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Ox Car Care
- Retail
- Irvine, CA
About this business
Location details
4 Park Plaza, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I feel like Ox truly cares about me as a customer. They are always willing to go above and beyond to ensure my satisfaction and peace of mind.
Business response:
<p>Hello ******,</p><p>Thank you for your great review, and for being a valued customer. We try our best here to give all of our customers the best service in the business.</p>
You get no stars from me. Information was kept from me, when I was in verification I found out alot, that wasn't told to me. So I told them I didn't want this and to cancel. So now they won't refund my 75 dollars. I don't think this is right, I was lied to, and they stoled my 75 dollars.
Business response:
<p>Hello **************,</p><p>I am sorry for the inconvicence, regarding your down payment, however, usually the down payment is non-refundable. However, we will go ahead and refund your $75 dollar down payment.</p>
I think ***** insurance is a scam, bought it when I bought my car. I paid in for over a year and a half and they raised the rates,I never had a claim. Now they are out of business and they are going under a different company. TRASH 0 STARS
Business response:
<p>Hello ************************,</p><p>Unfortunately you might be mistaken by the business name as Ox Car Care, **** has been and still in business since 2018. If you could please provide me with your policy number I can look into your policy for you. Look forward to hearing from you.</p>
I dont recommend no body I mean nobody to this company its a scam my transmission went out they told me to take it to the dealership I took it they gave me a run around about fixing my car ask for all them records I did and now a month gone by still my car at the dealership drop the warranty and yall catch this they ask for everything thats going on with my car now they left me with a over ****** bill I have to pay on top of that they giving me a run around about getting my money back they dont even pay for a oil ***** if yo... read more
Business response:
<p>Hello ********,</p><p>We apologize for the inconvicence, however, it is stated in our contract for a valid claim you need to provide the repair facility and Ox with maintenance records. The records provided did not meet that conditions and therefore, the claim was not approved. You are free to get the claim re-evaluated, moreover, if you are looking for a refund. Again we ask that you follow the policy, send in a letter of cancellation that is provided on page 9 of your policy booklet, also include a certified odometer re... read more
The value of this warranty far exceeds the cost. I have saved so much money on repairs and maintenance thanks to my coverage, and it has been worth every *****.
Business response:
<p>Hello **************,</p><p>Thank you for being a valued customer and Ox was happy to assist you in *********** claim.</p>
I appreciate how easy it is to file a claim with Ox. The process is straightforward and hassle-free, which is a huge relief during a stressful time.
I appreciate the flexibility of Ox Car Care. They offer customizable plans that fit my specific needs and budget, which is a huge relief.
I am beyond satisfied with the coverage and service provided by Ox Car Care. It has been a game-changer for me and my car, giving me the peace of mind to enjoy driving without any worries.
I've had my fair share of car trouble in the past, but thanks to Ox, I can finally relax and enjoy driving without any added stress.
Frequently asked questions about Ox Car Care
How is Ox Car Care rated?
Ox Car Care has a 3 star rating with 1,968 reviews.
When is Ox Car Care open?
Ox Car Care is closed now. It will open tomorrow at 7:00 a.m.
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