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OneMain Financial

3.4

About this business

OneMain Financial provides personal loans with one-on-one, local service at branches nationwide. 

Location details

7932 N Oak Trafficway Ste 209, #209, Kansas City, MO, 64118, United States

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WeekdayScheduleStatus
Mon8:30 a.m. to 5:30 p.m.
Tue8:30 a.m. to 7:00 p.m.
Wed8:30 a.m. to 5:30 p.m.
Thu8:30 a.m. to 5:30 p.m.
Fri8:30 a.m. to 5:30 p.m.
SatClosed
SunClosed
3.41,507 reviews
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Zarakkhan A's profile image
Zarakkhan A 
3 years ago

Very good and hospitable they made me feel very comfortable. 

Business response:

Thank you for your feedback! We appreciate your support, Zarakkhan. -AS 

Kathy HE's profile image
Kathy HE 
3 years ago

Friendly and efficient. She was well versed and knowledgeable of business 

Business response:

We love hearing about your experience. Thank you for the feedback. -AS 

Lisa P's profile image
Lisa P 
3 years ago

I've been dealing with OneMain for many years and they never disappoint they're always there when you need them and they make the lending process very easy. 

Business response:

We love hearing about your experience. Thank you for the feedback, Lisa. -AS 

Melissa L's profile image
Melissa L 
3 years ago

I've never experienced such idiocracy as I did with this company. Applied for a loan, submitted paystubs and requested documentation and was told the loan was approved and we would close by end of day. Then suddenly I was told the underwriter had a question on my paystub. The formatting looked weird because one of the deduction line items fed into a second line. No big deal right? I provided 4 months of paystubs AND bank statements to prove everything added up and checked out. Then they wanted a copy of my social security ca... read more

Business response:

We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS 

AJ's profile image
3 years ago

I didn't don't see an option for 0 stars. Mind you, this complaint has nothing to do with my application being denied, it is about the customer service and administration. I applied Aug 20th, my app was submitted with screenshots clearly showing my social security number and it was approved. Days go by, never heard anything, sent several emails. Finally I called and spoke with someone who said my representative was out to lunch and he verified my application, asking questions that directly correlated with my credit history (... read more

Business response:

Hi Annika, We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS 

Ricky C's profile image
Ricky C 
3 years ago

My experiences was very pleasant. The Agent's was very professional and polite. My credit report show 2 point down on my transunion report, I not worry about at this time. I read the different negative responses by others, But I'm not worry. I believe that we will have a complete smooth and professional transactions during the duration of my loan contract. I thank One Main Financial for your services in my time of needs. 

Business response:

Thank you for your feedback! We appreciate your support. -AS 

Angel M's profile image
Angel M 
3 years ago

This company has shady marketing practices. I'm bombarded with pre-approval notifications. Then I applied for the loan. This was a hard pull on my credit report and I was approved. I was then told to call and confirm my personal information. The information is the same online and of course I called in to verify. Then I'm told that they can't approve the application even though the application was approved. This company has issues and I'm so glad I reached out to ******** I was pre-approved then approved for the loan. The fac... read more

Business response:

Hi Angel, We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS 

Lynn W's profile image
Lynn W 
3 years ago

Been with this business 4 awhile. Never missed a payment, took 3 deferrments, over4 years and ran into financial troubles. Only income social security. Will not work with me. Have an unsecured personal loan, and really want to pay it off. Missed aug payment, moved on aug 13, told them I could start payments back in nov. Evidently these people don't want their money, wouldn't agree. So as far as I'm concerned they will not get the money, as they can't touch my social security. I don't even have to show up in court, my bank wo... read more

Business response:

We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS 

Jeff S's profile image
Jeff S 
3 years ago

Very professional and friendly staff. I would refer them to anyone that needs a honest lender 

Business response:

Thank you for your feedback, Jeff! We appreciate your support. -AS 

Frequently asked questions about OneMain Financial

How is OneMain Financial rated?

OneMain Financial has a 3.4 star rating with 1,507 reviews. 

When is OneMain Financial open?

OneMain Financial is closed now. It will open tomorrow at 8:30 a.m. 

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