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Platinum Motors
- Used Car Dealers
- Freehold, NJ
About this business
Specializing in fine pre-owned automobiles since 1992. Mercedes, BMW, Porsche, Audi, Jaguar, Maserati, Ferrari, Cadillac, Land Rover, Infiniti, Lexus, and others. We can locate any vehicle upon request.
Location details
504 U.S. 9, Freehold, NJ, 07728, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Didn't have the truck and had me come in. haven't heard from them since.
Responsive
Very good customer relation
Great
They responded quickly
I have been calling and texting for 3-4 days now. The dealership never reached out to me I have to keep reaching out to them to get updates. Every phone call its a different excuse. the one question they did ask is how much I'm putting down
Business response:
finance reach out and inform you to unfreeze your credit , we cant do anything until this is done. thank you
While responsive when inquiring about my interest in the vehicle, took several attempts of calling the dealership to talk to someone who could help me purchase the vehicle and assist with shipping as I am out of state. Finally connected with someone who was helping me only to find out the vehicle was “sold over the weekend”. Days later the vehicle was still online so I followed up with the dealership to the same comments, vehicle was recently sold not sure why it’s still listed online. Well over a month later and I see the v... read more
Business response:
Vehicles are offered on a first come, first served basis. We cannot turn away a customer who wants to purchase a vehicle, just because someone else called and expressed an interest in it. While I understand the reviewer's disappointment, there was nothing improper about the situation.
Don’t let these positive reviews fool you. I was reassured twice that there is no mark up or hidden fee both on the phone and in person. Got there, had 5k down and suddenly there was a 5k mark up. Despite a disclaimer on their website written in bold reassuring their price transparency. Horrible experience and customer service. Flew in from Mass and wasted my day hoping to drive back with the vehicle.
Business response:
We document each and every customer that visits our showroom, and enter their name and phone number into our Customer Relationship Management (CRM) database. The reviewer's name does not appear anywhere! He's never called, emailed, or visited our showroom. While we have no idea who he is, the content of his review is absolute nonsense!every vehicle we advertise for sale is available at the advertised price! Customers only need to add for sales tax, registration, and documentation.No junk fees whatsoever.
Don’t let these positive reviews fool you. I was reassured twice that there is no mark up or hidden fee both on the phone and in person. Got there, had 5k down and suddenly there was a 5k mark up. Despite a disclaimer on their website written in bold reassuring their price transparency. Horrible experience and customer service. Flew in from Mass and wasted my day hoping to drive back with the vehicle.
Business response:
We document each and every customer that visits our showroom, and enter their name and phone number into our Customer Relationship Management (CRM) database. The reviewer's name does not appear anywhere! He's never called, emailed, or visited our showroom. While we have no idea who he is, the content of his review is absolute nonsense!every vehicle we advertise for sale is available at the advertised price! Customers only need to add for sales tax, registration, and documentation.No junk fees whatsoever.
Frequently asked questions about Platinum Motors
How is Platinum Motors rated?
Platinum Motors has a 4 star rating with 173 reviews.
When is Platinum Motors open?
Platinum Motors is closed now. It will open at 9:00 a.m.
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