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Ox Car Care
- Retail
- Irvine, CA
About this business
Location details
4 Park Plaza, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
this company is a rip off...I purchased this extended warranty in june paid the first month then fell behind two months and the whole time when i called and spoke to a rep no one said my plan was canceled so i had to put my car in the shop and it needed a transmission so the dealership called and confirmed that the membership was active so a week later i made a payment of 200 dollars which would leave me a 100 dollar balance and not at one time during that conversation did the rep say my plan was in danger of being cancel. T... read more
Business response:
Thank you for your honest opinion *****************
While I am no expert on car repairs, I opted for an extended warranty. It just made sense. Long story short, no sure of the exact date but I purchased this extended warranty in good faith, in April or may 2023, in July my wife ******* decided we should drive to ************** to attend my nephew's baby shower. Since I'm not as young as I was when we'd do this drive in one day we broke it up into two days. We stopped Virginia to spend the night. The next day we jumped back in the car for the last leg of out trip. As I was pul... read more
Business response:
<p>Hello Sir,</p><p>I followed up with our claims department, we contacted you on 8/15/2023 to provide all service history from the date you purchased your Ox policy to present. This is stated as a claims stipulation in your policy hand book on page 9, once you provide us with said maintenance history. We will be able to move forward with your claim.</p>
Big scam....... called this company to get a quote on warranty they talked a good talk regarding their services even offered that they take care of oil changes as well..I told them I would have to cancel my other contract first before I went with them they told me to hold the price they gave me to put a card on file and they wouldn't run it until they heard back from me ..... that was a lie right after I gave the card number they tried to run it for the amount quoted I said "I just told u not to run my card until I speak to ... read more
Business response:
<p>Hello **********,</p><p>Thank you for your response, our legal department will be looking into the matter further.</p>
Only giving 1 star because it is as low as you can go. This company seems to be a scam! I have been going back and forth with their claims department for over a week now without an answer. They sent out an inspector to the dealership after multiple days of waiting, for him to be uninsured to drive the vehicle that he was there to DRIVE. After calling multiple times for updates I continuously get the same claims representative who has been BEYOND unprofessional on the phone. He has been sarcastic and downright rude. He has pe... read more
Business response:
<p>Hello **************,</p><p>Again I want to apologize for what you heard, the words you over heard is not a representation of the brand. It was unfortunate but there was a disgruntled employee who was exiting the building in a very unprofessional way.</p><p>As mentioned in my email to you I will be getting you an update on your refund and I apologize for my Co-Workers actions. Thank you for your honest review.</p><p></p>
This company will take your money for services no rendered and will give you the run around about a refund blaming it on the bank they do business. The gives you the run around as well.
Business response:
<p>Hello ******************,</p><p>I would like to hear more and see if we can fix this for you. What refund issue are you having trouble with, please email ************************************** The complaints team will help further assist you in the matter to see if there is anything we can do further.</p>
I wish I would have researched them more in depth. Extremely poor ability to contact anyone by their automated system. Long wait times while you listen to the recording. Disconnected three times, transferred to the wrong person twice, finally talk to claims to see if the ** part was covered and he did not know if it was covered and asked me of the location of the part. Finally, after three days of the vehicle being in the shop and many calls from the service center and myself for resolution, I was transferred to the claims j... read more
Business response:
<p>Hello ******************,</p><p>We thank you for your review, and are currently in the process of amending the issues you mentioned. We are sorry that we failed you.</p>
Only gave one star would of done none of I could have. Called to cancel my warranty because vehicle was sold. Sent in the proper paperwork and waited for a month for my refund. Called yesterday to find out about where it was and was told the fee was nonrefundable. This was never told to us when purchasing this policy
Business response:
<p>Hello</p><p>your email did not come up on the our system, can you please send your full name and policy number to ************************************** so we can take care of your refund asap. Thank you, and we are sorry that we failed you.</p>
**************** is horrible. You can never get anyone on the phone and they do not call back. They have no problem taking my money on the first of each month. I have numerous messages and no one returns my call
I recently had the unfortunate experience of dealing with *********** warranty, and I must say it was nothing short of a nightmare. From the very beginning, their customer service was abysmal, and their handling of my claim left me utterly frustrated and disappointed.First and foremost, ******* insisted that I provide them with records of every single maintenance procedure performed on my vehicle over the past 12 years. Considering I had only owned the car for three years, this demand was completely unrealistic and downright... read more
Business response:
<p>**************,</p><p>We understand your frustration but as our claims manager mentioned to both you and your attorney, your engine showed failure and you were notified by *********** facility of the failure. You then ignored it, purchased a policy, and made a misrepresentation over a recorded line of your alleged engine being sound.</p><p>Our claims manager found this discrepancy and mentioned the issue, you hold the position that your engine was fixed, however, your own repair facility stated otherwise.</p>
Frequently asked questions about Ox Car Care
How is Ox Car Care rated?
Ox Car Care has a 3.1 star rating with 2,029 reviews.
When is Ox Car Care open?
Ox Car Care is closed now. It will open tomorrow at 7:00 a.m.
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