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Neal Harris Service Experts provides heating, air conditioning, air quality, and plumbing installation, service, and maintenance to the Kansas City area.
9040 Cody St, Overland Park, KS, 66214, United States
Get directionsMichelle is very qualified and spent extra thoughtful time with me on a warranty call involving the 1965 era faucets in my bathroom tub.
Matt the service tech, came to check out the humidifer that was not working, he determined it was the service board and said he would order a new one and return once he had the part, price was about $200.00. He returned the following day with the part, he said that he had been thinking about the problem and wanted to check something before he installed the part. He checked the wiring and found the problem. No charge. One of the reasons we have been with Golden Seal for over twenty years.
Business response:
We are very happy we could provide you with a positive experience!
I was very pleased with my annual furnace inspection by Zach Nov 19, He was very courteous. He found that my heat exchanger failed, and had Ryan talk to me about options. With Ryan, I decided to get a new furnace, AC, and water heater. On Nov. 20, Chad, Ryan, and Devin installed all 3 units. They got here at 9 and finished at 2:15. I was impressed with their knowledge and courtesy. I would highly recommend Rolf ******* to my friends. All five of the service technicians were outstanding.
Business response:
Reviews like this give us motivation and help us ensure we provide high-quality care.
The other technician finally came and put in my ducts And he did a very good job. He was also very honest with me finally. He did take pictures of the old ones that were a mess and he confirmed that one was not even connected correctly. I have been wasting air conditioning for the last month because of the ducts. He did contact his boss to tell him the situation. And now that the ductwork is done it appears this company thinks everything is settled. No one is bothering to deal with the fact that I wasted a month of air condi... read more
Business response:
We sincerely apologize if you feel that we have not provided the best service possible. Please contact us at CustomerService@ServiceExperts.com with the full name on the account, your address, and a phone number where we can reach you. We would like to work with you to resolve any issues.
Freaking amazing!! Darren was so helpful! You could tell he knows exactly what he's doing and has many years of experience. He was in and out and got the problem fixed quickly. He was so thorough. He truly takes pride in what he does and It's refreshing. Hopefully Everyone at the pink plumber has the same attitude and work ethic as Darren. I'm really thankful for their quick service. They really bailed me out of a jam.
I called them to on Nov 14th in the afternoon to check HVAC unit as heating is not working. As i signed a contract with them on March 1st 2019, contract should be valid through Feb 28, 2020. I did putted a condition to bring ladder to access rooftop. They agreed and serviced till whenever they service last time. Our building management mentioned that they will not provide roof access and other units are serviced without any issue and they always access rooftop with ladder. Before going further this unit is medical clinic and... read more
Business response:
******, we regret that you feel that we were not able to provide the service needed and would like to look into this matter. Please contact us at CustomerService@ServiceExperts.com with the full name on the account, your address and a phone number where we can reach you.
I was very upset with Stevensons. The service person was fine, but for the $99 service visit, I expected a little mmore. I knew that my thermostat wasn't working, and I thought they would replace it for me. But NOOOO. They tried to extort me. They wanted me to sign up for a monthly service agreement, plus I would have to pay around $270 right then. They said the $99 fee would be waived if I did this. So I guess my thermostat was going to cost $170 dollars. I bought one at Wal-Mart for $26 and installed it myself. I guess I c... read more
Business response:
******, we regret that you have concerns and would like to gather more information. Please contact us at CustomerService@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.
I made an appt yesterday with this company for a time slot between 10am-noon. I got a call today at 8:30 saying the technician was ready to come over and that my time slot was scheduled between 9-11am. I called back and said I am not available till 10am at the pre-scheduled time. They didn't know how my time got changed to 9-11am and acted like I was the one who was wrong, even though I received an email and voice mail yesterday confirming my time slot of 10am-noon. THEN I just got another email saying that my time slot is n... read more
Business response:
*****, we regret that you feel that we were not able to provide the service needed and would like to look into this matter. Please contact us at CustomerService@ServiceExperts.com with the full name on the account, your address and a phone number where we can reach you.
Excellent company. I highly recommend this service company. From the office person I dealt with to the service quality to the technicians that come to your home day or night, I have always experienced exceptional service. 5 star rating.
Business response:
***, thank you for taking a moment to share this wonderful review!
Neal Harris Service Experts has a 4.4 star rating with 3,112 reviews.
Neal Harris Service Experts is open now. It is open 24/7.
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