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PB Tech Penrose
- Computers
- Penrose
About this business
Penrose is PB Tech's original and iconic Superstore, located just down the road from the Penrose train station, it's one of our largest stores. Our dedicated Gaming PC team make their home at Penrose, and we offer extensive on-site service facilities. Housing a massive range of the latest technology products at incredible prices, we're sure to have what you're looking for. Now offering smartphone & laptop repair - iPhone repair, iPhone screen replacement, iPhone battery replacement, Macbook repairs and more.
Location details
4 Station Road, Penrose, 1061, New Zealand
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 5:30 p.m. | |
| Tue | 9:30 a.m. to 5:30 p.m. | |
| Wed | 9:30 a.m. to 5:30 p.m. | |
| Thu | 9:30 a.m. to 5:30 p.m. | |
| Fri | 9:30 a.m. to 5:30 p.m. | |
| Sat | 9:30 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Customer service was poor. It took too long to find someone to help me, and when I asked a question at the till, the staff responded with attitude and a passive-aggressive tone. I don’t usually complain or leave reviews, but this experience was unacceptable and left a bad impression.
I gave them my laptop to repair on 26 June, and confirmed on 30 June accepting the quote and go ahead with the repair. PB Tech's repair sheet says average repair time 7-10 days, but my job finish ETA was given 17 July 2025. The repair job: change motherboard and battery. I call on 18 July, and every subsequent day since, emailed them, lodged an enquiry and a compalint via their website, followed up - but nada. No response, initial two conversations, staff do not have a clue what happened to my laptop. Also, when you give out... read more
Poor service and a very messy store. It’s so hard to find what you need. Even the guy working there was struggling…
The worst customer service ever. Went to ask them to repair my motherboard as the ram slots were not working. 2 WEEKS WAIT to hopefully replace my motherboard. Completely their fault. Asked them for compensation as that long without main pc is really annoying. Emailed them concerning the issue over a week ago. No response just pay the premium at computer lounge or go to extreme pcs it's not worth it
Really bad customer service. They just don’t care.
Frequently asked questions about PB Tech Penrose
How is PB Tech Penrose rated?
PB Tech Penrose has a 3.6 star rating with 540 reviews.
When is PB Tech Penrose open?
PB Tech Penrose is closed now. It will open at 9:30 a.m.
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