This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Norm Reeves Ford Superstore
- Car Dealers
- Cerritos, KY
About this business
Here at Norm Reeves Ford Superstore in Los Angeles County, we aim to provide excellent service to the Orange County and Los Angeles areas. We have one purpose, and that is to guarantee our customers satisfaction with our great Ford cars, trucks, and SUVs.
Location details
18900 Studebaker Rd, Cerritos, KY, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
Business response:
We're sorry to see your experience was only worth 1 star, Tanya. What could we have done differently to have made your experience with us better?
We had a long wait but our Ford Taurus needed service🙄
Business response:
Hello Reina, we're sorry to hear you had a long wait with our service department. We would like to discuss this with you further, please give our customer care manager, Susie, a call at 562-405-3567.
Janice is so great! She helped me get my dream car!!!! Everyone was so nice and helpful!!!! Kevin the finance guy was super funny and really kind. I appreciate everyones help! I was a first time buyer and had like 1000 questions and no one got annoyed by that! And thanks for putting up with my mom taking like a million photos #proudmama lol im referring everyone to norm reeves annnnnd to janice!
Business response:
Thanks so much for leaving us this awesome review, Ashley! We're thrilled to hear Janice could help you get into your dream car and hope you're loving it!
DO NOT GO HERE TO GET YOUR CAR SERVICED!! If I could, I would give them -5 stars. Last month I dropped my car off to get an oil change on a Saturday morning. When I get back to pick my car up, I get right in my car once it's pulled up & go straight home, which is 5 minutes away from the dealership. As I'm pulling in my garage, my boyfriend is walking up to my car & notices a big scratch on the back on my car on the passenger side that wasn't on my car prior to dropping it of...Continue Reading
Business response:
Hello Alexis, we are very sorry to hear about your incident with our dealership. We strive to make our customers happy and deeply regret that we failed in doing that with you. We are looking into this matter and thank you for bringing it to our attention.
I had an appointment at 9 am to check a sensor. I told them I would wait. At 1:30 I had to trow a fit to get them to check on my car! They came back with it only needed to be reset, but the reason I waited so long was they only had 1 mechanic and several cars ahead of me. Why was I not told that in the first place? Why make an appointment if it doesn't make a difference? It actually took 1/2 an hour when they finally got to it. Come to find out the invoice was marked to be completed by 5 not customer waiting. Will not be bac... read more
Business response:
Hello Gina, we're very sorry to hear you had such a long wait at our service department. We'd like to work with you to make this right, please give our customer care manager, Susie, a call at 562-405-3567.
If I could I would give No stars. I purchased a 2016 Ford Explorer platinum. Needed to a replacement for a part under warranty and dropped car off with no service over 2 days. Paid a $600 roof rack going on day 3 not installed yet. No follow up. No service. NO one cares. Asked for manager to call me back and it never happened. My wife wants to buy a ford.. won't be doing it here. Here is bottom line... it's not just it's bad service... literally no one cares over there. Fill out customer service form.. crickets... they don't... read more
Business response:
Hello John, we're terribly sorry to hear you had such a negative experience at our dealership. We'd like to discuss this matter with you further, please give our customer care manager, Susie, a call at 562-405-3567.
Don't do it!!! Haven't even had my used "certified" Ford Escape for 3 months and it overheated due to a crack where the antifreeze goes. Thank goodness I pulled over to cool my engine. I had to pay out of pocket for it, no discount! And they kept my car for 3 day, when I clearly told them what the problem was. Think twice before getting a Ford!! Screw family loyalty! Never again!
Business response:
Hello Liza, we're terribly sorry to hear you had a negative experience at our dealership, we'd like to discuss this matter with you further. Please give our customer care manager, Susie, a call at 562-405-3567.
Frequently asked questions about Norm Reeves Ford Superstore
How is Norm Reeves Ford Superstore rated?
Norm Reeves Ford Superstore has a 4.5 star rating with 4,040 reviews.
When is Norm Reeves Ford Superstore open?
Norm Reeves Ford Superstore is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com