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OneMain Financial

3.4

About this business

OneMain Financial provides personal loans with one-on-one, local service at branches nationwide. 

Location details

7932 N Oak Trafficway Ste 209, #209, Kansas City, MO, 64118, United States

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WeekdayScheduleStatus
Mon8:30 a.m. to 5:30 p.m.
Tue8:30 a.m. to 7:00 p.m.
Wed8:30 a.m. to 5:30 p.m.
Thu8:30 a.m. to 5:30 p.m.
Fri8:30 a.m. to 5:30 p.m.
SatClosed
SunClosed
3.41,507 reviews
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John's profile image
John 
5 years ago

I got a letter from them in the mail stating I qualified for a $1,500 dollar loan. I called them and spoke to Lorane G. She told me I was actually approved for more and I said ok and she put me on hold. She came back and said that I was approved for 11k which would pay off the current loan I have and my balance would be 2,600 dollars. I said sweet!! I'll take it! A few months went by without me looking at my mail due to a family member falling I'll and ended up passing away. Soon after I looked at my statement and it shows m... read more

Business response:

Hi, thank you for your comments and for bringing this matter to our attention. We would like to discuss these concerns with you. Please email **********************@onemainfinancial.com with your phone number and availability so a member of our customer service team can reach out. You may also call us directly at XXX-XXX-XXXX, option ** for assistance with this matter. 

Tammy's profile image
Tammy 
5 years ago

I am an existing customer with these lying, thoughtless bunch of vultures who prey on the fact we have far from perfect credit. I had an emergency come up with my car and I needed to add on to my loan. I applied was approved they called me asked me how much you want it I said 5,000 and he took down my information blah blah blah and calls me tells me I'm not prepared 5000 but I will be a approved for 1400. Perfect I wrote checks because my payment was the next day half hour before because me and tells me that *** pro gamer I ... read more

Business response:

Hi Tammy, thank you for reaching out to us. Please email **********************@onemainfinancial.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, option ** for assistance. - CK 

Jose M's profile image
Jose M 
5 years ago

We applied for a car loan and were approved. Our credit isn't great, so i understand the high interest rate. I am ok with that. What bothers me is we were never told that they front load the majority of your interest. Our loan was for 4825. We have made 4 on time payments of $163 and $750 in additional payments. Well guess what 8 still owe $4350. I have paid a total of $1402 and only $475 has come off the principal. If this is t legal loansharking then I don't know what this is. Shop around use only as a last resort lender. 

Business response:

Hi Jose, thank you for reaching out to us. Please email **********************@onemainfinancial.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, option ** for assistance. - CK 

Chuck M's profile image
Chuck M 
5 years ago

These guys are shady!!!! LOCK YOUR CREDIT if you apply to them. Your information is in jeopardy. Specially if you have good credit! I have good credit. Went through Lending Tree. I liked their rate and moved forward with application. I sent all the paper work in on a Tuesday. Got a text on Wednesday to call them. I called, they said everything looks great and they will call me back today. No call. Got a text on Friday to call them. I called, they said everything looks great and they will call me back today. No call. Got a te... read more

Business response:

Hi, thank you for reaching out to us. Please email **********************@onemainfinancial.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, option ** for assistance. 

Mark R's profile image
Mark R 
5 years ago

Applied for a loan was approved for unsecured loan. When time came to sign original loan was denied and we needed collateral to complete loan plus the loan was for more money with higher interest rate. 

Business response:

Hi, thank you for your comments and for bringing this matter to our attention. We would like to discuss these concerns with you. Please email **********************@onemainfinancial.com with your phone number and availability so a member of our customer service team can reach out. You may also call us directly at XXX-XXX-XXXX, option ** for assistance with this matter. 

Bernice T's profile image
Bernice T 
5 years ago

If I could say zero stars I would!!! Worst loan experience ever!!! I needed a loan to pay off a few bills due to my taxes were being held up. I applied for a loan and got approved for an unsecured loan. I was approved for one under 6,000. About a week in I check their app and my loan total was 12,000. It literally made me sick. I made a few calls trying to figure out what was going on. When I spoke with the CSR all she could say was, we add all the interest to the front/beginning of the loan. In shock and disappointed becaus... read more

Business response:

Hi, thank you for your comments and for bringing this matter to our attention. We would like to discuss these concerns with you. Please email **********************@onemainfinancial.com with your phone number and availability so a member of our customer service team can reach out. You may also call us directly at XXX-XXX-XXXX, option ** for assistance with this matter. 

john h's profile image
john h 
5 years ago

They provide loans for low credit customers. Don't whine about it. If you apply for a loan anywhere, YOU WILL HAVE A HARD INQUIRY...Dang, Google credit and learn your basic facts. If you sign on the dotted line for 17% to 35% interest, don't whine about it after. UMM READ 

Business response:

Hi John, thank you for leaving a comment. - M.S. 

Joe S's profile image
Joe S 
5 years ago

What a HORRIBLE company. I applied for a loan through Credit Karma. The loan was approved for one amount but then they said that while I applied for a unsecured loan, the loan amount stated was only for secured and they woudl give be a lower amount for unsecured. I decided to continue with them anyways despite being concerned that they would approve me for a loan that I did not apply for. Then they tell me I need to come in and meet with them. When I showed up they put me in a small room and said they woudl be right back. Th... read more

Business response:

Hi Joe, we are sorry to hear you had that experience. We take this matter seriously and would like to see if we can be of assistance. Please email executive.customercare@onemainfinancial.com with your phone number and availability so that we can call you to discuss your concerns. You may also call us directly at 888-864-0332, option 4, for assistance with this matter. - M.S. 

Preston K's profile image
Preston K 
5 years ago

Whatever you do do not get a loan from this company!! Even if your situation is desperate trust me you will regret it if you do!! They advertise debt consolidation loans, but their interest rates are absolutely ridiculous!! I could sign up for a new credit card and get a better interest rate than what they offer. And I hope you can read and understand the fine print, because if you try to make extra payments, they rob you blind and apply most of it to interest. 

Business response:

Hi Preston, thanks for reaching out to us. Our interest rates are based on personal credit score, income, debts, ability to provide collateral, and state law. Feel free to reach out to your local loan specialist to discuss your interest rate. You can find your branch's contact information here: http://spr.ly/Branches. - M.S. 

Frequently asked questions about OneMain Financial

How is OneMain Financial rated?

OneMain Financial has a 3.4 star rating with 1,507 reviews. 

When is OneMain Financial open?

OneMain Financial is closed now. It will open at 8:30 a.m. 

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