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OneAZ Credit Union

4.8

About this business

OneAZ Credit Union is proud to serve the Tucson community and all of Arizona. We’re a local full-service financial institution, which means your money stays in Arizona and we invest profits back into our members and the community. Hop into a new set of wheels with a low-rate auto loan, finance your dream home, or invest in your future with our full suite of financial options. Branch services include account opening, loans, wealth management, an ATM, a Coinstar machine and more. Join more than 160,000 members across the... read more

Location details

6456 N Oracle Rd, Tucson, AZ, 85704, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.8635 reviews
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Joan's profile image
Joan 
4 years ago

******* was a great help in navigating the nuances of the new ************** System.I was very frustrated when I was unable to login into my account and left a frustrated voice message for the local branch and was surprised when they called me back right away and gave me a main number to call. I did find it cumbersome to navigate on their main number to get to speak to a live person and although I was on hold for over 20 minutes (likely due to the rollout of course) - once I got to speak to ******* she was very professional ... read more

Business response:

Thank you for sharing your experience with us Joan. We're pleased to hear our team got you logged in and ready to go! Thank you for your membership with OneAZ. 

Don H's profile image
Don H 
4 years ago

******** was more than helpful, in resolving issues that I had with my account. Very professional, courteous, and friendly. 

Business response:

Thank you for sharing your experience with us Don. We're pleased to hear you received helpful, professional and courteous service from our team. Thank you for your membership with OneAZ! 

Belinda's profile image
Belinda 
4 years ago

Excellent customer service, very happy to be a member of ****** Credit Union. Thanks! 

Business response:

Thank you for sharing your experience with us Belinda. We're pleased to hear you are receiving excellent service from our team. Thank you for your membership with OneAZ! 

Lisha D's profile image
Lisha D 
4 years ago

I am so thankful for the patience ******* *. had for walking me through the new mobile app! I called first thing in the morning, very frustrated I might add! she was very knowledgeable, explained everything well *** was very nice and personable throughout our conversation. Great customer service! Thank you ******* *. 

Business response:

Thank you for sharing your experience with us Lisha. We're pleased to hear you received patient, knowledgeable and personable service from our Member Care Center. Thank you for your membership with OneAZ! 

Nolan L's profile image
Nolan L 
4 years ago

I had trouble with registration for the new banking online program - the screen prompts wouldn't take. I was connected to *****, a customer programs specialist, who worked patiently with me to fix some difficult programming snags - until he finally had to get with the main programmers, promising a follow up call the next day. I couldn't get with him on the follow up call, but I got to Catalina, another customer programs specialist who continued and worked tediously to getting me signed in. Great, careful and patient service ... read more

Business response:

Thank you for sharing your experience with us Nolan. We're pleased to hear you received patient and consistent service from our Member Care Center. It's a great feeling for our team to be able to provide resolution to our members. Thank you for your membership with OneAZ! 

Shea S's profile image
Shea S 
4 years ago

******* Graevy..Thank you so much for helping me track my new **********...and how to upload the new ** Credit One app...***** SERVICE 

Business response:

Thank you for sharing your experience with us Shea. We're pleased to hear you received helpful and knowledgeable service from our Member Care Center. Thank you for your membership with OneAZ! 

Warren M's profile image
Warren M 
4 years ago

My wife and I have been members of ****** Credit Union since the late 1970's and have found them "light years" ahead of any of the commercial banks that we have dealt with in our 50 years living here in Arizona. The recent changes in the on-line banking apps were a bit of a challenge for this "graybeard" but a call for help was answered by ******* ****** who lead me through the new log-on and registration procedures. With the gracious help of *******, i was able to get both our personal and business accounts squared-away in ... read more

Business response:

Thank you for sharing your experience with us Warren. We really enjoy hearing from our long-time members. We appreciate your patience as we transition to Next Level Banking. We're pleased to hear our team provided you with gracious and helpful service. Thank you for your membership with OneAZ! 

John A's profile image
John A 
4 years ago

I was totally satisfied and mostly impressed by ******* ***** interest and patience with helping me ensure 4 different accounts were set up properly for the June 9 changes. She took all the time needed, which actually went past her normal shift to ensure that everything was done and I was happy with the results. This is far above the norm, much different than most contacts I have made and I surely appreciate her. 

Business response:

Thank you for sharing you story with us John. We're pleased to hear our team provided you with patient and knowledgeable service. OneAZ is looking forward to Next Level Banking and we're here to get each of our members through the transition. Thank you for your membership with OneAZ! 

Duane L's profile image
Duane L 
4 years ago

This review refers to Wendy at the Tempe office. I've encountered her several times and I'll try to be objective, accurate and of course, reserved. She is Faster than a speeding bullet, more powerful than a locomotive, able to leap tall buildings in a single bound. She is thoughtful, courteous, kind (probably brave, clean and reverent too). She is knowledgeable, very competent and quite friendly. She is what makes me and others stay at OneAZ. Other than that, she is probably just another employee. Duane 

Business response:

Thank you for sharing this story with us Duane. This made us smile. We're pleased to hear you are receiving knowledgeable, efficient, and courteous service from our team. Thank you for your membership with OneAZ! 

Frequently asked questions about OneAZ Credit Union

How is OneAZ Credit Union rated?

OneAZ Credit Union has a 4.8 star rating with 635 reviews. 

When is OneAZ Credit Union open?

OneAZ Credit Union is closed now. It will open at 9:00 a.m. 

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