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OneMain Financial

3.4

About this business

OneMain Financial provides personal loans with one-on-one, local service at branches nationwide. 

Location details

7932 N Oak Trafficway Ste 209, #209, Kansas City, MO, 64118, United States

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WeekdayScheduleStatus
Mon8:30 a.m. to 5:30 p.m.
Tue8:30 a.m. to 7:00 p.m.
Wed8:30 a.m. to 5:30 p.m.
Thu8:30 a.m. to 5:30 p.m.
Fri8:30 a.m. to 5:30 p.m.
SatClosed
SunClosed
3.41,507 reviews
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Danna O's profile image
Danna O 
5 years ago

Applied on online. Had someone from cooperate call me and went over everything. After all questions said I was approved for X amount of dollars. I was excited. Using this as debt consolidation loan. Make appointment with local branch and sent in info they needed. Get called 2 days later from local branch saying I don't qualify because of income level on disability. I'm not at the bottom of the chain and definitely not the top. I was so livid!!! Found out on this call that the intial call was from cooperate. Seriously don't u... read more

Business response:

Hi Danna, we're sorry to hear that you had that experience and appreciate your feedback. We make loan decisions based on information obtained in the full application. We are happy to send you a statement of specific reasons why your request was denied. Please call this number XXX-XXX-XXXX and have handy the reference number which is printed in the letter sent with the decision. You can obtain a free copy of your credit report from the credit bureau listed in the letter within 60 days of receipt. -AS 

Joy R's profile image
Joy R 
5 years ago

I am frustrated with their service. During a shutdown, I had stopped one payment in Jan 19 and was told it would go to the end of my loan. The next month it was taken out as planned in August this year I get a call from Lisa in the ****,OR office saying I need to do catch up of $25.00 so I say Okay what is this for? She states it is late fees from the time I stopped payment?? Okay, I open a bill today it shows that my payments are now due on a different day, that I have been incurring more late fees, I am confused, how am I ... read more

Business response:

Hi, we are sorry to hear you had that experience. We take this matter seriously and would like to see if we can be of assistance. Please email **********************@onemainfinancial.com with your phone number and availability so that we can call you to discuss your concerns. You may also call us directly at XXX-XXX-XXXX, option ** for assistance with this matter. - CK 

RHONDA M's profile image
RHONDA M 
5 years ago

I would not recommend this company to anyone that I care about. Do not fall for their scheme when you see their name on Credit Sesame or Credit Karma as a lender that you should get a loan for debt consolidation or a personal loan to help your credit score. Checking my credit score and keeping bills paid to increase score. Failed after getting involved with this company. They have the worst practices that I've ever seen from a lending institution. Remember my name because I will never refer anyone or contact you for anything... read more

Business response:

Hi, we are sorry to hear you had that experience. We take this matter seriously and would like to see if we can be of assistance. Please email **********************@onemainfinancial.com with your phone number and availability so that we can call you to discuss your concerns. You may also call us directly at XXX-XXX-XXXX, option ** for assistance with this matter. -CK 

Sandra O's profile image
Sandra O 
5 years ago

Two minutes after applying for a loan on their website www.onemainfinancial.com. I started to get phone calls from a number that end in 2161 (bbb doesn't allow me to leave the full number). I did not answer and I google the number first. It is a scam number and it is not register as an official number for one main financial company. My question is: What type of security this company offers to the people that apply online? It is evident that the information we enter on the website is being stolen and this is a well know matte... read more

Business response:

Hi, thank you for your comments and for bringing this matter to our attention. We would like to discuss these concerns with you. Please email **********************@onemainfinancial.com with your phone number and availability so a member of our customer service team can reach out. You may also call us directly at XXX-XXX-XXXX, option ** for assistance with this matter. -CK 

Amir Hakim I's profile image
Amir Hakim I 
5 years ago

This company has false and predatory advertising soliciting which states they will pre-approve you without a hard inquiry on credit score which is false. Then they will say you're approved contact the local office where you are now told they want your vehicle for collateral...This was not mentioned or required in the pre-approval...I have high credit score and this hard inquiry against my consent is predatory....SCAM ADVERTISING...SCAM COMPANY 

Business response:

Hi, thank you for your comments and for bringing this matter to our attention. We would like to discuss these concerns with you. Please email **********************@onemainfinancial.com with your phone number and availability so a member of our customer service team can reach out. You may also call us directly at XXX-XXX-XXXX, option ** for assistance with this matter. 

Anthony P's profile image
Anthony P 
5 years ago

I got screwed over by this company horribly. Going at at the age of 19 and looking for a loan to get car and I was accepted. Little did I know my interest rate was over 33% and I am still paying on it. I'm so upset and doesn't seem like I can do anything to get out of it. 

Business response:

Hi Anthony, thanks for reaching out to us. Various factors come into play with our interest rates, from your income and credit score to your payment history. Feel free to reach out to your local loan specialist to discuss your interest rate. You can find your branch's contact information here: http://spr.ly/Branches. Thanks, have a great day! - CK 

Christine D's profile image
Christine D 
5 years ago

I thought I was putting a 100.00 on my account and only 3.00 went on principle and the rest went on interest 

Business response:

Hi, thank you for reaching out to us. Please email **********************@onemainfinancial.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, option ** for assistance. 

Lavonne B's profile image
Lavonne B 
5 years ago

I was approved for a loan at the ********* branch, The first thing they did was send by credit card pay off to the wrong company, It took about 6 weeks to resolve this, in the mean time my creditor is wanting payment and turned me into the credit bureau for having a late payment. Then when I refused to give OneMain a payment until this was resolved, they would not adjust my loan payment and are saying that I am now a month behind to them. I also had an illness and was off works, I had bought the disability insurance and appl... read more

Business response:

Hi, thank you for your comments and for bringing this matter to our attention. We would like to discuss these concerns with you. Please email **********************@onemainfinancial.com with your phone number and availability so a member of our customer service team can reach out. You may also call us directly at XXX-XXX-XXXX, option ** for assistance with this matter. -CK 

don w's profile image
don w 
5 years ago

OneMain located at **** ****** ** Suite *** ***** Tx. It is extremely horrible dealing wit this location and it management 

Business response:

Hi, thank you for reaching out to us. Please email **********************@onemainfinancial.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, option ** for assistance. - CK 

Frequently asked questions about OneMain Financial

How is OneMain Financial rated?

OneMain Financial has a 3.4 star rating with 1,507 reviews. 

When is OneMain Financial open?

OneMain Financial is closed now. It will open at 8:30 a.m. 

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