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Poly-Wood Inc
- Furniture Stores
- Syracuse, IN
About this business
Established in 1990, Poly-Wood Inc. is one of the leading developers of casual outdoor furniture with plastic lumber. Based in Syracuse, Ind., with an approximately 200,000 square feet of manufacturing space, the company manufactures with modern plastic lumber extrusion processes with 3d (dimensional) design and CNC (Computerized Numerical Controlled) fabrication capabilities. The firm s product portfolio features a variety of chairs, folding chairs, dining chairs, rockers, benches, deep seating, bar stools, side tables, cof... read more
Location details
1001 W Brooklyn St, Syracuse, IN, 46567, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Does anybody work for Polywood. Our order is almost a week late with no updates from customer service. The automated chat is a joke. Sent info via chat last week and still no response. ******* ordered through a 3rd party if we knew it would take this long and get crappy service.
Business response:
<p>Hello ******,</p><p>We sincerely apologize for the delay and the frustration you've experienced with your order and our customer service. We understand how disappointing this situation is and regret that our service has not met your expectations.</p><p> We see that our team did respond to your inquiry, and we apologize for the delay in communication. Your feedback is very important to us, and we are taking steps to improve our response times and overall customer service experience.</p><p>Again, thank you for your review.<... read more
Although the many Polywood products I have purchased are fantastic, customer service is completely nonexistent. After waiting for a much longer time than estimated for my last purchase and unable to get an updated delivery estimate, it was missing a part necessary for its safe use. I have attempted to reach customer service through the website live chat (which isnt live but a bot answering a bunch of questions), submitting a request for the replacement part, calling the published customer service phone number (my wait time r... read more
Business response:
Hello ****, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced with our customer service. Rest assured, we take your feedback seriously and are committed to addressing your concerns promptly. We understand the frustration caused by delays and difficulties in reaching our support team. We assure you that we are actively working through the volume of emails. As mentioned, we will certainly respond today to your request and expedite the shipment of the missing part ri... read more
Ordered a patio set - arms on the chairs didn't have holes drilled and the holes in the table were drilled too large. Called and "corrected" the issue with the help line with the assurance that replacements would be sent right away. The replacement chair arms arrived a few days later and then, instead of being sent a table, we were sent a second bench (the only item in the set that we did NOT need a replacement of). Trying to call the phone number now isn't helping as they are supposedly experiencing "technical difficulties"... read more
Business response:
<p>Hello ****, </p><p>We sincerely apologize for the frustrating experience youve had with your patio set order. We understand how disappointing it must be to deal with these issues, especially after already waiting for replacements.</p><p>I see that one of our agents is currently assisting you on this matter, and we are committed to resolving this for you. We will ensure that the correct replacement parts are sent out promptly. Please rest assured that we are taking this seriously. We also acknowledge the inconvenience of o... read more
I sure wish I would have seen these reviews before I ordered two rocking chairs that turned out to be defective. I am currently waiting for customer service to pick up my call, its been over an hour ???????
Business response:
<p>Hello ******,</p><p>We sincerely apologize for the delay and the inconvenience youve experienced with your order. We understand your frustration and regret that our service has not met your expectations.</p><p>I will be contacting you directly to address the problems with your rocking chairs right away. We take these matters seriously and want to ensure that you receive the quality products and service you deserve.</p><p>Thank you for bringing this to our attention, and we appreciate your patience as we resolve this matte... read more
Horrible customer service. It's been 3 weeks and we still can't get ahold of a live person and 5 online inquires have yet to be answered. Very frustrating!!
Business response:
<p>Hello ******,</p><p>We sincerely apologize for the experience youve had reaching out to us. We understand how frustrating it must be to wait for a response.</p><p> Upon reviewing our system, we dont see any inquiries under the email address you used for this review. We certainly want to assist you and resolve this matter promptly. Therefore, we will be reaching out to you directly to provide the assistance you need.</p><p> Thank you for bringing this to our attention, and we appreciate your patience.</p>
**************** is unreachable and unresponsive. I ordered two chairs and one table. One of the chairs is not able to be assembled because the hole is drilled too off center.I've submitted a claim via their website and other than an automated case number assignment I've heard nothing for a week now. I tried to call their customer service and despite it assuring me the hold time was only one minute I waited 16 more minutes without reaching a person. I've tried to reply to the case assignment email to say this is an unaccepta... read more
Business response:
<p>Hello ***,</p><p>Thank you for bringing this to our attention, and we sincerely apologize for the frustration and inconvenience you've experienced. We understand how important it is to receive a timely response and we regret that we have fallen short on that experience.</p><p>Due to a recent influx of emails, our response times have been delayed, and we are working diligently to address this issue. That being said, I can confirm that one of our agents has reviewed your case and we are currently in the process of sending y... read more
Polywood... 3 of 4 counter chairs delivered yesterday have a missing part and/or holes not drilled... I would expect this from ******* not paying 5k for "quality" furniture... beyond disappointed
Business response:
<p>Hello ******,</p><p>We are truly sorry to hear about the disappointing experience you've had with your recent delivery of Polywood Counter Chairs.</p><p>We understand your disappointment and frustration with the missing parts and holes not drilled, especially considering the investment you made in our furniture. Please know that this is not the level of quality we strive to deliver, and we are committed to addressing this matter promptly.</p><p>We see that you have connected with one of our agents, who is currently assist... read more
I never received the order. I got a text from the company saying it would be delivered last Wednesday. It hasn't arrived. I have tried calling customer service countless times, only to be on hold for over 30 minutes with no answer from any representative. I've tried their chat at least four times, no response from anyone there. I too am having the same experience as another former customer detailed above in altheir review, this company has a history of taking money from their consumers, but doesnt give you the items you paid... read more
Business response:
<p>Hello *****, we sincerely apologize for the frustration and inconvenience you've experienced with your recent order. We understand the importance of timely communication and resolution.Upon reviewing your order, it appears that the items were delivered yesterday, and we regret our communication being delayed.Regarding your attempts to contact our customer service team, we're sorry to hear that you were unable to reach a representative despite your efforts.</p><p>We are experiencing a high volume of requests currently and ... read more
I ordered some furniture from this company last year and received it with no issues. Being that I was satisfied before I ordered some additional furniture which unfortunately arrived missing parts. I tried calling customer service and can never get through, I filed an online report through their Website which has gone unanswered. I have made every attempt possible to get a response via email, phone, and every social media imaginable but it all goes ignored. I will be filing a dispute with my credit card for the order as I ca... read more
Business response:
<p>We sincerely apologize for the frustration and inconvenience you've experienced with your recent furniture order. It's disheartening to hear that you've encountered difficulties reaching our customer service team and receiving a response to your inquiries. </p><p>Please know that we take your concerns seriously, we see that one of our agents addressed your request this morning and has arranged to send the missing parts via overnight shipping. Additionally, the warranty information has been sent to you via email.We underst... read more
Frequently asked questions about Poly-Wood Inc
How is Poly-Wood Inc rated?
Poly-Wood Inc has a 1.4 star rating with 67 reviews.
When is Poly-Wood Inc open?
Poly-Wood Inc is open now. It will close at 5:00 p.m.
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