William S. on BBB
4 years ago
02/03/2018, 01:15 AM
My wife and I met with representatives from Nationwide Settlement Solutions on Saturday, May 27, 2017 at 10:45 AM. This meeting was arranged via a phone call on or about Wednesday May 24, 2017. Upon arrival we were met by Nationwide Rep. **** ****, who also conducted the meeting. At this time we were given a $30.00 dollar deposit that was made by credit card. There were two other Gentlemen from nationwide present but Ii do not know their names.
In the meeting we were informed that Bluegreen Stocks were going to be delisted and that would force Bluegreen to drastically increase yearly maintenance fees, after which they would not be able to take our case.
At this point in the meeting I informed Mr***** that our time share was paid for, But that Bluegreen had used deceptive sales practices when we purchased the timeshare, When we could use saved points and saving unused points. Mr.***** informed us at that time we had a very good case to litigate against Bluegreen. He felt sure that they could get near 100% of of what we paid for the time share and this money would be divided 60% for us and 40% to Nationwide. At this time he gave me the name s of two law firms that would be handling the case, **** ****** *** ********* * ******.
We were instructed in the phone call to bring all paper work that we had from Bluegreen. At this point in the meeting one of the other reps. took all paperwork and made copies. We
were told they had all the paperwork they needed to complete the process and would turn it in immediately so as to make the 90 day period prior to having to pay 2018 maintenance fee. Which would be due 12/15/2017. We signed the agreement and left the meeting.
Approximately two weeks later I received a phone call stating they needed a copy of the Owner Beneficiary Agreement which they were supposed to have made a copy at the meeting I faxed the documents June 13 2017. I called and ask if this was all they needed they replied yes. On Friday July 7, I received an e-mail stating We are needing the rest of the Owner Beneficiary Agreement. The whole document should be between 10-20 pages. This was faxed on 07/07/2017 total of 23 pages, I made a phone call shortly thereafter to verify they had received all documents that were needed. The lady that I spoke with, ****verified that was all they needed, they received all 23 pages. On Friday July 14, I received e-mail stating they had not received the complete agreement, I called spoke with ******, who had sent the e-mail informing her that I had verified they received the fax and I also had a fax delivery conformation sheet, after several minutes on hold she said they had indeed received the agreement on 07/07/2017, and followed up with an e-mail to me confirming the same.
On July 31 I sent an E-mail to Nationwide informing them that I had information that I felt would be helpful in litigating my case with Bluegreen asking if the attorneys would be contacting me or where I would need to send the information. I did not get a response. On Aug. 3 I sent another e-mail requesting the same information, again no response.
I called Nationwide on Aug.10, spoke with ******. I informed her of the two e-mails and that I had not received a response. She informed me that they did not litigate cases against Time share sellers and I should not have been told such. This is when I informed her that Mr. **** **** is the one who told me that a portion of the money we paid would go to a lawyer to litigate the case, and if this was the case I wanted a portion of my money refunded. After being put on hold for several minutes I was told that a portion of my fee would be returned.
On Monday Aug 14 I received an e-mail from Standard Timeshare Transfers stating that I had to pay 2018 maintenance fees before they could complete the transfer because in the Standard Timeshare Transfers agreement it states that in Bluegreen resorts we would be responsible for all fees for 180days . When I ask why in the Nationwide agreement it said 90 days she did not have an answer. This is plainly stated in the Nationwide agreement
Called Nationwide again on Aug. 17 spoke with ***. She informed me at this time they were going to refund a portion of my money but they were having trouble with their merchant getting it posted. I told her that VISA had informed me that all transactions should be posted within 48 hours. I also informed her at this time I would not settle for less than $5000.00 dollars. Called again on Aug.22, 10:08 AM and was told everyone was in a meeting. I requested they reply to my call or e-mail me a response. No response! Called again on Aug. 25 at 3:15 PM was told management had left early. Called again on Aug. 28,2:02PM Informed person I spoke with that I was filing a complaint with Missouri Attorney General, Consumer Protection division, and was also going to file one in Kentucky , and was also going to obtain an attorney.
Filed complaint on line Sept. 5, 2017. That same day my VISA account was credited $3000.00
Called again on Sept. 13, 1:13 Pm to inform them I would settle for an additional $2710.00 be credited to my VISA account. The $710.00 being the 2018 maintenance fee that was required because of the 180 day change. If this was not agreeable I would instruct my attorney to file in Kentucky, for the full amount plus any legal fees that I might incur. I was told office manager was out at present time, but would call or e-mail when she returned. No response.
All paperwork was signed notarized and delivered to ******** ********* ********* *** ***** **** ****** ***** ******** ***** August 32017 12:16 PM.. My maintenance fees were not due until December 15, 2017. Which was not within the 90 day time period.
Nothing but lies from people professing to be CHRISTIANS, , where I live we call them hypocrites.
I received a message from the Missouri Attorney General's Office Jan. 31, 2018, stating they had completed their investigation and the case has been transferred into mediation.