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Ourisman Chevrolet Buick Gmc of Alexandria
- Auto Repair
- Huntington, VA
About this business
Location details
5900 Richmond Hwy, Huntington, VA, 22303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Continues to send me email advertising to me in Illinois, with different customers names in the headline. Have requested 2x to be removed and they still arrive. Screen shots have been taken, requests to remove submitted and they still arrive. Terrible handling of customer information and poor public relations.
I hate this dealership. I only picked one star because it was the lowest possible option- they don't deserve no stars. I've hated them since the 3rd after my car purchase. I wish I could have this location shut down. The staff is the worst. The only people I do show any sort of respect to is the lady who checks you out in service and Larry or Mike. The rest of them can fall off the face of the earth for all I care. I can't wait to get rid of the car I got from them and you can believe I'll NEVER do business with them again. ... read more
Business response:
Dayy, we’re very sorry to hear that you feel this way. We strive to make all of our customers feel comfortable and welcome in our dealership. We would like to apologize if we made you feel any way other than that. We would like to talk more about this with you to work toward a resolution and to understand your situation better. At your earliest convenience, please contact Si Faiqe at 703-329-1600. We look forward to hearing from you.
I wasnt a customer but i was present at the back to back car purchases of my two friends and the salesman Zabib i think his name is was a pleasure(if i got the name wrong i apologize).
Business response:
Sheree, thanks for your positive comments! It's great to hear that your friends were provided with excellent car buying experiences. Come back to see us again sometime!
Great sales team, but horrid service department...
Business response:
Thomas, we’re disappointed to see this one star rating. We would really like to know more about your situation so that we can work toward a resolution with you. At your earliest convenience, please contact Si Faiqe at 703-329-1600. We look forward to hearing from you.
Love the dealership they always make sure my baby is right and tight so I can run her like the horse she is. My sales guys are the best to mamo and boba.
Business response:
That's awesome, April! Thanks for letting us know that our team is doing such a great job and that you can always count on them when you visit us. We look forward to seeing you in the future!
Business response:
Thanks for the great rating, Doris!
Terrible Customer service they dont care about customers and don't want to earn new customers.
Business response:
Ms. Daza, we are sorry to hear that you feel this way about our team here at Ourisman! You are very important to us and we continuously strive to prove this to each of our guests when they visit. If you’d like to discuss any concerns you have, please take a moment to contact me. I look forward to hearing from you. Si Faiqe, 703-329-1600.
Frequently asked questions about Ourisman Chevrolet Buick Gmc of Alexandria
How is Ourisman Chevrolet Buick Gmc of Alexandria rated?
Ourisman Chevrolet Buick Gmc of Alexandria has a 3.6 star rating with 173 reviews.
When is Ourisman Chevrolet Buick Gmc of Alexandria open?
Ourisman Chevrolet Buick Gmc of Alexandria is open now. It will close at 9:00 p.m.
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