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Polestar Plumbing, Heating & Air Conditioning
- Home & Garden
- Olathe, KS
About this business
Specialties If you're looking for heating and cooling services or expertise in Olathe, look no further than Polestar Plumbing. We are proud to say we've been in business for over 30 years, serving the Kansas City area since 1984. Our mission is to provide complete customer satisfaction by consistently ensuring prompt and reliable service, repair and installation of plumbing, heating and air conditioning systems. History Established in 1984. We were founded as a one man operation in 1984 and have grown the family business int... read more
Location details
1900 E 123rd St, (E Kansas City Rd), Olathe, KS, 66061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
Had to make multiple trips to complete the project. Did a quality job with the installation work.
Business response:
Thanks for the review, Randy! We're glad that we were able to get the job completed in a satisfactory manner. If there's anything we could have done to turn your experience from a 4 star experience to a 5 star, we'd love to hear it. We always want to improve our customer service, so please let us know how we can improve. If there's anything else we can do for you, we'd be happy to be part of that project as well. Give us a call if you need anything! Thanks again and have a great day!
Very professional and customer focused.
Business response:
Thank you for the great review, Mary Ellen! We're glad that we could resolve your issue! Our customers are always our top priority, and without them we wouldn't have been around for 35 years. Thank you for giving us the opportunity to work on your project, and if you need anything else from us, please feel free to give us a call directly! Thanks again and have a fantastic day!
Do not use. Did not fix my problems and had poor follow up and customer service.
Business response:
Jim, we didn't fix your problem because you wouldn't allow us to. We couldn't just auger out your drain line because it had collapsed. When we tried to do the auger, we found out that your line had collapsed and that is when we recommended to replace the drain line. You came in to talk to us about financing, and we weren't able to make that work. We followed up with you after the job, including the time you came into the office, and we just couldn't make it work for both sides. We know that having dr... read more
Did a fine job.
Business response:
Thank you for the great review! We love to hear that we did a fine job. If there's anything else we can help you with, we'd be happy to take care of that for you as well! Thanks again and have a great day!
How do I delete projects I was just browsing for?
Business response:
There should be a location on your home screen where it says your projects, and you can delete them from there. Thank you for the great review! :)
They were more expensive, charging $185 for a job other companies do for $99. They did not arrive when they said they would.
Business response:
Thanks for your review, Kelly. We always give the price ahead of time so if there's any issue with it, there's no surprises and it can be resolved before the work is done. As far as the miscommunication on the time we were supposed to be there, we do apologize for that. Sometimes our jobs run a little longer than we expect them to. Because of that we try to be as conscientious as possible and give as much notice as we can.
Professional, knowledgeable, and timely
Business response:
Thank you for the great review!! We truly appreciate the kind words! Those are three attributes that we strive to live by every day. Thank you for taking the time to notice, and if there's anything else we can do for you, please don't hesitate to give us a call!
Polestar came about 2 hrs. after I called which is faster than I expected. They called in advance to tell me they were on the way. They unclogged our sewer line quickly and cleaned up afterward. They used a camera to be sure the line was open. The 2 workers were friendly. Good customer service.
Business response:
Thank you for the great review, Terry! Our customers are always our top priority, and we're glad that you were pleased with the service you received! Our technicians are all very personable, and we pride ourselves on our customer service. If there is anything else we can do for you, please don't hesitate to reach out to us! We're ALWAYS happy to help out! Thanks again and have a great weekend!
I made a next day appointment with them and no one contacted me to let me know they were running late; i found out by calling them wondering what was going on. A lady told me the tech was on his way but after an hour of waiting i called back and another rep stated the tech was still at the other job site. Needless to say i wasnt happy but agreed to reschedule the following day. The next day the tech arrived and said the outside was $50 higher than what was originally provided. He called his boss and then told me that he wasn... read more
Business response:
John, we know that you were frustrated with our customer service. We strive to provide the best customer service possible, and it sounds like that did not happen in this instance. We always want to call before we head out to a customer's home, or if we're running late. Communication is very important to us, and we failed to communicate with you. We are a better company than what you experienced. We haven't been around for almost 35 years by dropping the ball like this. We're sorry that you had an unpleasa... read more
Frequently asked questions about Polestar Plumbing, Heating & Air Conditioning
How is Polestar Plumbing, Heating & Air Conditioning rated?
Polestar Plumbing, Heating & Air Conditioning has a 4.5 star rating with 680 reviews.
When is Polestar Plumbing, Heating & Air Conditioning open?
Polestar Plumbing, Heating & Air Conditioning is open now. It will close at 10:00 p.m.
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