Park Grand London Lancaster Gate

Stephanie Ierschot 

on Google

7 months ago

Had a confirmed booking through agency and reconfirmed it over phone. Upon arrival the already terribly slow receptionist said I should go around the corner to their sister hotel, apparently the hotel I booked had maintanence issues. When I arrived at sister hotel they basically said they didn’t have a room for me. No help in finding another solution (this is 8pm). Very very unreliable - definitely stay away!!! (I ended up paying double in another hotel in the area) 

Irishpuglover 

on Google

7 months ago

The worst customer service I have recieved in a long time, the only words I can use are Lazy, nonchalant and just genuinely do not care about customers or service! Booked afternoon as a treat, was informed I need to book it via email, after emailing and calling days in advance and on multiple occasions I was told my reservation was confirmed but I would receive an email, no email was received and calling again this morning I was informed no booking existed and there was no apology, no reason given, no care and was told you s... read more

Livi Clark 

on Google

8 months ago

Purchased a voucher from Wowcher for ice cream afternoon tea with bottle of champagne. Was a treat for a friend’s birthday and made a trip to London especially. Booking was via email so they were aware it was for ice cream afternoon tea. When we arrived we were the only ones in the restaurant and was told that we were getting the traditional afternoon tea instead. Not very happy as whole reason for going was for ice cream afternoon tea. We got our bottle of champagne and when the afternoon tea arrived there was NO clotted cr... read more

Ville Vauhkonen 

on Google

8 months ago

Good location, near Paddington station and Hyde park. Nice staff