demonstrate the quality of our products and support.</p><p><... read more
We ordered 6 adirondack chairs from Polywood, excited about their quick turn around as our clients are hoping to open their restaurant soon. We could not have been more wrong. It has been "in production" for 2 weeks, even though the website stated it would be shipped in 3-5 days. I can't even contact anyone, and cannot get an updated lead time from them. I understand being swamped with orders, but not being able to contact a real human being for an updated ship date is ridiculous. I've called over and over to a continuous '4... read more
Business response:
<p>Hello *********,</p><p>We sincerely apologize for the frustration and inconvenience you've experienced with your recent order. We understand how critical timely delivery is, especially when it impacts your clients' restaurant opening. We want to assure you that we will respond directly to you with an update. We see that your items are currently in route, and we are committed to ensuring they reach you as soon as possible.</p><p>Thank you</p><p></p>
I wish I had read these reviews before purchasing from Polywood I've had the same experience as everyone else. I purchased a table and chairs, plus four Adirondack chairs (multiple thousands of dollars in total). Like others, I've found that the chairs are incredibly difficult to put together, with a majority of the holes not drilled through even close to enough. Prepare for much manual labor and hours of work. But that's not even my issue one of the arms of my Adirondack chairs came backwards (the holes are on the wrong sid... read more
Business response:
<p>Hello *******,</p><p>We sincerely apologize for the frustration and inconvenience youve experienced with your recent purchase. We understand how disheartening it is to encounter difficulties with assembly and to feel unsupported when seeking assistance. We see that one of our agents has contacted you directly regarding the issue with your Adirondack chair and has found a solution. We hope this resolution restore your trust in our brand.</p><p>Again,Thank you for your patience.</p>
Frequently asked questions about Poly-Wood Inc
How is Poly-Wood Inc rated?
Poly-Wood Inc has a 1.4 star rating with 67 reviews.
When is Poly-Wood Inc open?
Poly-Wood Inc is open now. It will close at 5:00 p.m.
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