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Normandin Chrysler Dodge Jeep Ram FIAT

3.4

About this business

Our sales department is available by appointment only during the shelter in place. Schedule your sales appointment today! 

Location details

900 Capitol Expressway Auto Mall, San Jose, CA, 95136, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.486 reviews
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Rebecca Martinez's profile image
Rebecca Martinez 
8 years ago

They have had my car now for a month and a half only waiting on one part and today I was informed that the part was cancelled I am so upset with this company and their service department I want my car back 

Jimenez Lemus's profile image
Jimenez Lemus 
8 years ago

Baught 2010 cobalt ss since first few weeks leaks water on driver side every time it rains 

Jeni Brunton Lostrie's profile image
Jeni Brunton Lostrie 
8 years ago

Service department sucks. First time I made an appointment because my transmission was jerking. Got there and they didnt have me scheduled. Sat there for 4 hours. Said they could not duplicate the problem (yeah right). So they did an update and said it was normal to jerk a little when its trying to find a gear. Still having the issue. Dropped my car off a week ago in the late night drop box for a leak in my tranny oil cooler that was replaced by jeep in Chico. Got a call the next morning and they had no idea what to do even ... read more

Martha Flores's profile image
Martha Flores 
recommend  Recommended
8 years ago
Christian Stump's profile image
Christian Stump 
8 years ago
Michelle Rodriguez Lofting's profile image
Michelle Rodriguez Lofting 
8 years ago

My son was involved in an accident, we took his car to Normandin Chrysler's body shop for the repairs. They were very helpful and put our mind at ease about the whole process. We spoke to George as well as Miguel and even the Service Manager David and they kept us up to date with the whole process. When they found supplemental damage we never had to stress as they dealt directly with the insurance company themselves. My son was very nervous as this is his first car he bought for himself but when he picked up his car after th... read more

Harrison Simon's profile image
Harrison Simon 
8 years ago

Waiting room looks nice. Coffee was provided but no creamer so your only option is black coffee. Bad locations of wall outlets if you want to plug anything in. Unintelligent help and can't think outside the box to help a customer. Unprofessionally dressed cashier having full conversation with co-worker while helping customers. Pink hair? Really? Customer service isn't just the typical things. The women that helped me both said the stupid line "I don't know how to do that." Must be nice going through life saying stupid like t... read more

Hugh Weinrich's profile image
Hugh Weinrich 
recommend  Recommended
8 years ago

Put my Grand Caravan(68K mi) in for dripping radiator fluid. Within an hour they called with the diagnosis: cracked radiator. Got the van back the next day; they needed to order the part. 

Wade Simmons's profile image
Wade Simmons 
8 years ago

My Jeep is about two and a half years old and we brought it in for an inspection and recall fix. When it came out, it had problems that it didn't have before bringing the car to them. Now, it is back in for service again, and our service advisor does not call back. Between my wife and I, we have called Dan Renalli about seven times with no response. I don't know what is wrong with him, or if it's the entire service department, but they do not answer their phones, nor call people back. Worst service experience I have ever had... read more

Frequently asked questions about Normandin Chrysler Dodge Jeep Ram FIAT

How is Normandin Chrysler Dodge Jeep Ram FIAT rated?

Normandin Chrysler Dodge Jeep Ram FIAT has a 3.4 star rating with 86 reviews. 

When is Normandin Chrysler Dodge Jeep Ram FIAT open?

Normandin Chrysler Dodge Jeep Ram FIAT is closed now. It will open on Monday at 9:00 a.m. 

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