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Norm Reeves Ford Superstore
- Car Dealers
- Cerritos, KY
About this business
Location details
18900 Studebaker Rd, Cerritos, KY, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
Business response:
Thanks for the 5 stars, Lindsey!
If you like shitty customer service. This is your spot.
They stopped washing your vehicle during service appointments stating a water saving requirement with the city. Not true wash facility must recycle water and they still wash new cars. It's a labor savings and not delivering service!
Great service. Salesman walked me over too the parts counter, upon arrival Fast service.
Business response:
Thanks for the 4 stars, Sherida!
Great Service! Tony in Service made sure things were completed, and kept me advised.
Business response:
Thanks for the great review, Jim! We hope to see you again next time!
So far an estimate of $500 for other services and still waiting on estimate for the a/c repair, however, they have no desire to pay for this rental car. I've been with them since 2001. My appt was Tues @ 8 am. Bad customer service and bad press on their part to a loyal customer. Time to move on
Business response:
Hello, we're terribly sorry to hear you're having a poor experience with our service team. We always try to do right by our customers and aim to offer great customer service. We'd like to hear more about your situation so we can help resolve it and hopefully earn your trust back in our dealership. At your earliest convenience, please give our customer care manager, Susie, a call at 562-405-3567.
Frequently asked questions about Norm Reeves Ford Superstore
How is Norm Reeves Ford Superstore rated?
Norm Reeves Ford Superstore has a 4.5 star rating with 4,223 reviews.
When is Norm Reeves Ford Superstore open?
Norm Reeves Ford Superstore is open now. It will close at 9:00 p.m.
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