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Poly-Wood Inc
- Furniture Stores
- Syracuse, IN
About this business
Established in 1990, Poly-Wood Inc. is one of the leading developers of casual outdoor furniture with plastic lumber. Based in Syracuse, Ind., with an approximately 200,000 square feet of manufacturing space, the company manufactures with modern plastic lumber extrusion processes with 3d (dimensional) design and CNC (Computerized Numerical Controlled) fabrication capabilities. The firm s product portfolio features a variety of chairs, folding chairs, dining chairs, rockers, benches, deep seating, bar stools, side tables, cof... read more
Location details
1001 W Brooklyn St, Syracuse, IN, 46567, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I wish I had done my research. After reviewing the reviews listed here, I see I am not the only one having trouble with this company. I placed an order for four chairs, expected rapid delivery. Weeks later still nothing. Here's the kicker: I tried to go back and pull up my emails from them about the order confirmation. They have ALL mysteriously disappeared!! When I sign in to their website, it shows I have no order though they sure charged me for one weeks ago. I reached out to the company - no response. Submitted a credit ... read more
Business response:
Hello *********,We sincerely apologize for the experience you had and understand how frustrating this must have been. I did look into your order, and I can confirm that you reached out to us on Tuesday. One of our agents responded on Wednesday with information regarding your inquiry. If you didnt see that message, we recommend checking your spam or junk folder just in case it was filtered there.The good news is that your items were delivered on 06/20/25. While we regret the initial confusion, we truly hope youre enjoying you... read more
Worst customer experience I have ever received. I purchased a table and chairs April 30, 2025. They sent the wrong table and wrong chairs. I processed a return. New chairs came but only 6. My order was for 8. I am still waiting for the table. When I called to follow up, they can't even see the reprocess for the additional chairs and table, telling me that I can resubmit the order again. I needed these for Memorial Day. I thought a month would be sufficient. I am cancelling my entire order and I am so disappointed. We have an... read more
Business response:
Hello *****,We sincerely apologize for the experience youve had. We understand how frustrating this must have been, especially with a special occasion like Memorial Day in mind.Ive looked into your order, and I see that the replacements have since been delivered, which is great news. I also see that you're currently in communication with one of our agents who is actively working with you. Please rest assured that we are committed to resolving any outstanding issues and ensuring that everything is fully addressed.Thank you fo... read more
My personal experience was totally fine. Reasonable lead and delivery time (I got my furniture about two weeks after ordering). The order was correct, quality was great, and assembly was very easy.
Terrible customer service. Still trying to sort out my order and delivery. Finally got a customer service *** who PROMISED to check on my order, call ***** and provide a status update. Nothing. No call back. No email. No follow up. Ready to cancel my entire order. Buyer beware. ZERO customer service.
Business response:
Hello *********,We sincerely apologize for the experience youve had with your order. This is not the level of service we strive to provide, and we truly regret any frustration this has caused. Please know that we are addressing this right away. Our team is actively reviewing your order, and one of our agents will be reaching out to you today to ensure this is resolved as quickly as possible.Please keep an eye on your email, as we will be contacting you shortly. We appreciate your patience and the opportunity to make this rig... read more
Literally the worst customer service Ive ever experienced.ordered 2 chaise lounges and a side table with 2 cushions and they sent 3 pieces in 2 separate fed ex deliveries and I still dont know when the other 2 pieces will show up or if it will be in 2 separate deliveries. When I called to complain, they said I agreed to their ****** and they could deliver in 5 separate orders if they chose to!! They give no notice of shipment and ship fed ex ground who also gives no notice. Either buy from a local distributor or dont buy dir... read more
Business response:
Hello ****,We sincerely apologize for the frustration youve experienced with your order. We do our best to notify customers that shipments may arrive in multiple deliveries, but we understand that this can be inconvenient.Regarding your missing item, weve identified that one of your boxes was lost in transit, and we are already initiating a replacement order to ensure you receive a new unit as soon as possible.Your feedback is valuable to us, and we truly regret that your experience did not meet expectations. If theres anyth... read more
I own a vacation home that we rent in *************************. I bought Polywood white furniture for the deck. After only 3 years, several chairs, a bench and a chaise all developed cracks. I called support who informed me that the warranty is not valid if you rent out your property. Thats the most ridiculous thing Ive ever heard of. We rent our house for 3 months in the summer. What is the difference if we sit on the furniture or guests do??? The quality is terrible and customer service is even worse. Do not buy Polywood.
Business response:
Hello,Thank you for your feedback, and we’re sorry to hear about your experience. We see that one of our agents has already been in touch with you regarding the warranty details. Since your property is a vacation home that’s rented out, the furniture would fall under our commercial warranty, which has different coverage compared to our residential warranty.If you have any further questions or concerns, we encourage you to continue the conversation through that channel, and our team will be happy to respond back with more inf... read more
We ordered 4 chairs and two small side tables. Our items were delivered in a timely matter. My mechanical engineer husband assembled the pieces. There was one issue with backs and front slats having oversized drill holes for screws which weakened the hold on the pieces. My husband completed the warranty claim form on the POLYWOOD website and we received an email response in two days. Replacement parts are being sent. I have read earlier reviews stating dissatisfaction with response times and delivery problems. However, our e... read more
Business response:
<p>Hello Bellnda,</p><p>Thank you so much for taking the time to share your experience with us! We're delighted to hear that your items were delivered on time and that you're enjoying your furniture. We sincerely apologize for the issue with the oversized drill holes but are glad to know that our warranty process was able to quickly address it.</p><p>If you need any further assistance, dont hesitate to reach out. We hope you enjoy your furniture for years to come!</p>
Ordered $698 worth of product. *** delivered to wrong address. I thought it was stolen. Polywood offered no recompense, just 50% off a future order because technically, it was delivered.Ups said it was between me and polywood.3 days later a neighbor 2 miles away alerted me that it was near their mailbox, so I do have a chair but potentially being out of a chair AND $700 doesn't sit well at all.
Business response:
<p>Hello *****,</p><p>Thank you for sharing your experience. We sincerely apologize for the delivery issues you faced with *** and understand the frustration and concern this situation caused. We're glad to hear that your neighbor had the chair and returned it to you.</p><p> We did confirm these items were delivered to you, as shown in the photo from ***. In these cases, we do request some additional information so we can provide 50% off a new items, as the delivery was confirmed. We appreciate your feedback and will certain... read more
I spend over $3000 for furniture that I never received. Spent hours on hold with customer service and when I finally spoke to someone they said my order was at ***** on 7/5/2024. Order was placed on 6/16/2024. No one can tell me when my order will arrive. I wanted it I. Time for family coming to visit and now there is no where for anyone to sit outside! Very disappointed. Will never do business with them again.
Business response:
<p>Hello ********,</p><p>We sincerely apologize for the experience youve had with your recent purchase. We understand how frustrating it must be to wait for your furniture, especially with family visiting. We see that one of our agents has responded to your inquiry, and we show that your order is scheduled for delivery on July 18th. We appreciate your patience and thank you for bringing this to our attention.</p><p>Thank you</p>
Frequently asked questions about Poly-Wood Inc
How is Poly-Wood Inc rated?
Poly-Wood Inc has a 1.4 star rating with 67 reviews.
When is Poly-Wood Inc open?
Poly-Wood Inc is open now. It will close at 5:00 p.m.
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