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OneAZ Credit Union
- Finance
- Tucson, AZ
About this business
OneAZ Credit Union is proud to serve the Tucson community and all of Arizona. We’re a local full-service financial institution, which means your money stays in Arizona and we invest profits back into our members and the community. Hop into a new set of wheels with a low-rate auto loan, finance your dream home, or invest in your future with our full suite of financial options. Branch services include account opening, loans, wealth management, an ATM, a Coinstar machine and more. Join more than 160,000 members across the... read more
Location details
6456 N Oracle Rd, Tucson, AZ, 85704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am fairly new to AZ One. I made an accidental error while paying a bill and Candice Ilves, my customer service representative, helped me get everything straightened out. Her kindness is reflective of everything I have experienced so far with this fantastic credit union.
Business response:
Thank you for sharing your experience with us Shannon. Welcome to OneAZ, we're happy to have you with us! We're pleased to hear our Member Care Center provided you with kind and knowledgeable service. We look forward to working with you.
Please favorably recognize Cameron Bloniarz for exemplary customer service on 1/8/21. He was professional, personable, knowledgeable in answering my questions. Additionally he was very patient in helping me set up an online acct. Since 1993, I’ve been a member. Cameron was an amazing OneAz representative with my contact today.
Business response:
Thank you for sharing your experience with us *****. We're pleased to hear our Member Care Center provided you with exemplary service. We will pass along your appreciation. Thank you for your long-term membership with OneAZ!
I recently got a mortgage through OneAZ Credit Union and the whole experience has been a disaster. From start to finish and even now it's messed up. Every document had to be submitted a minimum of three times. Every time I submitted a form they said it was fine, then when asked what the hold up was, I was told the same form had to be submitted because they didn't have it. The loan officer would not return email, phone call or text message and would go MIA for days. My closing date was changed at least three times because the... read more
Business response:
Thank you for sharing your experience with us Shelley. OneAZ strives to deliver knowledgeable and professional service to our members. We apologize for the poor service provided by our team. We will take this back to our associates and discuss how we could have provided better care and communication.
Michelle Watson from OneAZ Credit Union was very helpful today when I called with concerns about charges on my checking account. She was quick, efficient, professional and friendly. OneAZ is very lucky to have her working for them!
Business response:
Thank you for sharing your experience with us Jaynie. We're pleased to hear you received helpful, efficient, professional and friendly service from our Member Care Center. Thank you for your membership with OneAZ!
I contacted OneAZ Credit Union today regarding questions about my checking and savings accounts and for assistance setting up my OneAZ app access. I spoke to Joe D. He was outstanding! Joe addressed my questions with professionalism that I thought no longer existed in banking. He also patiently guided me through the steps to set up my app access. His professionalism and interpersonal skills justified my reasons for switching from a large Wall Street bank. Thank you Joe and OneAZ!
Business response:
Thank you for sharing your experience with us Prentice. We're pleased to hear you received outstanding and knowledgeable service from our Member Care Center. Thank you for your membership with OneAZ!
I spoke with Candice IIves in Member Services today and she helped me resolve an issue of the utmost importance with professionalism and compassion. Thank you for your Excellent customer service and patience. Frances M.
Business response:
Thank you for sharing your experience with us Frances. We're pleased to hear that our Member Care team provided you with professional and compassionate service. Thank you for your membership with OneAZ, we look forward to serving you again!
From the onset of our conversation, Brian was helpful, courteous, and VERY patient. He stayed with me, (and it took some time to resolve my system problem) until the problem was fixed. I am absolutely satisfied with the customer service that he provided me. In these times, people are heightened with anxiety and tense with impatience...Brian was none of these. I have to say, that I have never had a bad, uncomfortable, or unfriendly experience in dealing with One AZ, which is why I bank with them. The experiences are always ex... read more
Business response:
Thank you for sharing your experience with us Margot. We're extremely pleased to hear that our Member Care team was helpful, courteous, and patient while working through the challenge you were experiencing. Thank you for your membership with OneAZ!
I spoke with Michelle recently this past week and she was very helpful in resolving a problem I had. I appreciate her excellent help and superb customer service demeanor. She was very professional and kind. Thank you, Michelle!
Business response:
Thank you for sharing your experience with us *******. We're pleased to hear that our Member Care team was helpful and provided superb service. Thank you for your membership with OneAZ!
We spoke to Melissa today. We took up a whole bunch of time with her because we are age challenged! She was extremely patient and upbeat at every screw up we did! Thank you again Melissa for your service! ****and ****
Business response:
Thank you for sharing your experience with us Kent. We're pleased to hear that our Member Care team was patient and provided caring service. Thank you for your membership with OneAZ!
Frequently asked questions about OneAZ Credit Union
How is OneAZ Credit Union rated?
OneAZ Credit Union has a 4.8 star rating with 642 reviews.
When is OneAZ Credit Union open?
OneAZ Credit Union is open now. It will close at 6:00 p.m.
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