Polestar Plumbing, Heating & Air Conditioning

4.5

Home & Garden
Olathe, KS

About this business

Home Services Home & Garden

Location details

1900 E 123rd St, (E Kansas City Rd), Olathe, KS, 66061, United States

Get directions

Weekday	Schedule	Status
Mon	6:00 a.m. to 10:00 p.m.
Tue	6:00 a.m. to 10:00 p.m.
Wed	6:00 a.m. to 10:00 p.m.
Thu	6:00 a.m. to 10:00 p.m.
Fri	6:00 a.m. to 10:00 p.m.
Sat	6:00 a.m. to 10:00 p.m.
Sun	7:00 a.m. to 8:00 p.m.

4.5706 reviews

Select a rating

Marilyn H.

8 years ago

Business response:

Hi Marilyn, thank you for our review. What could we have done to give you a better experience? We strive to provide the best customer experience at all times, and apparently we did not deliver this time. If there's anything we could have done differently to make this a more pleasant experience for you, we'd love to hear it. Thanks again for the review, and have a great day!

Chris M.

8 years ago

The tech was prompt, courteous, neat and able. However, I thought the service was overpriced

Business response:

Thank you for the review, Chris. We pride ourselves on our ability to provide world-class customer service and to give each person the best possible customer experience. Included in that is a breakdown of the cost before we begin any work. We discuss the prices beforehand so we can prevent any surprises in the cost at the end. We're glad that you were pleased with our technician and the job. We'd like to work together again in the future. Just give us a call if there's anything that we can do for you.

Donna D.

8 years ago

At a very high peak time, I got next day service which made me very happy. I was very impressed with the professional Way everything was handled.

Business response:

Donna! Thank you so much for the great review!! We truly appreciate the kind words, and we're so glad that we were able to get everything taken care of for you! We know that when people contact us for service, about 85 percent of the time it's an emergency. We understand that and we want to make sure we get those taken care of as quickly as possible. If there's anything else we can do for you, we'd be happy to help out. Thanks again and have a great day!

Lynne R.

8 years ago

Very professional. Got the job done a few hours after I called. All costs are discussed up front.

Business response:

Thank you for the great review, Lynne!! We know that in our trades people call when they need us to get something done quickly. We work hard to make sure we solve as many issues as we can in a timely manner. And we're glad that you thought we were fair and appreciated all costs discussed up front. If there's anything else we can do for you in the future, please give us a call! We're always happy to help! Thanks again!

Judith P.

8 years ago

Polestar is a hidden gem. My air conditioner went out during a recent hot spell. My regular service providers were either slow to respond or booked so I went to Home Advisor. Polestar was the first to respond. They came out that same day and on time, diagnosed the problem quickly and professionally. I was so impressed that I asked them to do a full maintenance check on the unit. They even hosed down the unit to clean out debris build up. All for a very reasonable price.

Business response:

Judith! Thank you so much for the kind words! We're so glad that we were able to get you all taken care of and we hope that we're going to be your regular maintenance provider from now on! If there's anything else we can do for you, we would love to be part of that project as well. Just give us a call for any plumbing or HVAC repair! Thanks again and have a great day!

Brad M.

8 years ago

Business response:

Thanks for the great review, Brad!! We really appreciate the great rating! If there's anything else we can do for you, please don't hesitate to reach out to us!

Hannah M.

8 years ago

Polestar replaced my sewage pipes for a very reasonable price and they also did a great job of explaining to me exactly what they'd be doing.

Business response:

Thank you for the great review, Hannah! We're always upfront about the scope of the job and exactly what the cost is going to be. We won't hit you with hidden fees or any of that nonsense. The price we tell you is what you pay and we stand by our work too. We're glad your pipes are good to go and if there's anything else we can do for you, please let us know! We're always happy to help out!

Eric M.

8 years ago

Polestar did a great job on my faucet. They also installed a water heater for me as well. Their plumbers are very professional and courteous. Their Field Supervisor, Danny is amazing to work with. I highly recommend Polestar.

Business response:

Thank you for the great review, Eric! We love to hear that our techs were amazing to work with. Danny does a lot for us and we're glad that he's on our team. And we're glad that the plumbers who came out to see you were courteous too. We always try to treat our customers like family because without you, we wouldn't be here. If there's anything else we can do for you, Eric, please don't hesitate to reach out! We're always here to help! Have a great day and thanks again for the recommendation... read more

Randy W.

8 years ago

Had to make multiple trips to complete the project. Did a quality job with the installation work.

Business response:

Thanks for the review, Randy! We're glad that we were able to get the job completed in a satisfactory manner. If there's anything we could have done to turn your experience from a 4 star experience to a 5 star, we'd love to hear it. We always want to improve our customer service, so please let us know how we can improve. If there's anything else we can do for you, we'd be happy to be part of that project as well. Give us a call if you need anything! Thanks again and have a great day!