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Optum Rx

1.8

About this business

Based in Carlsbad, Calif., Prescriptions Solutions is one of the pharmacy benefit management (PBM) industry's leading mail order pharmacies. It serves more than 10 million people through our state-of-the-art mail service pharmacies and a national network of more than 64,000 community pharmacies and state-of-the-art mail service mail order pharmacies in Carlsbad and Overland Park. The firm, a UnitedHealth Group company, manages prescription drug benefits of commercial, Medicare, government health plans and those of employers ... read more

Location details

2858 Loker Ave E, Carlsbad, CA, 92010, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 6:00 p.m.
Tue8:00 a.m. to 6:00 p.m.
Wed8:00 a.m. to 6:00 p.m.
Thu8:00 a.m. to 6:00 p.m.
Fri8:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
1.871 reviews
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Martha Bebinger's profile image
Martha Bebinger 
7 years ago

I just wasted an hour trying to reinstate a prescription that my son has been taking for two years. I called Optum and the agent said the company requires a new pre-authorization every now and then to save money. ABSURD! Why is a pharmacy benefits manager interrupting my son's care???? 

Diane McKiddie's profile image
Diane McKiddie 
7 years ago

Your new reorder system is stupid, wasteful and just plain dumb. The old reorder forms had ALL the meds listed on 1or 2 sheets and now each medecine comes with its own reorder sheet. Why should I have to hold on to a fistful of reorders when 1 or 2 was all that was necessary. This is not a good use of resources. Do you own stock in a paper company? 

Mike Walker's profile image
Mike Walker 
7 years ago

This company tells you one thing, does another. Said they would credit our credit card for their mistake, it has been 2 weeks, no follow thru. Looks like they are a bunch of theives and a low rent type of company... i would stay away, use some one else. 

Denise Graham's profile image
Denise Graham 
8 years ago
Lisa Ledesma's profile image
Lisa Ledesma 
8 years ago

I have been trying to receive a refund for over 3 weeks now. Medication was returned via USPS return package that was sent to me. According to your phone representative medication still has not been recieved. I have called multiple times and am just told to call back in a couple of days. Does not seem very reassuring and seems as I have been scammed out of $130. 

Mary Ann Haag's profile image
Mary Ann Haag 
8 years ago

The Pharmacist decided I didn't need one of my prescriptions. So now I have to go two days without my pills. Techs have no skills and reading. And pharmacist is incompetent. 

Mike Stowell's profile image
Mike Stowell 
8 years ago

I really don't know why you folks can't get the simplest things straight. I called you specifically to tell you not to fill any order because it's easier to fill with my local pharmacy. I was assured that the order would only be filled if and when I called. Low and behold you still went ahead and filled the order anyways. This isn't the first time I've had issues with you guys. For a while I was having to call you on a monthly basis Just to get you to ship my orders correctly. 

Stephanie Upchurch's profile image
Stephanie Upchurch 
8 years ago
Tyha Murphy's profile image
Tyha Murphy 
8 years ago

Worst experience!!!! In 3 years every order has had an error. :( 

Frequently asked questions about Optum Rx

How is Optum Rx rated?

Optum Rx has a 1.8 star rating with 71 reviews. 

When is Optum Rx open?

Optum Rx is closed now. It will open tomorrow at 8:00 a.m. 

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