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Poly-Wood Inc
- Furniture Stores
- Syracuse, IN
About this business
Established in 1990, Poly-Wood Inc. is one of the leading developers of casual outdoor furniture with plastic lumber. Based in Syracuse, Ind., with an approximately 200,000 square feet of manufacturing space, the company manufactures with modern plastic lumber extrusion processes with 3d (dimensional) design and CNC (Computerized Numerical Controlled) fabrication capabilities. The firm s product portfolio features a variety of chairs, folding chairs, dining chairs, rockers, benches, deep seating, bar stools, side tables, cof... read more
Location details
1001 W Brooklyn St, Syracuse, IN, 46567, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I sure wish I would have seen these reviews before I ordered two rocking chairs that turned out to be defective. I am currently waiting for customer service to pick up my call, its been over an hour ???????
Business response:
<p>Hello ******,</p><p>We sincerely apologize for the delay and the inconvenience youve experienced with your order. We understand your frustration and regret that our service has not met your expectations.</p><p>I will be contacting you directly to address the problems with your rocking chairs right away. We take these matters seriously and want to ensure that you receive the quality products and service you deserve.</p><p>Thank you for bringing this to our attention, and we appreciate your patience as we resolve this matte... read more
Horrible customer service. It's been 3 weeks and we still can't get ahold of a live person and 5 online inquires have yet to be answered. Very frustrating!!
Business response:
<p>Hello ******,</p><p>We sincerely apologize for the experience youve had reaching out to us. We understand how frustrating it must be to wait for a response.</p><p> Upon reviewing our system, we dont see any inquiries under the email address you used for this review. We certainly want to assist you and resolve this matter promptly. Therefore, we will be reaching out to you directly to provide the assistance you need.</p><p> Thank you for bringing this to our attention, and we appreciate your patience.</p>
**************** is unreachable and unresponsive. I ordered two chairs and one table. One of the chairs is not able to be assembled because the hole is drilled too off center.I've submitted a claim via their website and other than an automated case number assignment I've heard nothing for a week now. I tried to call their customer service and despite it assuring me the hold time was only one minute I waited 16 more minutes without reaching a person. I've tried to reply to the case assignment email to say this is an unaccepta... read more
Business response:
<p>Hello ***,</p><p>Thank you for bringing this to our attention, and we sincerely apologize for the frustration and inconvenience you've experienced. We understand how important it is to receive a timely response and we regret that we have fallen short on that experience.</p><p>Due to a recent influx of emails, our response times have been delayed, and we are working diligently to address this issue. That being said, I can confirm that one of our agents has reviewed your case and we are currently in the process of sending y... read more
Polywood... 3 of 4 counter chairs delivered yesterday have a missing part and/or holes not drilled... I would expect this from ******* not paying 5k for "quality" furniture... beyond disappointed
Business response:
<p>Hello ******,</p><p>We are truly sorry to hear about the disappointing experience you've had with your recent delivery of Polywood Counter Chairs.</p><p>We understand your disappointment and frustration with the missing parts and holes not drilled, especially considering the investment you made in our furniture. Please know that this is not the level of quality we strive to deliver, and we are committed to addressing this matter promptly.</p><p>We see that you have connected with one of our agents, who is currently assist... read more
I never received the order. I got a text from the company saying it would be delivered last Wednesday. It hasn't arrived. I have tried calling customer service countless times, only to be on hold for over 30 minutes with no answer from any representative. I've tried their chat at least four times, no response from anyone there. I too am having the same experience as another former customer detailed above in altheir review, this company has a history of taking money from their consumers, but doesnt give you the items you paid... read more
Business response:
<p>Hello *****, we sincerely apologize for the frustration and inconvenience you've experienced with your recent order. We understand the importance of timely communication and resolution.Upon reviewing your order, it appears that the items were delivered yesterday, and we regret our communication being delayed.Regarding your attempts to contact our customer service team, we're sorry to hear that you were unable to reach a representative despite your efforts.</p><p>We are experiencing a high volume of requests currently and ... read more
I ordered some furniture from this company last year and received it with no issues. Being that I was satisfied before I ordered some additional furniture which unfortunately arrived missing parts. I tried calling customer service and can never get through, I filed an online report through their Website which has gone unanswered. I have made every attempt possible to get a response via email, phone, and every social media imaginable but it all goes ignored. I will be filing a dispute with my credit card for the order as I ca... read more
Business response:
<p>We sincerely apologize for the frustration and inconvenience you've experienced with your recent furniture order. It's disheartening to hear that you've encountered difficulties reaching our customer service team and receiving a response to your inquiries. </p><p>Please know that we take your concerns seriously, we see that one of our agents addressed your request this morning and has arranged to send the missing parts via overnight shipping. Additionally, the warranty information has been sent to you via email.We underst... read more
I ordered 4 chairs. With one chair, there were missing parts. I submitted a request online that parts were missing and they shipped the needed parts to me hassle-free. The chairs are great! And we appreciated the follow-through from Polywood. Would recommend to friends.
Business response:
Thank you for your positive feedback. We're glad we could quickly resolve the missing parts issue with one of your chairs. It's great to hear that you're enjoying the chairs, and we appreciate your recommendation. If you or your friends need anything else, feel free to reach out.
You cant beat the quality of polywood material for outdoor furniturebut, I ordered their $2500 hexagon picnic table and there was a number of issues! Washers didnt fit the bolts provided, the tool provided did not fit the bolts, and the holes (for all 4 seats!) did not line up with the crossbar legswhat a pain!! Really, we had to drill all sides to ************ took time to make them line up. When I reported the issues, I was told that I should have contacted them & waited for what response?? Sure, send me the lousy washers ... read more
Business response:
Hello *******, We understand the frustration and inconvenience you experienced while assembling the hexagon picnic table. It's disappointing to hear that the washers didn't fit the bolts provided, the tool didn't match, and the pre-drilled holes didn't align properly. Please accept our sincere apologies for any inconvenience this may have caused. We are committed to ensuring that all our customers receive the high-quality products they expect from us.We're glad to see that one of our agents assisted in providing a solution, ... read more
Beware of squirrels. Scratching and chewing risks are not clearly disclosed. In fact, the furniture is marketed as having the ability to remain outside year round. Wish I covered mine in the winter months since the warranty does not cover the damage.
Frequently asked questions about Poly-Wood Inc
How is Poly-Wood Inc rated?
Poly-Wood Inc has a 1.4 star rating with 64 reviews.
When is Poly-Wood Inc open?
Poly-Wood Inc is closed now. It will open tomorrow at 8:00 a.m.
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