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OneMain Financial

3.4

About this business

OneMain Financial provides personal loans with one-on-one, local service at branches nationwide. 

Location details

7932 N Oak Trafficway Ste 209, #209, Kansas City, MO, 64118, United States

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WeekdayScheduleStatus
Mon8:30 a.m. to 5:30 p.m.
Tue8:30 a.m. to 7:00 p.m.
Wed8:30 a.m. to 5:30 p.m.
Thu8:30 a.m. to 5:30 p.m.
Fri8:30 a.m. to 5:30 p.m.
SatClosed
SunClosed
3.41,507 reviews
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Kate P's profile image
Kate P 
3 years ago

OneMain financial in *********** tx took out $475 when they should have only taken $195. My bank account went negative $175. When I went to get it resolved they had an "ops sorry" attitude. Because of their negligence my family has suffered immensely. We have been negative in our account for 2 days, now we have to wait the weekend (2 more days. 4 days with no money because of OneMain financial and their inability to pay attention) until they return to work and decided to deal with this situation we will have to figure out ho... read more

Business response:

We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS 

Maria's profile image
Maria 
3 years ago

They were so hepful,kind,understanding. They help you with the loan that you need & if I need any other loan they are glad to help out. Thank you ð???ð???â?º 

Business response:

We love hearing about your experience. Thank you for the feedback, Maria! -AS 

Veronica S's profile image
Veronica S 
3 years ago

Very easy to work with and very attentive and great staff! 

Business response:

We love hearing about your experience. Thank you for the feedback. -AS 

Donna G's profile image
Donna G 
3 years ago

I called onemain financial because I had to move unexpectedly & Juan in the ******* office I spoke to assured me that my 5,000 loan interest rate would be between 23-29%. I was okay with that. He got the "loan ready" told me to pay 208 up front then my payments would be $111.00/mo. I get a email when my first payment is due & my interest rate is 35%. I would of NEVER taken out a loan for that much interest. I am so mad & I will get legal help on this. They are very deceiving. Do not even get a loan through them. 

Business response:

We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS 

Valeria's profile image
Valeria 
3 years ago

The people are friendly and helpful. They were willing to help me in anyway they could. 

Business response:

Thank you for taking the time to share your experience. We appreciate your feedback! It's what helps us do our jobs better. -AS 

Dissatisfied's profile image
Dissatisfied 
3 years ago

Predatory financial group taking advantage of those desperate for help. My credit rating was perfect until I paid off all my debt, then it tanked. When I needed help to pay divorce attorneys, One Main was there alright, at 35%, YES 35%, interest, minimum. And a lien on a motorcycle. When I was forced into Chapter 13 due precisely to One Main and those like them, they refused to repossess the motorcycle. My attorney tells me in no uncertain terms this is their game to try and get you to make a mistake while using the vehicle,... read more

Business response:

We take this matter seriously and would like to see if we can be of assistance. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS 

Gilbert A's profile image
Gilbert A 
3 years ago

I have two loans with ONEMAIN all has been well until I had to take a leave of absence from my job for my wife's major surgery and for serious health conditions for myself(several back procedures), during all this I kept up my payment for both loans, and when I started to see that I may miss a payment, I called ONEMAIN and was told that I purchased insurance, for exactly this type of situation. I was told to submit a claim and get medical, employee and self paperwork turned in. Claim was , approved, then denied and then deni... read more

Business response:

We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS 

Teacher's profile image
Teacher 
3 years ago

I was approved for a loan. I informed the company how I get paid in the summer. I get 3 checks and then won't get another until September. They said that was fine. They had the nerve to call me and leave me a message saying that my paystub was too old. I needed to send one in that was 30 days or less. I explained again my situation. Nope! I had already submitted all the paperwork and had been dealing with this for 3 days. Then they deny me. They said the situation was fine. Now it isn't. I really needed that money. 

Business response:

We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS 

Patricia L's profile image
Patricia L 
3 years ago

The loan it self was great but the computer did not work very well. They finally got it to work but what should have taken half an hour took more. The ladies where very good with me. 

Business response:

We love hearing about your experience. Thank you for the feedback. -AS 

Frequently asked questions about OneMain Financial

How is OneMain Financial rated?

OneMain Financial has a 3.4 star rating with 1,507 reviews. 

When is OneMain Financial open?

OneMain Financial is closed now. It will open tomorrow at 8:30 a.m. 

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