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Ox Car Care
- Retail
- Irvine, CA
About this business
Location details
4 Park Plaza, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Care has had a negative impact on me. They only care about you paying your premium and the 30 days money back is useless because you might not need them until after the thirty days. The say they offer this and that but they really don't! They are telling me that I have to send in a a certified letter and also a certified odometer reading. I asked him how long will it take his response was "well it could take 45 day or longer I can not tell you" This place is horrible!!! you can never talk to someone unless you hold on the li... read more
Business response:
<p>Hello ******************,</p><p>I am sorry for the experience you had with Ox, that is not our intent. Nonetheless, we thank you for your review.</p>
This company denied my claim simply because I removed my vehicle from one dealership and took it to second one. The first dealership did not have any loaner cars available so I took the vehicle to the second dealership for service. Ox Car Care does NOT care about it's customers. This is totally crazy and ridiculous because the same issues exist when it was taken to both dealerships!!!
They don't answer the phone EVER, or return any calls from messages left for them! Fraud!
Business response:
<p>Hello ********************,</p><p>The phone issues are being amended, we apologize for the non-response. depending on your issue it is at times easier to get a hold of us by email: claims manager: *********************************** or the customer service manager: ************************************* if you need further assistance please contact: ********************************.</p><p>We are dedicated to get any issues you may have handled.</p>
They will not return a payment I made during sales IMTERVIEW. FRAUDULENT BEHAVIOR.
Business response:
<p>Hello Ms. ****************** records indicate that your 75 dollar down payment was refunded on 9/5 it does take a few days to process: Roughly 3-5 business days. The refund should be coming shortly.</p>
Awful you cannot get anyone on phone for claims youre left holding for hours my mechanic sent an email as requested its been over a week no reply from Ox I cancelled my payment and received a call worst company ever
Business response:
<p>Hello ******************,</p><p>We apologize for the delayed response we are working to amend this issue and appreciate your review.</p>
SCAMMERS!!!! They took $600 from me and told me I couldnt get a refund of anything! They are the most unprofessional, lying people Ive came across yet as a warranty company! Every time I tried to use it there was always an issue that they could never do anything about, I was paying for services I never received and they told me Im not getting anything back. Dont waste your time or money they are terrible.
******* Care has had a negative impact on me. They only care about you paying your premium and the 30 days money back is useless because you might not need them until after the thirty days. The say they offer this and that but they really don't. My car has been at the shop for longer than a month and no the so called adjuster doesn't answer any calls, its always a call center type environment where they will relay what your concerns are to the person supposedly handling your claim. **************** is important to me and the... read more
Let's start off by saying ox car care is a joke. Now this is coming not from the consumer but the mechanic doing the work for the consumer. This is my review of ox car care. I met with one of ox's insurance adjusters he informed me that he was also a master cert tech (joker) didn't know his a** from his elbow. Ok so beyond that he wanted me to tear down the cars parts so he could inspect them. Why do I need to take apart my customers car for inspection (BS) inspecting a car does not require it to be taken apart. I'm not goin... read more
Business response:
<p>Hello ****************,</p><p>Thank you for your candid review, obviously you do not have a copy of our policy. So let me enlighten you as to why our adjuster and our inspector asked for a tear down, the inspector must have found something wrong with the car that needed to be further inspected and a tear down was warranted. You are free to your opinion, but inspection is specifically listed in our policy when it comes to a mechanical breakdown, again if you had a copy of our contract (which you can get on our website) the... read more
I would not speculate on OX, just avoid them. They are just another warranty you probably will never need and if you might, you will find allot of the hype and hidden fine print guidelines you were unaware of that voids their coverage...which is certainly found in all aftermarket scam warranties.
Business response:
<p>Hello ****************,</p><p>Thank you for your review, we would like to speak about your comment of our business. Give us a call when you have the chance, I would like to tell you how we are above the reset and show you that we are not like "aftermarket scam warranties"</p>
Frequently asked questions about Ox Car Care
How is Ox Car Care rated?
Ox Car Care has a 3 star rating with 1,968 reviews.
When is Ox Car Care open?
Ox Car Care is closed now. It will open tomorrow at 7:00 a.m.
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