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Norris Mechanical, LLC
- Heating & Air Conditioning/HVAC
- Powells Point, NC
About this business
HVAC technology leader since 1984, Norris Mechanical offers the widest range of heating & air cooling services & products. We have a dedicated team of the most experienced, qualified technicians to serve the largest number of residential, commercial plus institutional customers throughout the Outer Banks, Elizabeth City and Northeastern North Carolina. We serve a six county territory and our full service fleet is ready for any task, from new installations to routine maintenance or even unsurpassed 24-hour emergency service.
Location details
100 Freedom Ave, Powells Point, NC, 27966, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Excellent company to work with. They stand behind their work and are easy to work with
Business response:
Thanks for the review, Russell! We're so glad to hear you're happy with our service.
Estimate: Quick response. Forthright and knowledgeable. Answered all questions, and everything stated turned out to be correct. Contract and ordering: Contract proposal was provided quickly and worded exactly as expected. Email acceptance worked well. Equipment had to be ordered; unable to predict and confirm expected arrival making installation scheduling indefinite. Daily phone call inquiries were difficult to complete. Installation: Great two man team. Couldn't have been performed better.
Business response:
Thanks for the review, Marvin! We are glad to hear you were happy with our service. Unfortunately, the delivery time from our vendors is out of our control, especially with the current postal service delays, but we appreciate the feedback and will work with our vendors to try to improve this in the future.
Norris Mechanical routinely demonstrates high standards of professional conduct. The technicians arrive when scheduled and if there is a delay i have been made aware of the issue. As a consumer it is always beneficial to educate yourself on any purchase of this magnitude, and for myself Norris Machanical has been honest and easy to deal with when an issue arises. I would highly recomend Norris Mechanical to anyone for quality and professional HVAC work.
Business response:
Thanks for the recommendation, William! We are a family-owned and operated business and have been serving the community for over 35 years, so we are thrilled you noticed our deep industry knowledge and dedication to excellent customer service.
Norris Mechanical is a great company to do business with. They completed a bi-annual maintenance today and discovered why my electrical bill was running higher..., and then fixed the problem as part of the maintenance performed. Their associates are friendly and knowledgeable as are the service providers in their administrative office. Highly recommended local business if you require a new system or maintenance of existing unit.
Business response:
Thanks for the great recommendation, Russell! We are so glad to hear you are happy with our service, and we appreciate your business!
If you want best, call Norriss Mechanical. From office staff to field personnel and Hersey the estimated, they are flawless. Excellent company.highly recommend them.
Business response:
Thanks for the wonderful recommendation, Gary! We're so glad to hear you're happy with our service.
As usual a thorough job performing 6mo maintenance visit. Trevor came right on time and worked efficiently. Completely satisfied.
Price gouging. Called them and they came and diagnosed a motor fault. Ordered the motor ****** and low and behold when they put the motor in it was bad also. Second motor shows up and system worked for 4 hours. Called them back and they sent the same tech out and magically found a high pressure switch that was bad. Charged me another new service fee of ***** Called the office and talked to ********* and she agreed I should not have been charged for a new service fee. Fast forward a month and she forgot she said that and sai... read more
Business response:
Hi Jason, we cannot control what manufacturers charge for their parts, shipping and handling, returns, etc. We always recommend you purchase an extended warranty upon installation from your installing dealer, as these warranties serve everyone well without disputes whenever issues arise. In this case, an extended warranty would have covered all parts and labor costs. A problem can be difficult to diagnose for the best of technicians if the problem tends to be erratic. Such erratic issues are related to the equipment itself a... read more
Norris Mechanical provides excellent service and follow up checks. We bought our units from Norris a couple of years back and have had flawless functionality in all areas. Their team is dedicated and professional and we highly recommend them to all in the area they serve. We look forward to doing business with Norris Mechanical in the future.
Business response:
Hi Russ and Jan, thanks for this fantastic recommendation! We are so glad to hear you have been happy with our service over the years and appreciate you choosing us for your HVAC needs!
Technician was absolutely phenomenal fella. Part took a little time to arrive but, this was due to no fault of Norris Mechanical. When it did arrive technician was at my house very next morning to install it. This company goes above and beyond to satisfy their clients in my opinion. If you want professional, honest, fast service this company is the one you use.
Business response:
Thanks for the detailed review, Brad! Customer satisfaction is very important to us and we are so glad you are happy with our service. Thanks for choosing us for your HVAC needs!
Frequently asked questions about Norris Mechanical, LLC
How is Norris Mechanical, LLC rated?
Norris Mechanical, LLC has a 4.9 star rating with 379 reviews.
When is Norris Mechanical, LLC open?
Norris Mechanical, LLC is closed now. It will open at 8:00 a.m.
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