Oceana Resorts

Rita, we are sorry to hear about your disappointment with one of our resorts. Would you please message this page and let us know which property you are commenting on so that we may investigate?

Nicole, we would like to thank you for the wonderful review you provided here. Our marketing team is currently working on a project that will include various testimonials from our guests. We are hoping you will be willing to provide us with a testimonial based on your review. If you would like to participate, please email us at marketing@oceanaresorts.com so that someone from our team can reach out to you. Thank you for your participation.

Gerri, we are sorry to hear you had such a disappointing experience at Bay Watch Resort. Regarding the pools and cleanliness, we treat and clean them in the morning and at night. Unfortunately, during the busy part of the day, it can be difficult to get in and clean them due to the number of people enjoying them. However, we have taken your concerns regarding unsupervised children and enforcement of the pool rules to heart and management and the pool staff will begin immediately improving the manner in which the pool deck is handled. Additionally, there is no excuse for the valet issues you experienced and our management is also reviewing these procedures and staff. Also, we have shared your concerns about the WiFi with our IT department as well as the company that provides the WiFi and are working to improve functionality.

Laura - can you please share with us which of our resorts you visited? If you could provide more details, we will work on a resolution. Thank you.