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Polestar Plumbing, Heating & Air Conditioning
- Home & Garden
- Olathe, KS
About this business
Specialties If you're looking for heating and cooling services or expertise in Olathe, look no further than Polestar Plumbing. We are proud to say we've been in business for over 30 years, serving the Kansas City area since 1984. Our mission is to provide complete customer satisfaction by consistently ensuring prompt and reliable service, repair and installation of plumbing, heating and air conditioning systems. History Established in 1984. We were founded as a one man operation in 1984 and have grown the family business int... read more
Location details
1900 E 123rd St, (E Kansas City Rd), Olathe, KS, 66061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
No Comment
Business response:
Thank you for the review, Mike. Is there anything we could have done to turn your 4 star experience into a 5 star? We'd love to give it a shot if there was something. Thanks again and have a great day.
A call with a service provider stating kitchen drain is stopped up. Polestar responds that will be $140. Appointment scheduled and two men show up. The first tool, either snake or auger, does not open the plugged drain. Technician advises they need to run the "jetter" for a cost of $345. I concur because I'm already in for $140 and still have a plugged up sink. That did not work. They found out by running water in the kitchen sink and flooding the basement bar sink and bar. Using our facial tissues that were sitting on the b... read more
Polestar were fast and professional working within my time frame. I was given a written contact prior to the work being done and the technician Tyler Guthrie was personable, fast and left my bathroom cleaner than he found it!
Business response:
Thank you for the great review, Suzanne! We truly appreciate the kind words. Tyler is a great technician, and he never wants to leave a trace of him having been there except a business card and a handshake. If there's anything we can do for you in the future, we'd be happy to help you out with that project also. Thanks again! Have a great day!
very respectful, very good at communicating what he was doing
Business response:
Thank you for the great review, Randal! We truly appreciate the kind words. We always want to be respectful and communicate what we are doing to our customers. We're there to do the work you want done, and we want to make sure you're pleased every step of the way. Thanks again for the review, and we hope you have a great day!
no comment
Business response:
Hi Christine, we're sorry that you felt we only deserve 1.5 stars. Our mantra is it's all about the relationship. What could we have done to make this a better experience? We're dedicated to our customer service. You can call the office and talk to us about your experience if you'd like. Call us and ask for Sean. He'd love to hear from you.
late each time they were scheduled
Business response:
Thank you for the great rating, Rita. We truly appreciate it! If there's anything else we can do for you in the future, we'd happily be part of that! Have a great day and thanks again!
Appt time was communicated as 9:00 am. At 10:00 I called and was told that the tech would be here in about 20 min. I was also told that they called and I did not answer the call. After discussion it was determined that they did not have the correct phone nbr for me. At 10:45 I called again and was told that the window was 9:00 to 11:00 and they were not late. The appt time was NEVER specified as a 9-11 window. The tech arrived about 11:30. The tech was professional and did good work. I would give him a B+. I would give all o... read more
Business response:
Hi Gary, We're sorry that you were dissatisfied with our appointment windows. We try to give 2 hour appointment windows because there's no way we could guarantee a time because there could be something that causes a job to go a little longer than anticipated. We are glad that you were happy with the technician, but once again, we're sorry that the appointment window was miscommunicated. Have a great day.
Polestar replaced our heating and cooling unit and water heater. The sales interaction was excellent and so far the items themselves are excellent and great value for the money. We had a bit of a communication issue with how long the actual install would take. We were told it would all be done in one day. It turned out to be 2 full days. We were only disappointed because the actual installers told us that the job was so big that there was no way it would get done in one day. We would have given a 5 star rating if we had not ... read more
Business response:
Thank you for the review, Cindy. We're sorry that you had to take an extra day off of work to get this taken care of. Sometimes things happen where our jobs go a little longer than anticipated. We're glad that you're happy with how everything is running now though. If there's anything else we can do for you in the future, we'd be happy to help out with that as well.
Frequently asked questions about Polestar Plumbing, Heating & Air Conditioning
How is Polestar Plumbing, Heating & Air Conditioning rated?
Polestar Plumbing, Heating & Air Conditioning has a 4.5 star rating with 680 reviews.
When is Polestar Plumbing, Heating & Air Conditioning open?
Polestar Plumbing, Heating & Air Conditioning is open now. It will close at 10:00 p.m.
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