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Based in Carlsbad, Calif., Prescriptions Solutions is one of the pharmacy benefit management (PBM) industry's leading mail order pharmacies. It serves more than 10 million people through our state-of-the-art mail service pharmacies and a national network of more than 64,000 community pharmacies and state-of-the-art mail service mail order pharmacies in Carlsbad and Overland Park. The firm, a UnitedHealth Group company, manages prescription drug benefits of commercial, Medicare, government health plans and those of employers ... read more
2858 Loker Ave E, Carlsbad, CA, 92010, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 8:00 a.m. to 6:00 p.m. | |
Tue | 8:00 a.m. to 6:00 p.m. | |
Wed | 8:00 a.m. to 6:00 p.m. | |
Thu | 8:00 a.m. to 6:00 p.m. | |
Fri | 8:00 a.m. to 6:00 p.m. | |
Sat | Closed | |
Sun | Closed |
I just wasted an hour trying to reinstate a prescription that my son has been taking for two years. I called Optum and the agent said the company requires a new pre-authorization every now and then to save money. ABSURD! Why is a pharmacy benefits manager interrupting my son's care????
Your new reorder system is stupid, wasteful and just plain dumb. The old reorder forms had ALL the meds listed on 1or 2 sheets and now each medecine comes with its own reorder sheet. Why should I have to hold on to a fistful of reorders when 1 or 2 was all that was necessary. This is not a good use of resources. Do you own stock in a paper company?
This company tells you one thing, does another. Said they would credit our credit card for their mistake, it has been 2 weeks, no follow thru. Looks like they are a bunch of theives and a low rent type of company... i would stay away, use some one else.
I have been trying to receive a refund for over 3 weeks now. Medication was returned via USPS return package that was sent to me. According to your phone representative medication still has not been recieved. I have called multiple times and am just told to call back in a couple of days. Does not seem very reassuring and seems as I have been scammed out of $130.
The Pharmacist decided I didn't need one of my prescriptions. So now I have to go two days without my pills. Techs have no skills and reading. And pharmacist is incompetent.
I really don't know why you folks can't get the simplest things straight. I called you specifically to tell you not to fill any order because it's easier to fill with my local pharmacy. I was assured that the order would only be filled if and when I called. Low and behold you still went ahead and filled the order anyways. This isn't the first time I've had issues with you guys. For a while I was having to call you on a monthly basis Just to get you to ship my orders correctly.
Worst experience!!!! In 3 years every order has had an error. :(
Optum Rx has a 1.8 star rating with 71 reviews.
Optum Rx is closed now. It will open tomorrow at 8:00 a.m.
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