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OneAZ Credit Union
- Finance
- Tucson, AZ
About this business
OneAZ Credit Union is proud to serve the Tucson community and all of Arizona. We’re a local full-service financial institution, which means your money stays in Arizona and we invest profits back into our members and the community. Hop into a new set of wheels with a low-rate auto loan, finance your dream home, or invest in your future with our full suite of financial options. Branch services include account opening, loans, wealth management, an ATM, a Coinstar machine and more. Join more than 160,000 members across the... read more
Location details
6456 N Oracle Rd, Tucson, AZ, 85704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I’m honestly disappointed and upset with the customer service of an agent named Shaun/Shawn who works in the auto loan department. I was recently in a very bad car accident in Mexico back in February. I have an auto loan with one az for that vehicle which was totaled and burned to a crisp. My insurance did not cover the accident so I am stuck paying the car note, which I am okay doing. However, I canceled my insurance two months after the accident because it was no longer drive-able. I was receiving notices that I will be ch... read more
Business response:
Thank you for sharing your experience with us Carlos. We will review the call placed with our team and use this as a training opportunity. OneAZ is known for providing knowledgeable and kind service. We apologize that this service was not provided on this call.
We've been members for probably 13-14 years. They aren't perfect, but we always have a good experience. Sometimes the website is frustrating, but that is partly due to the fact that I am not tech savvy! I was having an issue with the website and Michele Watson was the "lucky winner" of my phone call. She was patient and kind as she helped me with my issue. And she made the call pleasant and friendly along the way. That is good customer service. Thank you Michele!!
Business response:
Thank you for sharing your experience with us Barb. We enjoy hearing from our long-time members. We're pleased to hear you received patient, kind, and helpful service from our Member Care Center. They are certainly the best group to assist with technology related questions! OneAZ is launching Next Level banking on June 9th due to feedback like this from our members. This should make OneAZ technology easier to navigate and our team will be here to help when you need us! Thank you for your membership with OneAZ!
I called the customer service number to ask about wire transfers. I was told that i could set up a zoom appointment if i had a computer. I set up the appointment. Received the appointment in an email. Accepted the 10 a.m. appointment. The calendar invite popped up at 9 a.m. i kept trying to join the meeting and decided to wait until 10 to try again. The meeting worked without problems. However, i was asked if i had the ability to print and scan a document. I was not told i needed that ability when i made the appointment. I w... read more
Business response:
Thank you for sharing your experience with us Amy. These details will help us quickly identify root cause(s) for these inefficiencies. Our Member Care Center can also assist with wires under a certain amount. This should be a quick and easy process when appropriate documentation is available. We apologize for your experience and will work with our team to provide additional training on wires. Our goal is to provide you with a seamless experience from phone to branch to Zoom. Thank you again and thank you for your membershi... read more
I have been taking care of a lot of financial matters lately. As a result I've needed to call my credit union OneAZ many times in the month of May. On Tuesday I spoke with Tierra, she is very professional and helpful. She answered and clarified all my questions. She does a very good job of making sure I understood what was happening. Tierra has a big smile in her voice, we all need that kind of TLC right about now. I have always received courteous and respectful customer service whether I'm calling in or when I go into my lo... read more
Business response:
We love hearing these stories. Thank you for sharing your experience with us Leslie. Our team is known for providing knowledgeable and kind service which we know goes a long way in particularly difficult times. Thank you again and thank you for your membership with OneAZ!
Fast, friendly and caring service. Cameron was awesome and knowledgeable. Thank you
Business response:
We're pleased to hear you are receiving efficient, friendly, and knowledgeable service from our team. Thank you for your feedback and thank you for your membership with OneAZ!
Been a lifelong resident of AZ. You wont find a group of nicer people and professional. Michelle W and the online call center staff are first rate. Branches are well maintained, lobby greeters nearby to help direct you to the nearest available associate always speeds things along. Keep smiling OneAz. No one else comes close. kjh
Business response:
Thank you for sharing your experience with us Kenneth. We love hearing from our lifelong Arizona residents! We're pleased to hear you are receiving kind and professional service from our team. Thank you for your membership with OneAZ!
I have been a member with One AZ Credit Union for 21 years, and nothing can compare to their customer service. I had to speak with their Main Office today and spoke to Josephine. I can only tell you that she was the most Patient and Helpful person ever. She took the time to help me and I am not very computer oriented, so it took someone who could be understanding. I Hope that Josephine becomes a Manager of this Bank, because she really understands what Customer Service is. She is a Asset to this Bank.
Business response:
Thank you for sharing your experience with us Billie. We enjoy hearing stories like these from our long-time members! We're pleased to hear you received patient and helpful service from our Member Care Center. Thank you for your membership with OneAZ.
Claudia painter was very helpful in the account misunderstanding and set up, she was able to clear up the problem very quickly
Business response:
Thank you for sharing your experience with us David. We're pleased to hear you received helpful and efficient service and resolution from our Member Care Center. Thank you for your membership with OneAZ!
Michelle was very patient and helpful. She worked step by step with me so I could understand why it looked like there was an amount that was due that didn't add up for me.
Business response:
Thank you for sharing your experience with us Debby. We're pleased to hear Michelle provided you with knowledgeable and helpful service. Thank you for your membership with OneAZ!
Frequently asked questions about OneAZ Credit Union
How is OneAZ Credit Union rated?
OneAZ Credit Union has a 4.8 star rating with 635 reviews.
When is OneAZ Credit Union open?
OneAZ Credit Union is closed now. It will open at 9:00 a.m.
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